Kempinski Hotel Hangzhou

Ini pertama kalinya saya memesan kamar keluarga di Kempinski dan saya sangat kecewa Lihat saja gambarnya. kesehatan: 1. Buka selimutnya dan Anda akan melihat rambut panjang 2. Kamar orang tua-anak pasti untuk anak-anak. Semua barang untuk anak-anak kotor. Sebaiknya jangan meletakkan alas lantai seperti ini. Mainan mewah anak yang dipajang terlihat seperti sudah dipakai ulang dan belum dibersihkan. 3. Debu pada furnitur belum dibersihkan setidaknya selama sepuluh hari delapan hari. Pelayanan: Tidak ada sandal anak di kamar orang tua-anak. Saya menelepon untuk meminta sandal dan melaporkan masalah rambut saya. Nanti saya akan mengirimkan sandal. Saya memberi tahu petugas kamar bahwa seprainya tidak bersih maaf dan pergi. ‼ ️‼ ️Hotel bintang lima dengan lebih dari 1.600 kamar orang tua-anak. Masalah seperti itu terjadi. Saat kami check out, pihak hotel tidak memberikan feedback atau penjelasan apa pun. Sesampainya di ruang sarapan, kami minta anak-anak membayar makanannya. Kami bilang itu kamar orang tua-anak, jadi stafnya minta petunjuk.

I have never been in a Kempinski Hotel and it was an extremely nice experience.. the room was very big and clean and modern . The staff were really friendly and they also let us to do a late checkout. Breakfast was very generous and delicious. We will definitely come back !

The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel. The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later. The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days. In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.

Came here when it first opened in 2019 buy facilities are getting old with scratches on floor and staff is not so well informed

I rarely write reviews but I need to do this hotel justice. Apart from the design and comfort of the room and amazing facilities (including pilates reformer in the gym) the helpfulness of the staff is unparalleled and whoever runs this hotel has done an impeccable job. This is true hospitality. Would argue it has surpassed Four Seasons standards. I arrived at the hotel feeling a little drowsy and the concierge instantly asked if he could get me a drink. Checkin and checkout process seamless. Would come back to Hangzhou just to be able to stay here again. Will be hard to find a hotel that beats this.

Quite decent hotel, next to a shopping complex with food and fun.