Hotel Hot Springs Petra

Nice hotel around Petra but service could be improved, they try to sell us expensive package, give us wrong info.. massage was very good o recommend it, room where ok, the best point is the view and the pool. Bedouin restaurant is nice but food is not crazy. Breakfast is average. Overall it’s not crazy but in comparison to the other hotel around it’s very decent. Note that the hotel is far from the center so you can’t really go out for diner or other activity without taking a cab.

Excellent location, just opposite the Petra visitors’ center. The hotel has great design in common areas and rooms, and nice beds and amenities. Pretty pricey for what it offers, since we also had lunch and dinner there. The downside of this hotel was the fact that there were flies everywhere, especially on the food stations during breakfast - which had a lot of variety-, and nobody could care less

This place is sort of a boutique hotel opened by locals and not one of the big chain hotels and it’s location (point 1) is slightly further away from the city centre and it’s located on the hillside and there is no way you can walk there, you definitely need a car to reach this place from Petra Visitor Center ( hence please take a cab ) but it was fine for us as we drove. The price we paid was somewhat expensive ( due to its peak season) but all the hotels nearby were on the high side. Rooms are exceptionally clean and it even smell of freshly laundered sheets, good ventilation and breakfast was decent. We had dinner here as well 20JOD for the buffet dinner per person and it was great on the weekend nights but on a weekday nights the menu offering is much limited. Staff are generally friendly but I was turn off by a cook named Ala’a who was attending the egg station during breakfast on 29 October - not only was he slow ( compared to the cook of the previous day - leading to long wait at the station despite less than 30 people in the breakfast place), he was also rude to guests who didn’t really speak English and even told them when they didn’t clearly place their orders- I was observing and it was really bad taste as he scowl at them and this is only coming from a cook at the eggs station - you need mind your customer service ettiquete especially to foreign guests who makes up most of your revenue. The least you can do is smile and not make your guests feel like feel bad about their language when they are ordering their eggs.

The staffs are super friendly. When we left they gave us two bags full of drinks and fruits for us to consume when visiting Petra. The view of our room is exceptional! Choose this hotel when you come to Petra!

The boss is very good, the service is in place, providing guests with various needs. The only downside is that it is a little far from the ancient city. If you want to go to the ancient city, you must have a car.