Ulasan Earl Hotel (Harbin Sophia Church Store Central Street)

Tanggapan dari Properti: Thank you for your 5 stars and comments. The hotel has been committed to creating "friendly, reliable, caring, and thoughtful" intimate services, treating every guest as a good friend. You are tired and exhausted on the road, and the hotel is your warm harbor in Harbin. Unload your luggage and put down your fatigue. You will be greeted by warm and bright smiles, sincere and attentive service, delicious fruits, comfortable rooms, and nutritious breakfasts. You will be touched by sincerity and heart, and the distance between us will be closer. Every city has unforgettable scenery, and every hotel will be special and warm! Looking forward to meeting you next time.

Tanggapan dari Properti: Dear Guests hello!Thank you very much for your positive feedback on our hotel. We are glad to know that you found the hotel clean and tidy, and that the staff were friendly despite their limited English skills. We appreciate your understanding and acknowledgment of their efforts.We are also pleased to hear that you enjoyed the warm drinks served in the hotel lobby, the well-functioning heater, and the bidet in the toilet. These are all details that we strive to provide to ensure our guests have a comfortable stay.Since you didn't take breakfast, we would like to inform you that we are constantly working on improving our breakfast offerings. We hope to provide a more diverse and satisfying breakfast selection in the future.Please let us know if there are any other areas where we can improve your experience. Your feedback is invaluable to us, and we will do our best to address any concerns you may have. Thank you again for your support and trust!

Tanggapan dari Properti: 尊敬的賓客，您好！謝謝您給我們的建議，對我們的認可和表揚，我們一定努力做的更好，做服務就是做細節，我們努力想給每一位入住酒店的貴賓有温度的服務，讓您在伯爵酒店感覺舒心，暖心，必須要用我們的服務為這個城市增光添彩，期待您的再一次到來！祝您生活幸福、健康平安！

Tanggapan dari Properti: 感謝親的5星和點評分享，酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務，把每一位客人當成好朋友一樣對待，旅行的路上一路勞累風塵僕僕，而酒店就是親在哈爾濱温暖的港灣，卸下行囊，放下疲憊，迎接親的的是熱情明朗的微笑，真誠和用心的服務，美味可口的水果，舒適的客房，營養豐盛的早餐，用真誠和真心打動親，讓彼此的距離拉的更近一些，每個城市都有難捨的景色，每個酒店都會由他們特別而又温馨！期待下次與親的邂逅喲

Tanggapan dari Properti: 感謝親的5星和點評分享，酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務，把每一位客人當成好朋友一樣對待，旅行的路上一路勞累風塵僕僕，而酒店就是親在哈爾濱温暖的港灣，卸下行囊，放下疲憊，迎接親的的是熱情明朗的微笑，真誠和用心的服務，美味可口的水果，舒適的客房，營養豐盛的早餐，用真誠和真心打動親，讓彼此的距離拉的更近一些，每個城市都有難捨的景色，每個酒店都會由他們特別而又温馨！期待下次與親的邂逅喲

Tanggapan dari Properti: Dear guest, we deeply apologize for anyinconvenience caused to you. We havenotified the relevant departent personnelto punish and provide corrective trainingfor the issues you have reported. To ensurethe quality of our service, we actively striveto improve and sincerely hope that youhave a pleasant journey!

Tanggapan dari Properti: Dear guest: Thank you for choosing the Earl Hotel. Your satisfaction is our biggest motivation to move forward. We will strive to make our services more detailed and thoughtful. In order to provide you with the most comfortable living environment, we will make unremitting efforts. At the same time, we also welcome you to give us more and better suggestions so that we can do better. Thank you again for your support of Earl Hotel and look forward to seeing you again!

Tanggapan dari Properti: Dear guest! Hello! Thank you very much for your compliment and affirmation! We are glad to hear that you are satisfied with our architectural style, front desk service and room facilities. We have been committed to providing guests with a warm and comfortable accommodation environment. Your affirmation is the greatest encouragement to us. We look forward to seeing you home often! Only by keeping the original intention in mind can we achieve success! I wish you a happy life! We also look forward to seeing you again next time!

