Ulasan Muse Hanoi Serenity Suites

Tanggapan dari Properti: Dear our valued guest,Thank you for your wonderful feedback. We are delighted to hear that you found our rooms to be the best value and felt at home during your stay. It's great to know that our amenities met your expectations as shown in the pictures.We are thrilled that you had an overall great stay with us and appreciate your kind words. We look forward to welcoming you back in the future.Best regards,Jena Muse in Vietnam Customer Service Team

Tanggapan dari Properti: Thân gửi chị Thảo,Chúng tôi xin chân thành cảm ơn Quý khách đã lựa chọn khách sạn của chúng tôi và dành thời gian để chia sẻ những phản hồi tuyệt vời này. Chúng tôi rất vui khi biết rằng Quý khách hài lòng với vị trí thuận tiện của khách sạn, sự tận tâm của nhân viên, cũng như chất lượng phòng ốc sạch đẹp.Những lời khen ngợi về thái độ dễ thương của nhân viên thật sự là niềm động viên lớn đối với chúng tôi. Chúng tôi sẽ chia sẻ phản hồi này với toàn bộ đội ngũ để tiếp tục nâng cao chất lượng dịch vụ.Chúng tôi rất mong được đón tiếp Quý khách trở lại trong thời gian sớm nhất.Chân thành cảm ơn và trân trọng,Đội ngũ nhân viên của Muse in Vietnam

Tanggapan dari Properti: Dear our valued guest,Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not meet your expectations.Regarding the noise issues, we understand how important a good night's sleep is and apologize for the disturbances you experienced from the traffic. We are constantly looking for ways to improve the sound insulation in our rooms to ensure a more peaceful environment for our guests.We apologize for any inconvenience caused by our check-in policy. Our standard check-in time is 14:00, and early check-in is subject to availability and may incur an additional fee. We are sorry for the wait you had to endure in the lobby.We appreciate your feedback as it helps us to identify areas where we can improve. We hope you will give us another opportunity to serve you better in the future.Best regards,Jena Muse in Vietnam Customer Service Team

Tanggapan dari Properti: Dear our valued guest,Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We are truly sorry that your experience did not meet your expectations.As per our hotel standard, we provide two complimentary bottles of water per day for each room. Should you require additional water, it is available for purchase at the front desk. We understand the inconvenience this may have caused and will take your comments into consideration as we strive to improve our service quality.We sincerely hope you will give us another opportunity to serve you and to demonstrate a higher standard of service. If you have any other questions or need further assistance, please do not hesitate to contact us.Thank you once again for your understanding and feedback.Best regards,Jena Muse in Vietnam Customer Service Team