Artz Hotel Johor Bahru

Lady at front desk for checkin is rude and unhelpful..When asked about parking and payment methods for parking and whether it was necessary to pay, her reply is classic.." it is run by other parties and u pay by app or coupon ... don't know . I am doing other work not here." A simple explanation of Friday not necessary to pay but Saturday need payment wud suffice and if one is sitting at front desk please do have some customer service skills and not snap at customers, call them rude when more questions are asked and then proceed to skake a finger at them. There is no cup nor container to carry hot water from the hall, just small glasses. However the guy manning the desk in the evening was helpful and provided us with a kettle. As a bare necessity hotel, the hotel has differing prices on hotels website but the advertised price at the hotel is from rm79 for a room.Hence if you have paid more you would definitely feel short changed especially if you have booked the junior suite for a ridiculous price and still get a cramped room. Rooms with windows is a joke as seen in the photo. Overall this hotel will require tremendous effort to have customers to return ... its a one time no thank you experience.

The room is awesome and also cleaning wise need to ask the front desk . Cleaner saw the tag but didn't clean the room after few hours out on the second day . Overall it was great . On the last night we heard the door banged we were both scared to open the door， watch out for the rooms being knocked at night . It was pretty awesome but the walls are thin so can hear the neighbours around u even sneezing 🤧Price list if u go there

still ago some room aircon not cold enough and bathroom door spoil

Very good and very clean. Staff very good attitude.

Artz , 3.5, good standard room but no weak water heater and no bath gel or shampoo provided

One of the main thing I can’t stand is cleanliness. Cockroach show up when having shower. Ceiling above have “Big Jerry” run here and there. Mattress not really clean but lucky I have brought a set of disposable sheets for pillow, mattress cover and quilt cover. No next time for me. Budget hotel also need to keep the cleanliness.