Hotel Family-friendly Harbin

This hotel is ideally located in the centre of the city, near to all the main shops and restaurants. You can also walk to St Sophia's cathedral. This place has a lot of charm and character! TV didn't seem to have any movies or anything beyond the regular channels but it was nice and comfortable. The set breakfast was ample and tasted good - it looks as if they have abandoned the buffet style. Staff cannot speak much if any English but I can speak enough Chinese and they were friendly. Overall it is clean and worth it for the price.

Overall this is one of the best hotels i have stayed in. Rich cultural history and uniqueness. I shall put the negative part first before I put the positives at the end. Cleanliness I marked down because someone before me put flowers into the bathtub and there were random roses petals coming out of the knob that controlled the drainage of the bath tub. There were stains on the bathtub too. Location I put 5 but actually I would rate it 4.5. The street that the hotel is on is extremely crowded and jam in the late mornings to night. It is highly likely that you will be dropped off near the entrance of the street and need to walk in if you cab. We decided to use public transport and walk in instead on the second time we came to the hotel. But early in the morning it was relatively empty and the cab could come in to pick us up. It is very near the walking streets / zhong yang jie. There was an event literally outside our hotel area. Got a chimney bread plus ice cream on the same street as the hotel but is diagonally on the opposite right. This booking is for a lower tired room. But when we went there we were offered discounted upgrades. Not free but at least it wasn't the price stated. We upgraded to the highest tier, a suite with dedicated sitting area and bathtub. Celebrated my birthday here. They prepared a cake. It was delicious 😋 Many costumes to try but most were too big. For reference i am 152cm 48kg. I managed to find a blue and white costume with a matching hat that was more fitting so I could wear it out of the hotel room to take photos in the reception area. The toilet staircase, the chairs in the reception, outside the elevator, a backyard and the restaurant are nice places for photo taking. The ancient elevator closes at 5pm. I am not sure when it opens. The restaurant had a promotion on dianping or douyin. Recommended for 4 people. But portions are typically huge and if only 2 people come likely to waste. We met another couple on our trip and we decided to share. Non hotel guests can eat in the restaurant too. Just before we left, we had a door gift too^^

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

Clean hotel. Around 15 mins walking distance to the walking street. Quite easy to book DiDi at the location.

The room was clean and tidy, the bed was big and very comfortable. The hotel staff was very warm and thoughtful, the complimentary milk tea was delicious, and the sandwiches were also delicious. Next time I go to Harbin, I will stay here again!

Mercure Hotel exceeded our expectations with its outstanding service and excellent facilities. The room was spacious, clean, with all the amenities you could ask for. The hotel facilities were equally impressive, including a Dyson hair dryer, humidifier, Xiaomi air filter and The breakfast buffet was particularly delightful, with a wide range of choices to suit all tastes. Conveniently located, close to St. Sophia Cathedral & Central Shopping Street. Highly recommend and can't wait to return!

Holiday Inn is as always good value for money international hotel chain. I stayed here during the Spring Festival Holidays (***** New Year), so did not find any restaurants open nearby. The staff was overwhelmed during morning breakfast hours due to lots of guests. Nonetheless they were hardworking and put in extra efforts to serve all the guests, well beyond the breakfast time. Appreciate their service attitude. A bad experience would be with the washing machine which wouldn't work without coins, which is quite weird as usually the self-service laundry is free or could be operated by QR code payments. I had already put the detergent on the clothes making them wet, only to be told that I had to wait until the next day morning as the front desk did not have coins, I had checkout in the morning.

I stayed three nights at the end of August. It was my first visit to Harbin. All in all I was pleased with the experience. I was nervous about finding a non-smoking room in Harbin—many of the hotel profiles I looked into stated they have no such rooms available (imagine that in 2024!) but I'm pleased to report my 6th floor room smelled fine. The room wasn't huge, but perfectly adequate for one person. Plenty of hot water. Also plenty of electrical outlets for charging phone, laptop etc. No view to speak of but I wasn't there to gaze out the window, and it was blessedly quiet. I ended up not partaking of the free breakfast so I can't report on that. But service was good. Very efficient check in and check out. The room cleaner was cheerful and friendly. It's a decent location—only about a three minute walk to the Helongjiang Museum metro station. And I had no problem getting a taxi (Didi) for the trip to the airport. Solid value for the price.

The location is very good, quiet in a busy city. It is close to the Ice and Snow World and Diamond Sea. It takes less than 10 minutes by taxi. It is 15-20 minutes from Central Street. The hotel service is also very good, and everyone is trying their best to meet the needs of the guests. Full of sincerity and warmth. I just want to make a suggestion. If the suite has executive privileges, can the minibar charge be cancelled? In fact, the minibar in the room is basically the same as what the executive lounge can provide. The Shangri-La executive privilege rooms in Ningbo and Hangzhou have cancelled the separate charge for the minibar.

The location is ideal. Very close to the zhongyang pedestrian street and the river where you can partake in snow activities. The size of our room was perfect for a family of five and the floor heating worked great. Lots of places to eat nearby and convenient waimai delivery straight to our room. If visiting the harbin ice festival would recommend staying here rather than in songbei where there is nothing nearby.