Hangzhou Wonderland Hotel

We stay here quite often mainly because of the excellent location on Qingshanhu. The room standard (Superior) is good - spacious, comfortable, nice view (floor 5). However, it was disappointing that the dinner buffet was closed. The hotel Chinese restaurant was good. Bar service was poor.

This hotel is perfect for a getaway from the city!The environment is green, so tranquil & relaxing 🌿I booked a room with mountain view and upgraded with a view on the lake. The room was clean and spacious. The bath tub is huge and they also provide bath salt. The TV also offers English channels and TVOD. The bed was comfy and bed sheets felt fresh :) The breakfast buffet is nice. It has many options. You can also order room service for meals. The menu is available in the room in English and Chinese. Prices are quite reasonable. There’s also a cycling trail around the lake which is accessible from the hotel. One of the receptionists also speaks English and she’s very friendly & helpful! I had a great experience at this hotel and defo recommend it! 👍🏼

The hotel was lovely, service was excellent. The room is very big and comfortable. Lovely view from the balcony. Breakfast has lots of choice and is delicious. Hotel facilities are great; swimming pool and activities are fun. It’s a very nice hotel and I would definitely stay again and recommend this hotel to friends. Really enjoyed my stay and the manager was very very helpful

The hotel is set in an amazing location next to Qingshan Lake and the scenery is beautiful. Every thing about the hotel was great apart from one incident in the evening that we stayed there. It was my first time meeting my girlfriend's mum so I decided to take them to this hotel as it has great reviews online and Qingshan Lake is an amzing place. My girlfriend's mum loves to play cards so after dinner we played in the hotel bar which was empty like most hotel bars in China. After buying a bottle of beer that was 4 times more expensive than a supermarket, we played about 3 or 4 hands but then one of the ladies who worked there came over and said we needed to stop playing. I asked why but she had no answer other we couldn't play and should go back to our rooms. Shortly after this her superior arrived and had the same message but again no reason why. I agreed we would leave because it was quite awkward but I asked to be refunded for the beer I had just bought. The manager gave me 38yuan on cash is difficult to spend these days in China, she didn't even make eye contact with me as she slammed it down on the table where we were sat. It was a little bit disappointing because this hotel is definately worth a visit.

Good room, excellent location, good buffet breakfast, excellent helpful service.

This hotel is right on the lake front and you can easily join the cycle path from the hotel. The staff were helpful although as breakfast was only served in the room they did fail on one occasion to take into account my dietary requirements. I was also disappointed that many of the hotels leisure facilities were closed during my stay. That said the room was excellent and I had a pleasant misty view from my balcony and the hotel and a selection of decent eateries

網上看評價酒店在青山湖邊，到了酒店，前台一位替超短髮的先生免費給升級了房間，態度友好，服務周到規範，見面熱情打招呼，職業素養超讚，酒店環境很好，早餐晚餐後延湖邊散步很舒服，早餐品種豐富，本次住宿非常滿意。

湖景房確實不錯，景觀很好，很安靜。五一這個價位的酒店還是很不錯的。周邊青山湖很漂亮，租自行車環湖一週32公里，騎了個把小時，可以和小朋友一起挑戰下，上山坡比較吃力。唯一不足，酒中餐廳午餐極力推銷的套餐其實挺貴的，一直説這個上菜快。上來以後，口感很一般。早餐小朋友收半價50，和提供的早餐也有點落差。後來想想酒店送的代金券100其實也是營銷你去他餐廳消費的一個很好的手段。

感覺湖景房和山景房體驗真的會相差很多，山景房窗外看到的好像就是停車場和一些樹，但是湖景房面朝著青山綠水，看着美景心情都會舒暢一些。酒店早餐很豐盛。距離地鐵站車程約十分鐘。房間衞生有一點點問題，衞生間紙巾筒上有污漬沒擦，書桌旁的椅子縫隙中有積灰一直沒清理。酒店大堂吧的一位女服務員服務水平完全不在線，做事已經不是“邋遢”、“笨拙”可以形容的了。問她100元餐飲代金券可不可以用來購買輕食套餐，一開始説沒有，我問她為什麼沒有，她又去問了一下，又説有了。拿什麼東西都挺慢的。給我拿冰櫃裏的一塊小蛋糕，小蛋糕底下貼的一塊餅乾掉到冰櫃下層了，她也不嫌難看，直接撿起來給我？這是五星級酒店服務員的素質嗎？要感謝客房服務員打掃衞生時幫我找到了一根數據線，幫我郵寄到了上海，除了郵費也沒有收取另外的勞務費用，在此表示感謝。