Muse Hanoi Serenity Suites

Ulasan Muse Hanoi Serenity Suites

Muse Hanoi Serenity Suites

215 Giang Vo, Quan Dong Da, Hanoi, VietnamLihat Detail Hotel
Muse Hanoi Serenity Suites
Muse Hanoi Serenity SuitesMuse Hanoi Serenity SuitesMuse Hanoi Serenity Suites
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

3.8/5
Good
9 ulasan
Ulasan terverifikasi
Location3.7
Amenities3.8
Service3.7
Cleanliness3.8
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All reviews(9)
Positive reviews(6)
Reviews with photos/video(1)
Negative reviews(2)
Guest User
One-Bedroom Apartment - Balcony
Menginap di Mei 2024
Business travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 24 Jun 2024
Best rooms in price, feel like home. Amenities are same as in pictures. Overall great stay.
Tanggapan dari Properti: Dear our valued guest,Thank you for your wonderful feedback. We are delighted to hear that you found our rooms to be the best value and felt at home during your stay. It's great to know that our amenities met your expectations as shown in the pictures.We are thrilled that you had an overall great stay with us and appreciate your kind words. We look forward to welcoming you back in the future.Best regards,Jena Muse in Vietnam Customer Service Team
Tâm
One-Bedroom Apartment - Balcony
Menginap di Des 2024
Travel with friends
2 ulasan
5.0/5
Outstanding
Diposting pada 11 Jan 2025
Fully furnished as in the picture. Clean. The only problem is that there are steps behind the door, so I was a bit startled before entering the room 😭
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Mai Thị Phương Thảo
One-Bedroom Apartment - Balcony
Menginap di Apr 2024
Family
34 ulasan
5.0/5
Outstanding
Diposting pada 30 Mei 2024
The hotel's location is very convenient, the staff is very nice and the rooms are very nice. clean, recommended for super adorable attitude 😍
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Tanggapan dari Properti: Dear Ms. Thao,We would like to thank you for choosing our hotel and taking the time to share this wonderful feedback. We are delighted to know that you are satisfied with the convenient location of the hotel, the dedication of the staff, as well as the quality of the clean and beautiful rooms. Your compliments about the lovely attitude of the staff are truly a great encouragement to us. We will share this feedback with the entire team to continue to improve the quality of service.We look forward to welcoming you back soon.Sincerely thank you and best regards, The staff of Muse in Vietnam
Tunisizhugejin
One-Bedroom Apartment - Balcony
Menginap di Mei 2024
Business travelers
30 ulasan
1.0/5
Diposting pada 22 Jun 2024
Environment: Very poor environment, I don’t know how it got 3 stars! I couldn't sleep all night, there were car horns and motorcycle horns! Also, I arrived at the hotel at 12:30 that day and was told that if I needed to check in early, I would have to pay more! I had to wait until 14:00. I sat in the lobby for an hour and a half! Also, the hotel is small and pitiful, and the floors will move!
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Tanggapan dari Properti: Dear our valued guest,Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not meet your expectations.Regarding the noise issues, we understand how important a good night's sleep is and apologize for the disturbances you experienced from the traffic. We are constantly looking for ways to improve the sound insulation in our rooms to ensure a more peaceful environment for our guests.We apologize for any inconvenience caused by our check-in policy. Our standard check-in time is 14:00, and early check-in is subject to availability and may incur an additional fee. We are sorry for the wait you had to endure in the lobby.We appreciate your feedback as it helps us to identify areas where we can improve. We hope you will give us another opportunity to serve you better in the future.Best regards,Jena Muse in Vietnam Customer Service Team
Guest User
Studio Apartment
Menginap di Mei 2024
Solo travelers
7 ulasan
1.5/5
Diposting pada 14 Jun 2024
I have never seen a hotel with such poor service. Even if I can't check out early, I asked her for an extra bottle of mineral water and she actually had to pay extra. I was really crazy about money.
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Tanggapan dari Properti: Dear our valued guest,Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We are truly sorry that your experience did not meet your expectations.As per our hotel standard, we provide two complimentary bottles of water per day for each room. Should you require additional water, it is available for purchase at the front desk. We understand the inconvenience this may have caused and will take your comments into consideration as we strive to improve our service quality.We sincerely hope you will give us another opportunity to serve you and to demonstrate a higher standard of service. If you have any other questions or need further assistance, please do not hesitate to contact us.Thank you once again for your understanding and feedback.Best regards,Jena Muse in Vietnam Customer Service Team
Guest User
One-Bedroom Apartment - Balcony
Menginap di Mei 2024
Business travelers
27 ulasan
5.0/5
Outstanding
Diposting pada 23 Jul 2024
The room was nice!
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