Hotel Crowne Plaza Hotels & Resorts di Hefei

The hotel has very good location which is close to the metro line 1 and line 2. Our room was on the 23rd floor, it's clean and quiet. The staff were friendly and the breakfast starts at 6:30am, has a wide range of choices and very handy for elderly people. The hotel building also has restaurants, cafes and beauty salon in it.

First of all, the Shangri-La (Hefei)Hotel has comprehensive facilities & amenities and offers convenient transportation options in the vicinity. I love this very much! Notably, the service rendered by Hong Baolian (洪宝莲）at the Customer Service Center is marked by its warmth and dedication. She adeptly attends to the requests of guests and readily extends her assistance. I am inclined to offer her my commendation. 👏 When I embark on my future business trips to Hefei, I will opt for this hotel once more！😊

The SSAW hotel in Hefei is my number one destination. I love everything about this place from the staff at the reception when I arrive to the confort of my room to the location of the place. I always have my breakfast at the hotel. I am very traditional with my choices but the restaurant offers a variety of food. Thank you again for a great stay Annie Clouâtre

nice rooms. very friendly staff, amazing breakfast. pool not so fun for young children, not terribly easy to access and need to buy swimming caps. really nice place, would probably return but maybe not in the bduck family room - not much value there. Thank you!

It was my first time staying at The Langham Hefei, but I can also say it was my third as I extended my stay twice. The staff's courtesy, warmth and the right level of care started right at the moment I entered the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei 's lobby feels warm and welcoming due to the yellow hue of its lighting I believe and its staff. I immediately smelled flowers after I stepped in the lobby, pleasant, not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham. I prefer lily's smell anyway. The bouquet is by the front desk, so guests could enjoy lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me immediately and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told was the ceiling of the Hefei hotel scene. It took that hotel 10 minutes to check me in. The breakfast experience at The Langham Hefei was also great! The Seasons restaurant is big enough so that the seating was always available whenever I went down, which was not the case at the other hotel. In addition to daily cleaning, House keeping also came in the afternoon to make sure every everything is in good order and ask if additional supplies are needed. After two nights stay, I decided to change my original hotel hopping plan and continued staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She was warm, professional and efficient as always. Due to my itinerary change, I extended my stay the second time. This time it was Kristen He (XIAO He) who helped me. I experienced the same Langham quality from Xiao He - courtesy, warmth, knowledge and efficiency. She explained to me the responsibilities of each front line role and Langham's efforts to optimize guests' experience.She even went extra miles to ask her manager's permission to give me a complimentary Happy Hour. The Happy Hour is on the 44th floor at The Langham Club where mini buffet and beverage are provided 5:30 - 8:00pm. The staff there, Tracy, Lucy and Anne, were equally exceptional! They were proactive and ready to help. I asked for a Cosmo, but the cranberry juice had run out. Lucy made one with grapefruit juice and it tasted wonderful! Thank you, Ada, Xiao He, Tracy, Lucy, Ann and each every staff I met, you made my stay a memorable one!

Amazing stay, wonderful breakfast, kind and helpful staff, especially the cleaning staff, view was stunning and the room was perfect. The gym was quite nice and pool was sweet as well, especially enjoyed the sauna! Hotel was very flexible with the checkout time and let us stay longer since I had a late flight, would recommend 100%, any time I will be at Hefei I am choosing them, it’s a bit far from the centre but 20mins by taxi isn’t too far and the hotel area is cozy as well

I was upgraded to a suite, which was a nice surprise me. The staff was nice in general, and responded quickly to my requests. There are some areas for improvement. At the breakfast, I ordered dumpling. The service staff, who prepared dumpling for me, did not wear a mask. I saw him using his dirty hands, which just cleaned his nose, to add ingredients to the bowl. This was disgusting. The signs for the elevators near the entrance to the mall are misleading in indicating the floors that the elevators can reach.

The hotel is in a good location near San Xiao Kou MRT. So we took the bus from hefei airport to Sanxiaokou, walked about 6-700 meters and reached the hotel. Breakfast was also good. I love Chinese food but still have sausages and fried potatoes. The vegetable menu is super delicious especially the tomatoes. The receptionists are nice in general but they do not speak English at all and seem not to really understand what you are trying to say. So, travelling with someone who can speak Chinese would make a better experience in Hefei. The room has all necessary amenities. Shampoo, Conditioners and soap are Treseme. Has hair dryer, towel, room shoes, 2 bottles of water. If I come back to Hefei, I will book this hotel again.