Hotel dengan Hot Tub di Harbin

Nice hotel and close to everything! Staff are very attentive and take good care of us. Miss Air assisted us very well during breakfast. Mr. Max and Mr. Neil at the reception helped us a lot with directions and communications with taxi drivers. Staff here don't speak English well, but they have their ways to communicate with us well, where we see very helpful and appreciated. If we visit Harbin again, we will definitely stay here again for sure! Nice hotel, nice staff, good location, fantastic breakfast, and reasonable price.

We had a fantastic stay at Mercure from the moment we stepped in, we were warmly welcomed. All of our requests were granted with a smile. The pillow was too soft for me and staff arranged for a former pillow for me.Cyndu, Tina, Luna and more at reception were eager to help us. Room was spacious, bathroom and toilet were good. Breakfast was great with both Western and Chinese cuisine. Hotel well situated near shopping, food and transport. All in all a great and wonderful stay

Pros:  Very helpful reception staff. Especially Yuyue and Jiaqi. It is not 100% certain that my spelling is correct since they do not speak English (along with the rest of the staff at this 5 star hotel in a city of more than 10 million people). Comfortable beds and decent pillows. Clean bathrooms. We had a free upgrade - see Cons! Cons: ”Non-smoking” room is a joke. The guests DO smoke everywhere. There are a lot of fabrics used in the rooms for the decoration, and smoke penetrates them to a great extent. In order to find a room with decent air quality, we had to change our rooms twice. See Pros! There was only a very limited selection of biscuits and fruits available for the advertised ”luxurious afternoon tea.”.

My child loves the room as there is tent 🎪, toy, books etc. We only booked for one night. Unfortunately my child was quite sick at night. The staff is very considerate and extended our check out time for an extra two hours. They helped with luggage and walked us out to another side of road for taxi. Overall a good experience other than the fact we had a sick child due to the Norovirus.

I had a wonderful stay at this hotel! The location is unbeatable, conveniently situated near key attractions and making it easy to explore the area. The staff was incredibly friendly and attentive, always ready to help with a warm smile, and they even provided breakfast. The room was spacious, the bed was very comfortable, and the bathroom was bright. The only drawback was that the bath towels had some stains, which could be improved.

Excellent location specially when plan to visit Yabuli because near Harbin West station. Level B2 of elevator is connected to the front mall. Also have bigger mall across the street, both mall have supermarket and restaurant. House keeping was so kind and have free laundry. We ask help to get a taxi to airport but they said we could just get it outside, in the freezing cold outside. It just sad because in Beijing and Shanghai they call taxi for us.

My room smelled cigarettes even though it’s a non smoking floor, housekeeping changed the bedsheet and pillows as requested,. Managers were very helpful, one male manager helped me to carry my shopping bag and send to my room when he met me at the main floor. I would like to compliment Ms Amy Xu whom helped me to book a taxi as I do not have a local phone card . I am grateful for her help

First I was bit disappointed because no one help us with our luggage and we arrived by past 14:00 but our room is not ready and need to wait for 1 hour, but its okay😊😊😊 I really love this hotel, the ambiance is good there is a free afternoon snacks at the lobby, you can also wash and dry your clothes, there is a lot of free gifts that the kids love, I having a hard time on operating the washing and there is a staff who immediately assist me, and also I try to call them on the phone, and they go to the room to assist me because I cannot understand chinese😂 they also lend us a toy so my baby will be busy playing, the breakfast also has a lot of choices, I hope I found this hotel soon, but glad to stay here on our last night in Harbin City, hoping to stay here soon, and also upon checking out they still have gift for us, and what I really love is they lend me a russian dress to took photo😍 I will make moments soon as soon as my photo release by the photographer and tag the hotel😍

Excellent hotel in Harbin. Located above a mall and opposite to Wanda Plaza. Staffs were very helpful and room was great (just look at the pictures). Breakfast was standard chinese style but suits us. There are plenty of food choices around if get sick of the hotel breakfast. Just take note that because this is an office and hotel block, so it takes a while before the lift gets to your level during peak hours.

Overall this is one of the best hotels i have stayed in. Rich cultural history and uniqueness. I shall put the negative part first before I put the positives at the end. Cleanliness I marked down because someone before me put flowers into the bathtub and there were random roses petals coming out of the knob that controlled the drainage of the bath tub. There were stains on the bathtub too. Location I put 5 but actually I would rate it 4.5. The street that the hotel is on is extremely crowded and jam in the late mornings to night. It is highly likely that you will be dropped off near the entrance of the street and need to walk in if you cab. We decided to use public transport and walk in instead on the second time we came to the hotel. But early in the morning it was relatively empty and the cab could come in to pick us up. It is very near the walking streets / zhong yang jie. There was an event literally outside our hotel area. Got a chimney bread plus ice cream on the same street as the hotel but is diagonally on the opposite right. This booking is for a lower tired room. But when we went there we were offered discounted upgrades. Not free but at least it wasn't the price stated. We upgraded to the highest tier, a suite with dedicated sitting area and bathtub. Celebrated my birthday here. They prepared a cake. It was delicious 😋 Many costumes to try but most were too big. For reference i am 152cm 48kg. I managed to find a blue and white costume with a matching hat that was more fitting so I could wear it out of the hotel room to take photos in the reception area. The toilet staircase, the chairs in the reception, outside the elevator, a backyard and the restaurant are nice places for photo taking. The ancient elevator closes at 5pm. I am not sure when it opens. The restaurant had a promotion on dianping or douyin. Recommended for 4 people. But portions are typically huge and if only 2 people come likely to waste. We met another couple on our trip and we decided to share. Non hotel guests can eat in the restaurant too. Just before we left, we had a door gift too^^