Ulasan Mercure Hefei South Station Luogang Central Park Hotel

Had thought this was a much better hotel prior to check-in. Will not stay here again. Mediocre service and facilities.

Already upon check-in very friendly staff, makes a big difference! I'll definitely stay here again.

Wonderful experience at Mercure Hefei South Railway Station. Very kind and helpful staff, top quality amenities, and amazing value for the price.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

The hotel is new, nice and clean. Excellent choice for people able to speak and read Chinese. For foreigners it works but the staff does not speak English except one lady at the front desk.

New clean

new and clean , worth a stay

酒店性價比高，出行方便，酒店員工服務意識都很棒，尤其是FO的員工。全程能給90分以上的酒店！美中不足的是，入住第二天一早出去遊玩就亮了清理房間的燈，因為帶着長者出行，下午會回酒店午休。但等到午飯後回酒店房間都未整理乾淨，HSKP説以為是燈亮錯了，告知以後要先打掃可以讓前台通知他們。該説不説也住過20來年大大小小的酒店，這樣的説辭還是第一次聽説，如果這樣那房間的清掃燈都不用安裝了。所以第二天等於沒打掃房間，讓她簡單收拾了垃圾補齊用品就完事了，但服務態度還是好的。衹能説原本還能更好！

春節旅行的最後一站，原本打算停留在南京，卻因堵車而臨時改變計劃，將最後一站定在合肥，緣分使然，我在駱崗中央公園美居酒店住了一晚。這是一家新開的酒店，所有設施都極為整潔、乾淨且清爽。房間空間十分寬敞，各個角落都能體現出酒店對細節的嚴格把控與用心。洗護用品、吹風機以及小童拖鞋、小童牙刷等都非常不錯，酒店的早餐也很豐富。我特別喜歡這裏，要是下次有機會的話，還會再次光顧。

晚上11點出差到店，一身疲憊剛準備洗漱休息，走進床邊就看到，枕頭上一根頭髮！🤢掀開被子，又是一段頭髮！🤢一股臟勁兒、噁心猛撲上來🤢，極其噁心，最基本的衞生也沒做到！這樣的房間算不算打掃過？！床套到底換過沒有？！洗完手又發現洗手枱邊上的紙巾🧻整桶都是濕的（我是當著服務員麪打開的，整桶紙巾都是濕的！）擦手巾上也有不知是什麼的黃色小粒，硬的！ 服務員小姐姐態度是極好的，等了一會兒就上來先幫我換房間，讓我晚了先休息，把我從有景觀的高級大床房換成了沒有景觀的“比較安靜”的另一間房，小姐姐説衞生情況“會跟領導反應情況” 然後就沒有然後了，第二天，連句道歉的話也沒有，大半夜的真是糟心…

房間很整潔，靜音效果很好，安全性高。靠近駱崗公園，離合肥南站也近。早餐種類很豐盛，客房服務和前台服務迴應很快，態度很棒。

非常棒的酒店，設施不錯衞生乾淨。因為沒有看清訂單，衹有兩份早餐，前台小姐姐免費幫我們加了一份。重點要説的是服務，第一次把酒店弄的特別臟，服務人員很貼心的幫我打掃也沒有怨言，看我不舒服還提議給我拿點粥，真的太貼心了。

房間設施新，交通便利 早餐很有特色 服務很周到，免費為我升級了想要的房型，點個贊

入住這家酒店的整體體驗很不錯。房間整潔舒適，床品柔軟，睡得很香。衞生間設施齊全，水温穩定。酒店位置優越，出行方便，對面就是中央公園。早餐種類豐富，口味也不錯。前台服務態度很好，入住退房都很快。性價比挺高的，下次還會考慮入住。