Extended Stay America Select Suites - Indianapolis - West

I booked a room at your facility for my terminally ill brother at your facility and had the worst service experience ever! The rooms look nothing like the pictures. More like a cheap boarding house. I booked and paid for an 8 day stay and on the 5th night in they came to his room to put him out stating his reservation was over. I had to call the hotel several times to even get a representative to only be told by the general manager that they made a mistake. Stress worsens my brother's condition. After his stay was over they proceeded days after to charge my credit card. No call to inform me as to why, no authorization from me or anything. I proceeded to go up to the hotel and spoke with Amanda who by the way had a no more than 5 month old baby behind the counter with her that she wheeled into a laundry room and left there unattended while she serviced the guests. She proceeded to tell me she didn't know why they charged my card but the general manager did it. Now another reservation was made for my brother under a different card and name and instead of them charging the correct card they illegally went back and charged my card from my previous reservation that was in a totally different name. And furthermore yet again prematurely threatened to put my brother out but this time they came up with a reason and stated someone had smoked in the room. Though we have on recording the general manager stating that he went in the room and there was no smoke smell multiple times on the recording. When I shared with the ladies my issue with my credit card both Debby and Amanda stated that this should not have happened as someone else paid for the next room but there was nothing they could do because the general manager Calvin did this and I'd have to talk to him. This property illegally took my money and in addition to that are trying to find reasons to kick people out of their hotel and keep their funds. This is wrong and needs to be stopped immediately. They also are putting children in danger. Why would you allow employees to keep babies in your laundry room with all of those hazardous chemicals? That is a violation of OSHA and several over regulations. Cps should also be involved because anything could have happen to that poor baby at this run down place. I will be reporting this to all agencies including the news as this company is trying to rob guests and put them out after they have paid their money and fraudulently charging additional fees to guests no longer staying at the hotel. DON'T WASTE YOUR MONEY STAY AWAY!

We were allowed way early check in for a very reasonable fee. Had an issue with the first room and the woman at the counter walked with me to a different room to ensure it was suitable before I switched- I thought that was really courteous and thorough of her. I only stayed for one night while waiting out some damage repair to my home, but there are multiple very friendly people that I assume are there long term, including the staff, so you'll never be without somebody to have a nice conversation with if that's something you enjoy. Being unbothered is also great though so the fact that nobody really goes out of their way to engage you- but is pleasant when you do- was really nice. The room had a stove top so I could still make dinner with food that I brought from home and didn't have to drop money on eating out. I never sleep on hotel sheets so I couldn't tell you what they're like lol I brought my own, but they looked soft and clean. The room probably could've been swept better, but hardwood floors are a real pain to keep completely free of dust, and the walls in the bathroom do need some spot cleaning, but it wasn't gross. If you're super uptight and expect hospital cleanliness then maybe fork over the extra cash for a 5 star hotel. I had my cat with me too, for 25/night pet fee. Altogether a great value for the price, and very well-kept for long term lodging. Staff is kind, super friendly, and thoughtful. I'll probably choose to stay here if I ever need to again.

Bare minimums in room. Light above bed not working. Light on microwave not work.

Interior was very outdated. Room cleanliness was ok, and thats saying it nicely. Cabinets were dirty and sticky. Corners and edges of the floors in the main area and bathroom were filthy. We overpaid greatly! This room should've been $50 a night and we paid $150. Rediculously over priced for the condition of the room and the fact their are no amenities like a pool or breakfast. Also, this is right next to a train depot, so if your a light sleeper....

Floors were filthy and you could not walk barefoot. Linens did appear clean tho! The a/c was dirty and spelled horrible like dirty gym clothes. The place also smelled like cigarettes. Food splatters on walls in kitchen to! But not utensils were supplied. That was something you had to buy extra for $29.99! Very disappointed! The walls also were so thin that I could here my neighbors every sound! The hotel halls and elevator were dirty. No one at reception area half the time. The girl was nice tho! Zero amenities! It definitely was not worth the money I spent! Very deceptive ad! Also everything was old and worn which made the place look even more crappy! Also, this is a hotel were people live and are always hanging out front smoking! Overall the place was trashy!

The stay was just okay. A couple down sides - could hear the person above my room walking around. Also the walls are somewhat thin.

Staff was very friendly but not setup for an extended stay.

Was good for stuff in the area, proximity to IMS. Needs updated elevator, shower/bathrooms. Otherwise it was fine.

I have never stayed in a more poorly maintained hotel in my life. We booked 3 rooms and all of them reeked of smoke. I changed my room once then gave up. I had to sleep with the window open and the a/c on. We even stopped at target for febreeze. I took pictures of the yellow tar dripping down the wall and on the fridge. The blinds looked like they had never been cleaned. When trying to turn on the shower I almost pulled it off the wall and all 3 of ours were like this. In the pictures on the website it looks like a newer facility but it is not. If i could give this place negative stars I would. This is an extended stay hotel. I dont know how anyone could stay here more than 1 night. I wanted to leave after 5 min. I do have pictures if anyone is interested.