the hotel was nice, the staff was kind, so I chose to go back and stay again, however, I arrived early and had to wait about 4 to 5 hours after seeing the ready rooms and a lot of back and forth, I finally ask don't you have any kindness or compassion, my feet were swollen plus I had just driven about 1500 miles. they told me to cancel reservation and just pay a higher rate, I felt like that was a slap in the face, very unkind, esp. coming from the ownership I'm told. After staff spoke up from remembering me stay there in the past for extended time i was allowed in. This was kinda hurtful to me personally.
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