Ulasan Silverland Ben Thanh Hotel

Bagus pelayanan dan gesit terhadap customer

The overall interior design of the hotel is quite unique and trendy—I was drawn in by this modern style, which led me to book a stay here. Right after we got out of the car, hotel staff came over to carry our luggage up to the lobby (which requires climbing a full flight of stairs). Check-in didn’t involve waiting at the front desk; instead, we were invited to relax in the lounge with welcome snacks and tea, while a staff member came to confirm our booking details and personally escorted us to our room. The room wasn’t large, but it was clean and tidy. Drinks in the minibar were complimentary, and we could request more bottled water at no extra charge. The bed was comfortably firm, and there was a cozy lounge sofa by the window. The toilet and shower were in separate areas, and the bathroom featured a massage bathtub. From 2:00 to 3:30 PM, afternoon tea was served buffet-style at the rooftop restaurant on the 12th floor, offering light snacks, fruits, and beverages. The restaurant’s design was even more eye-catching—it felt like stepping into a futuristic space capsule. Everything had been going wonderfully… until 8 AM the next morning, when I was jolted awake by loud banging from above. My room was on the 10th floor, directly below the gym. I started hearing heavy objects hitting the floor and people running—it felt like there was construction going on upstairs. The vibration and impact noises were mentally draining. Even when we first entered the room, I noticed the soundproofing wasn’t great—noises from the hallway were very loud. But since hallway traffic was minimal and neighboring rooms were quiet, I thought it would be fine. However, the level of impact noise from upstairs was simply intolerable. If you’re going to place noisy facilities above guest rooms, shouldn’t proper soundproofing be in place? I’m pretty sure I’m not the first person to have experienced this issue. Shouldn’t rooms with unresolved noise problems be removed from sale until they’re fixed? For a room that costs 3.6 million VND per night, dealing with this level of noise is just unacceptable. We reported it to the front desk, and they said we could change rooms—but only after a new one was cleaned and ready, around 2 PM. They told us to pack our bags and leave them in the room; they would help move them to the new room for us. At 2 PM, we were finally moved to a room on the 4th floor. Unfortunately, maybe due to the rushed cleaning, there was a used towel hanging on the bathroom door, and when we turned on the massage jets in the tub, dirty water came out. At that point, I didn’t even feel like complaining anymore. Also, being on a lower floor meant we could hear more traffic noise from the street outside—it was still better than the thumping from above, but nonetheless, it was noisy. The hotel did give us a handwritten apology card and some chocolates. But I noticed other guests received the same, so it seemed more like a standard welcome gift rather than a sincere apology. When we checked out, perhaps to make up for the inconvenience, they offered us a free ride to the airport. The car was quite old and looked like it might break down at any moment, but we made it there safely, and I appreciated saving some transportation costs. Overall, the location of the hotel is excellent. Step out the back door and you’ll find many fruit vendors, and right around the corner is a jewelry shop that’s highly recommended for currency exchange. Across the street is Ben Thanh Market and the metro station entrance. Staff were very friendly and accommodating, and both breakfast and afternoon tea were decent. However, the poor soundproofing and average facilities were disappointing. To access the pool, you have to walk through the restaurant, and the pool itself is tiny—not exactly inviting. The steam room and sauna also seemed unused. For this price, there are probably better options available.

Very happy with our stay! Nice hotel, 5stars service, nice breakfast and hi tea!!! Will definitely recommend to friends!

The best customer service ever. The staff were very friendly and courteous. Will definitely recommend it to family and friends

This is the best hotel I have stayed in my entire life. This is not a luxury resort, but there are a couple of things that made our stay spotless during our honeymoon: 1) They welcomed us with a bouquet of flowers, free wine and fresh fruit while we checked in to the hotel - all for free. 2) The staff were exceptionally well trained and attended all of our requests with the best attitude. 3) The hotel was very well located very central to the city. 4) While drinking our wine, we accidentally broke one of the wine glasses. When we reported this to the lobby and were getting ready to pay, they said that they did not want to ruin our trip so they would not let us pay them back for it - where else in the world would you get a service like that? I have just one feedback for improvement. I felt like for the afternoon tea service, the variety of food was not enough, which left us wanting a bit more for the extra price we paid.

We had a great stay at Silverland. Location was excellent, amenities were well-provided, staff were nice, and the hotel itself is beautiful and instagrammable. I will stay here again if given the chance.

Hotel was overall good but on closer scrutiny seemed to have been designed more for IG rather than user comfort. Room is super pretty but quite tight and there are not enough storage spaces or hooks for storing/ hanging clothes and other belongings.

Hotel location is good. Hotel staff is also friendly and helpful. I requested for a connecting room with my gals but they didn’t have it so the hotel staff upgraded one of our room to a bigger room so we are all on the same floor.

Hotel is convenient located next to Ben Thanh market and next to the metro. Breakfast provided has a great variety and spread. Tasted delicious as well. Service levels at this hotel is impeccable. All staffs are friendly and make you feel at home away from your own home.

I just love love love the design of the entire hotel! Our deluxe twin room was so warm and welcoming, truly makes you feel like home. Staffs were super friendly and welcoming. Top floor dining area is perfect, you can chill there for the entire morning!

Fantastic service, clean room and new hotel (1year old) with fascinating design. Extremely convenient location, within 1min walk from ben tanh market. Be mindful that body moisteriser lotion is not provided, and our room was a tiny bit noisy from loud music at night on the weekend as it is right next to ben tanh market.

While the hotel offers a pleasant experience overall, it would greatly benefit from enhancing the service quality at the reception. A stronger focus on effective communication among the staff would elevate the guest experience. It was our 2nt time to staying here. First one was okay. All the receptionists are needed to be focus on customer centric! By the way, rooftop pool was great!

Good service nice location love it Smell so good like it See you next time

Mostly satisfied for 2 nights stay with my wife. Below better to be improved. 1. Swimming pool has sharp area at the water drainside and children may cut hands or fingers. 2. Restaurants has optional menus and hope menu includes photo images. Word only choice faced 2 times fail when we got the food.