Tanggapan dari Properti: Dear guest, hello! Thank you very much for your detailed feedback. We attach great importance to your stay experience. Regarding the elevator safety issue you mentioned, we are very sorry for the inconvenience. We will immediately conduct a safety inspection of the elevator and consider adding a card swiping system to ensure that only guests can use the elevator to improve safety. At the same time, we also understand that you are disappointed with the inconvenience of the hotel's location. The location of our hotel is chosen to provide a quiet and comfortable accommodation environment. Although it is a certain walking distance from Central Avenue and Sophia Church, we also provide convenient taxi services, hoping to facilitate your travel. Thank you very much for your detailed feedback. We attach great importance to your stay experience. Thank you again for your feedback and support! Looking forward to your next stay, giving you a more perfect stay experience! I wish you a smooth work! Good mood every day.

Tanggapan dari Properti: 尊敬的賓客，非常感謝您抽出寶貴的時間為我們提供如此詳細的反饋。首先，我們非常高興得知您對我們的服務、俄式裝修以及地理位置都給予了高度評價，這是對我們工作的最大肯定。對於您提到的設施稍顯舊的問題，我們非常理解並會重視這一反饋。我們計劃在未來對設施進行逐步升級和更新，以確保每一位賓客都能享受到更加舒適和便捷的住宿環境。同時，我們也非常感謝您的肯定，認為我們的房間打掃得很乾凈，礦泉水充足，以及暖氣温度適宜。這些都是我們一直致力於為賓客提供的舒適環境的一部分，您的滿意讓我們感到非常欣慰。再次感謝您的反饋和支持，我們會繼續努力提供優質的服務，讓每一位賓客都能感受到我們的熱情和關懷。期待您能夠再次光臨我們的酒店，祝您旅途愉快！

Tanggapan dari Properti: 尊敬的貴賓您好！非常抱歉給您帶來了不便，感謝您反饋設施老舊以及洗手盆、馬桶和暖氣的問題。我們會盡快安排維修，以確保這些問題得到及時解決。同時，我們會將這些問題反映給管理層，以便我們進行改進和升級。對於服務員盡力協調房間和提供幫助，我們感到非常感激。我們一直致力於為客人提供優質的服務，雖然硬件方面存在不足，但我們會努力改進，提升您的入住體驗。再次感謝您的理解和支持。祝您工作順利！生活愉快！

Tanggapan dari Properti: 感謝親的5星和點評分享，酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務，把每一位客人當成好朋友一樣對待，旅行的路上一路勞累風塵僕僕，而酒店就是親在哈爾濱温暖的港灣，卸下行囊，放下疲憊，迎接親的的是熱情明朗的微笑，真誠和用心的服務，美味可口的水果，舒適的客房，營養豐盛的早餐，用真誠和真心打動親，讓彼此的距離拉的更近一些，每個城市都有難捨的景色，每個酒店都會由他們特別而又温馨！期待下次與親的邂逅喲

Tanggapan dari Properti: Dear guest: Hello! Thank you very much for your high evaluation of our hotel! I am glad to hear that you are very satisfied with the attitude of our front desk lady, the heating effect, size, cleanliness, breakfast quality and the travel guide provided in the hotel lobby. We have always been committed to providing guests with high-quality services and a pleasant accommodation experience. Your affirmation is the greatest encouragement and recognition for us. Regarding the front desk lady you mentioned, we will convey your praise to her and encourage her to continue to maintain an excellent service attitude. At the same time, we will continue to strengthen the training of front desk staff to ensure that every guest can feel our enthusiasm and professionalism. For the heating, size, cleanliness and other aspects of the room, we will continue to maintain high standards of maintenance and management to ensure that guests can enjoy a comfortable and warm accommodation environment. Looking forward to your visit again! I wish you a happy life, health and peace!

Tanggapan dari Properti: 尊敬的賓客：您好！非常感謝您的寶貴評價！很高興得知您喜歡我們酒店的俄式風格，以及我們對房間細節的注重，牛奶、水、餅乾和飲料等小設施希望能為您的住宿增添一絲温馨。門口的停車場確實為賓客提供了極大的便利，我們也很自豪能提供這樣的服務。關於早餐，我們很抱歉給您帶來了不便，收餐時間確實有待調整以滿足更多賓客的需求。我們會認真考慮您的意見，並努力改進早餐服務的時間安排。退房時贈送的小禮物是我們的一點心意，希望能為您的旅程畫上完美的句號。再次感謝您的肯定和支持，如果您有任何其他建議或需要改進的地方，歡迎隨時告訴我們。我們期待在不久的將來再次為您服務，為您帶來更加卓越的入住體驗！