Ulasan Vanke Songhua Lake New Story Suites

Appreciate the staff's hospitality and friendliness. Even though I can understand very little Chinese, they are all willing to give me the best service using translation app. They helped me deal with all the hassles very well. I'm very much impressed! Most of the services can be reserved via Wechat with a prompt response. The airport pick up service is superb, like a VIP. The driver waited for me at the meeting point with the well-recognized sign of my name. I only reserve for regular car at 280 Yuan The room is great, spacious for two people, heated floor, comfortable beds. They offer many services, such as free zen massage, body measurements. However, I went for skiing and explore the slope, so I didn't use many facilities in the hotel.

I spent 8 days at Vanke Songhua Lake New Story Suites. Usually it was planned for five days only but I extended my stay two times. This place is just awesome 👏🏼🤩 It is warm (floor heating), tidy and very clean. I’m allergic to cigarette smell so they arranged a non smoking room for me I was very happy with. …nice skiing for families, beginners and the faster, more brave ones and the hotel staff is just lovely. They are always nice and kind, help wherever they can ( even without much English or in my case with none existing to rudimentary Chinese 🤣) The Hotel is only 800 m from the slope but they offer a shuttle service (very convenient) during skiing times. I used it in the morning but enjoyed my walk “home” after snowboarding. Ski and snowboard rental plus gear is available in the basement. I booked a coach for every day in the morning for 3h and must say he was best of the best!!! I had no clue about snowboarding but he had the ability to teach me step by step 👉🏼 we both had to use translation apps 🤣✌🏼. After you finish at the slope there is always someone in the kitchen (breakfast place) who is happy to make a bowl of rice noodles or dumplings for you. ❤️🥰. And the flowers inside the hotel are real!!! No fake plastic but real flowers 🌸 huge thanks to the kitchen staff too, they work hard and the breakfast buffet ALWAYS looks clean. I will definitely come back and bring friends! 你们太可爱了❤️

More then I expected: It's a hotel+serviced apartments, very clean and spacious rooms , staff is very nice, sweet and helpful, breakfast is with western+Chinese stuff, better then I expected , almost 30 min far from jilin high speed railway station, 1.30 hours car drive from chang chun airport, 600 metres far from ski area, Basement have ski equipment to rent out, have small convince store, also have small good enough gym also, truly better then I expected 超出我的预期： 这是一间酒店+服务式公寓，房间非常干净宽敞，工作人员非常友好、亲切且乐于助人，早餐有西式和中式，比我预期的要好，距离吉林高铁站约 30 分钟路程，距离长春机场 1.30 小时车程，距离滑雪场 600 米， 地下室有滑雪设备可供出租，有小型便利店，还有小型且不错的健身房，确实比我预期的要好

Great service by front desk and by ski rental manager 胜哥。vehicles ( tesla) to shuffle us to ski area are very recognisable and comfortable. Spacious room with good heating facilities, keeping the space warm.

Excellent breakfast selection, better than Harbin's Hampton.

I read extensive reviews before I booked this hotel a few months ago, and my experience staying 3 nights here did support those excellent reviews. The services were superior and the staff very friendly and helpful. Free breakfast was good and packed with sufficient proteins and nutrients to prepare for a full half day skiing. You can rent ski equipments ( even clothing) right at the basement conveniently after you are done eating. Ski passes and ski classes can be purchased right there, with the channel discount prices, so you avoid the hassle of doing these things at the Ski Service Center. There is a Tesla Model Y always ready to take you from hotel basement to the ski slopes (the ski-in and ski-out access was closed during my stay there but in most cases you could do it) and take you back to hotel whenever you call them a few minutes ahead of time). The hotel itself is located within walking distance to the ski lifts, so even without the transportation assistance, it is manageable by putting on ski boots and just walk back and forth with your skis. The room I booked has a bedroom with 2 twin beds and a living room with TV and dining table and a kitchen sink and stove ( but no utensils yet so don’t expect to cook meals there). Bottle waters and snacks were replenished daily for free. Besides its own dinning facilities and a small grocery store on the basement, there are plenty of options to eat and shop on the Main Street just down the road from the hotel. Overall, the New Story is a happy story and I look forward to returning in a year or two. (My advice for those who can afford flexible schedules, try to come here in slow season like now outside the Xmas and Chinese New Year windows, the snow is still quite good yet the crowds are not existent and you can get really good deals in staying, though the lift ticket is still not cheap, 430 RMB a or some $60-65 a day. Much more in busy season).

Very friendly service

第二次入住了，但是相同的房型上一次住的有空調，這一次的屋子沒有，地熱也不如上一次的好，房間裏的地毯還有一些臟的東西，希望下次保潔可以用吸塵器清掃一下地毯。衞生間裏的地上有上一位住客的頭髮，沒有打掃乾淨。這一次入住發現電梯中的油煙味很重，尤其到了-1樓之後走進餐廳有很大的油煙味。

房間住着還算舒服，客廳地毯有點臟了，不忍直視；地暖不是很暖和，降温了晚上有點冷；在外科度假區裏面，離雪場有點距離，每次到B1車接車送，還算方便；B1可以租滑雪裝備；比較方便； 老闆跟滑雪教練、冰釣老闆都有合作，冰釣半小時體驗贈送是個偽概念，到了以後肯定都是要買釣魚+午餐套餐的，介意的可以不去；不過蠻好玩的

本來訂了二期的民宿，住了一晚上體驗非常差，第二天早上在攜程上聯繫上新故事套房酒店的傑哥，，聽他介紹後感覺不錯，直接轉移到了新故事酒店。酒店位於三期，衞生良好，設施完善，不冷，配有加濕器，度假村出行從0800-2100都可以呼叫酒店的司機接送，客服反應較為迅速。傑哥熱情得招待了我們。入住感覺非常好。明年還會再來。（如果有免費取消就好了，尤其我們行程不是很確定的）

民宿本身服務中規中矩的。但民宿裏滑雪項目讓我有了吃蒼蠅的感覺，主要問題是： 1. 滑雪裝備租賃時，殷勤地告訴你這也需要那也需要，最後兩套合計528元（滑雪場遊客中心衹要188/套，雖然他們的裝備多了很多項，但懂得都懂） 2. 滑雪場本身不需要門票，除非坐纜車等需要上專業雪道，才會用到滑雪票。在我事先告知完全不會滑，衹是體驗下的情況下，依然推薦了我買門票。（兩張合計800多，但我衹是在最最基礎的雪道上學習，完全可以不用票，更不會坐纜車上到高級道）雖然號稱門票是雪場的，他們衹是代買，但依然懂得都懂。 所以給到的建議：可以住，但千萬千萬千萬不要去找他們家諮詢滑雪相關事宜。

去松花湖度假區玩雪住的民宿，房間空間很大，有空調暖氣，傑哥和勝哥很熱情，服務很好！負一有小超市和雪服雪具可以租，早餐還不錯。離度假區商業街晚步行10分鐘左右，不過民宿有特斯拉接送很方便。

距離E鎖魔毯很近，週五吃喝方便，酒店自己也有不少吃喝選擇，小超市東西也挺全。房間乾淨寬敞，帶孩子住真不錯。去雪場車接車送隨時有，給個贊。前台到後廚的服務到位，比南方服務意識還細心😎😎 下次來還是第一選擇

酒店非常方便，配套齊全，有兩輛特斯拉會接送去雪場，樓下有烤肉會和超市，還會送按摩和冰釣體驗。走的時候把雪鞋丟在酒店了，老闆幫我找回來了，特別感謝！