Very unorganized hotel. Lack of any communications. I asked through both direct emails and 3rd party booking portal for airport pickup but never got response. When I finally did research and decided to go by myself through taxi, they showed up at airport and insisted to pick me up there with surcharge. It is fine for charging, but please don’t do unexpected charges like this especially when customer tried to plan ahead. Also we asked for transferring us back next day to catch up speedboat. They did poor communication to the next representative again, and send us to the airport late so boat has left. We wasted our full day to arrange the transfer. Staff are actually friendly if you ask them, but they aren’t very helpful to make your trip smoother. Room-wise, it is very dim in bathroom. Can’t do cosmetic daytime, or shower at night. Hot water went out for 3 mins. We found roaches at floor. There’s also left clothes from last guest. Broken outlet for hair dryer. I didn’t expect much given the price and this for quick transient stay only, but confusing guest and make their trip delay and wasted vacations can be a very serious problem.
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