Hangzhou Xinqiao Hotel

The hotel was good.. breakfast super.. but the free gift was provided it seems not so serious to handle. Little bit disappointed. The front desk information little bit late.. had to ask then waiting a bit longer too answer.

This is a dates hotel with some history. We still chose this hotel due to: 1) proximity to the West Lake (西湖) 2) next to a mall with restaurants and close to other malls 3) large hotel with lifts The stay was pleasant and the staff were helpful. You can send you taobao stuff here but you got to self help to id ur own stuff. We chose a rate with breakfast cos we always love hotel breakfasts. Spread was decent, not massive. If you want something with lighter taste, you can ask for less salt. Rooms wise, the rooms are decent for asian small sizes, but can be quite cramped for larger people. Not recommending a cot as it takes up walking space and becomes more of a hazard. Generally, the staff are polite and housekeeping was decent. Decent because it is a dated hotel, clean but somethings needs some refurbishment - like the light switch. The sensor does not contact well and there are moments the lights were disconnected and u got to stuff more receipts to have the contact. The viewing terrace is a nice place to visit at night. Do catch the sunset upon West Lake as sunrise is not available as the terrace will be locked (also sun rises from the east so sunrise is not as specatacular as the sunset). The travel desk is also reasonable. We booked a private hire for ￥500 per day and it was a comfortable tour ard Hangzhou city. We visited Leifeng Pagoda, tried the Longjing Tea amongst others. If u are on a budget, want some place close to malls and places, then this place is definitely worth considering.

We arrived and there was no one to assist us with our luggage. The room temperature is also control and we weren't able to adjust it accordingly and found the temperature uncomfortable. The good thing about this hotel is really a location since it is across the mall where there are a lot of food choices The breakfast is good with a lot of food choice available. I would book this hotel purely for its location.

Family trips with 2 kids, the condition of the rooms still presentable, it has a wall with door in between the rooms. the bed and room is sufficient space for the kids and adult. The hotel staff is friendly and helpful, I have problem to use the washing machine as it required local phone number. The lady staff help to settle for us by using it own phone and we paid her cash. It was a surprise for me that they installed washing machine in the hotel as it doesn't not mentioned during my booking. But the problem, they only accept local phone number to pay via Alipay or WEXIN. I will recommend this hotel to friend.

Great location! Right next to the West Lake and a group of shopping malls. There are also many local food shops in adjecnt allies. Super convenient! Amenities do show the age of the hotel, but suffs are friendly and eager to help. We had a room facing the busy street and noise isolation was very good. Didn't bother me at all. Wouldn't mind to stay again!

Convenient location to West Lake and the hotel service is good.