Hotel dekat NEXUS GÜZELLİK MERKEZİ, Istanbul

One of the staff members was unfriendly and unhelpful. On our first day, we had to wait about 10 minutes at the check-in desk, even though three employees were present. The person who eventually assisted us didn’t even greet us—I said hello, and he simply asked for our passports. Later, this same staff member refused to call a taxi for us. Fortunately, another staff member was kind enough to help and called a taxi. If you’re traveling with elderly people who can’t walk far and need a taxi directly in front of the hotel, I’d recommend avoiding this place. The streets are very narrow and often crowded, so taxis are reluctant to come. It’s especially frustrating when the hotel staff doesn’t assist with calling one.

Everything about rixos tersane hotel is just exceptional. The staff is so polite helpful and welcoming. They made our stay exceptional staying at the hotel was just like a dream. We love how they arranged work shop for the kids for the whole day. i really can not describe how much we loved every minute of our stay in the hotel and how we loved the everyone in the staff espically Mr.Volkan who was really helpful with our stay if we decide to stay again in the hotel it is beacuse of Mr.Volkan, he’s so welcoming thoughtful and kind person thank you very much for your service. And thank you to the lovely amazing wonderful Ms. Kayan and Ms. Shayma thank you for being so kind and wonderful with our baby and the recommendation for kids activities. The property is beautiful and the service was impeccable. Appreciated their focus on safety and comfort. restaurants were terrific and offered different experiences. Spa facilities are exceptional with great service. Definitely recommend the hotel 2000%

The room is very clean. Istiklal Street is very close. It's just a few steps away. There are many restaurants and shopping places nearby. Overall it's very convenient. I will come here again next time. It's much better than the old town. The breakfast is also delicious.

I was very excited for our stay here hwiwber we had a disappointing experience with poor communication and no accountability I don’t normally leave negative reviews, but our experience really fell short of expectations and needs to be shared. We arrived at the hotel late at night after a long journey, only to be told there was no booking under our name. This was despite having a confirmed reservation through Trip.com with updated arrival dates. I showed the staff member multiple confirmation emails, and I even translated one into Turkish to help, but we were repeatedly told there was no booking, with no real attempt to help or investigate further. There was a clear language barrier, but the issue wasn’t just communication. It was the lack of care or basic hospitality. We were eventually given a room that wasn’t what we booked, with a vague promise to fix it the next day. There was no apology or acknowledgement of the stress this caused. The following day, we were moved again, but the new room still lacked a key feature that I made sure it had, and we specifically needed (a microwave). I asked for some form of compensation or goodwill gesture via trip.com for the inconvenience, but the hotel has refused. To be fair, the same staff member helped us carry our luggage to the taxi on our final day, which we appreciated. But that small act doesn’t undo the initial treatment. Even a simple apology would have gone a long way. Trip.com were brilliant, and they did their best to advocate on our behalf. Unfortunately, the hotel took no responsibility and showed no interest in making things right. Mistakes happen, and we understand that. But how you treat your guests in difficult moments speaks volumes. Sadly, we wouldn’t stay here again.

I had a great stay at this apartment. It was well-equipped with everything I needed, from kitchen essentials to comfortable furniture. The spacious room provided plenty of space to relax, and the price was very reasonable for the quality offered. The location was perfect—quiet and peaceful at night, ensuring a good night’s sleep. Plus, there were plenty of food options nearby, making it easy to grab a meal. Overall, it’s an excellent choice for anyone looking for comfort, convenience, and value.

When we reach there no one was there.we were placed to let us know what to do. We had to collect the keys in a box. The room that we were place in was at the 1st floor and we could hear anyone we came back. Door lock was not in good condition.the 1st night we place our luggages behind the door cause we felt un safe, Room was cold during winter, Heater was not strong enough. Television didnt have any connection. bed was very uncomfortable.Room was big though and the hotel was very near to the city.

My stay at The Divan Istanbul left me with mixed feelings. While the hotel markets itself as a five-star establishment, my experience suggested it might be better aligned with four-star standards. The service, which is a critical aspect of any top-tier hotel experience, unfortunately fell short of expectations. Upon arrival, I encountered a passive-aggressive attitude from the reception staff that was off-putting. Instead of the warm welcome one would expect, the receptionists seemed more interested in talking over guests than engaging with them. This tone created an uncomfortable atmosphere that lingered throughout my stay. Additionally, the staff's grasp of English varied significantly, leading to frequent misunderstandings when addressing simple requests. This lack of clear communication is not what one hopes for at a hotel that purports to offer five-star service. These service issues overshadowed any of the hotel’s potential strengths. A true five-star experience is defined by top-notch service that complements the hotel's physical attributes, and in this case, it was lacking. While the hotel may offer nice amenities and a polished appearance, without exceptional service to match, it cannot truly claim to be a five-star venue. In conclusion, while The Divan Istanbul has the framework of a high-end hotel, its service shortcomings prevent it from fully realizing that potential. For those looking for a reliable four-star experience in Istanbul, it may fit the bill, but if exemplary service is a priority for your stay, it may be wise to consider other options.

The hotel is nice, the location is easy to find, the facilities are good, but the bed is too small. It is no problem to put two large beds in such a big room. Everything else is good. The breakfast is delicious and the waiters are very friendly. I will go there again next time!

I want to thanks to mr turgay for his help and welcoming and to his team guest relations supervisor nazli receptionist staffs selinay burak eray belboy team helped ne for carry luggage mr seref team yigit deniz i like this brands and this hotel

Getting someone to help you with the luggage is a luxury in this hotel. I called the reception, asking for assistance, but no one showed up. Eventually, I had to get it myself because otherwise, I'd have missed my flight. There are many receptionists, but they mostly do nothing, and some of them are even rude and poorly trained