No.9, Coral Sha East Road, Xihu District, Hangzhou, Zhejiang, 310008, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
9.3/10
Very Good
3626 ulasan
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Ulasan terverifikasi
Location9.5
Amenities9.5
Service9.0
Cleanliness9.4
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All reviews(3626)
Positive reviews(3495)
Reviews with photos/video(625)
Great value for money(354)
Well decorated(315)
Classy environment(258)
Luxurious(232)
Large rooms(130)
Friendly front desk staff(97)
Nice bathtub(50)
Strange smell in room(50)
Negative reviews(131)
Deguy
Budget Double Bed Room J
Menginap di Jul 2024
Solo travelers
49 ulasan
10.0/10
Outstanding
Diposting pada 9 Sep 2024
Beautiful yet affordable hotel in Hangzhou. The rooms are very spacious and lots of shops around.
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Catherine cat cat
Guestroom (Double bed) EF
Menginap di Nov 2024
Family
3 ulasan
8.0/10
Very Good
Diposting pada 24 Des 2024
Hotel decor and ambience is luxurious and grand. Room is clean and comfortable. Everything in the room gives a luxurious feel but most items in the room are chargeable. Shower gel and shampoo were only quarter-filled in the dispenser in the shower cubicle. Conditioner is not provided. The beautiful luxury bathtub does not have any bath wash provided. The bath salts is chargeable. Soap is also not provided. The hotel also do not provide children’s slippers and toothbrush.
Breakfast was average and choices were limited.
Service provided were average. There is no warmth in the service provided. Staff were not very friendly and helpful.
Tanggapan dari Properti: 尊敬的貴賓:您好!非常感謝您在百忙之中抽出時間與我們分享您的寶貴意見。能夠為您服務是我們的榮幸,您的任何意見對我們都至關重要,近期客流量較大,我們會提高工作效率,為每位賓客提供高效的服務,使廣大客户能夠乘興而來,滿意而歸,真誠期待您的再次光臨,祝你身體健康,萬事如意!
Guest User
Guestroom (2 Beds)J
Menginap di Agt 2024
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 17 Sep 2024
Very nice hotel
Tanggapan dari Properti: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Anonymous User
Leisure RoomG
Menginap di Des 2024
Family
5 ulasan
10.0/10
Outstanding
Diposting pada 14 Feb 2025
The quality is very good for the low price
Tanggapan dari Properti: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
GAURAV SAIN
Guestroom (2 Beds)J
Menginap di Feb 2025
Business travelers
7 ulasan
10.0/10
Outstanding
Diposting pada 13 Mar 2025
Excellent spacious rooms ,clean
Tanggapan dari Properti: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Anonymous User
Guestroom (Double Bed)G
Menginap di Sep 2023
Business travelers
6 ulasan
10.0/10
Outstanding
Diposting pada 6 Nov 2023
It was an amazing experience staying in this hotel. Although this was my first time booking hotel in china, turned out it was more than what i expected to be. Booked one room range in floor 1-7 (ps. Be careful don’t choose the basement one if you like to have a great view).
Definitely will come back! 10/10 谢谢!
Tanggapan dari Properti: Dear guest, Thanks for your staying with us during your journey in Hangzhou,this comment really encourage us to develop our hotel management.We also look forward to having you for more returning.
CotterallDebay
Student Room
Menginap di Okt 2023
Solo travelers
3 ulasan
7.5/10
Diposting pada 25 Nov 2023
The room was luxuriously appointed.
But what about the 20 yuan "deposit fee"? In China, it is standard practice to pay a deposit when you arrive, normally 500 yuan. The hotel gives this back to you when you leave, minus anything you might have taken from the mini-bar etc. I used to pay this in cash back in the pre-e-money days... It was always repaid in full.
Now of course cash is a rarity in China's big cities. At the HZ Platinum Hanjue, I paid a 500 yuan deposit using my WeChat account. When I checked out, they said the money would be credited back to my WeChat account in the afternoon. It was, but not 500, just 480. There is no charge when you transfer money between wechat accounts so I was surprised by this commission.
This is a luxurious-looking hotel but it has a cold heart. Try to find something smaller and friendlier with more of a human touch.
Tanggapan dari Properti: Thank you very much for choosing Hangzhou Buckingham Grand Hotel and providing us with timely feedback on your stay experience. For the convenience of guests, a small bar has been equipped in your room, with clear pricing and on-demand charges. We have checked your room bill and found that you used a box of 20 yuan Longjing tea during your stay. The cost of using Longjing tea was deducted from your 500 yuan deposit. If you have any questions about your bill, please contact the hotel switchboard to explain your problem, and we will handle it for you as soon as possible. It is our pride to ensure that you are satisfied during your stay, and it is also our greatest motivation to continuously improve service quality. We sincerely appreciate your trust and support in the hotel and look forward to your next visit. Thank you!
夏默 xiamo
Guestroom (2 Beds)J
Menginap di Des 2023
Business travelers
11 ulasan
10.0/10
Outstanding
Diposting pada 19 Jan 2024
Best hotel in this area . Every time i come to Hangzhou i choose . New and so clean
Tanggapan dari Properti: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Guest User
Student Room - Double Occupancy
Menginap di Sep 2023
Solo travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 22 Okt 2023
The hotel is good and nice environment. Also quite and nice location.
Tanggapan dari Properti: Dear Guest,thanks for choosing Hanjue Hotel Hangzhou.We’re glad to see you leaving good comments here and we wish you have a nice trip in Hangzhou.
Guest User
Guestroom (Double bed) EF
Menginap di Nov 2023
Other
1 ulasan
10.0/10
Outstanding
Diposting pada 24 Des 2023
nice 。
Tanggapan dari Properti: Thanks for your comment. We will keeping trying to do it better. We are still looking for forward to you and your friends selects to our hotel. Thanks again. Have a nice day!
Guest User
Guestroom (Double bed) EF
Menginap di Mar 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 22 Apr 2025
The luxurious facilities and affordable prices are what impressed me most about Buckingham Hotel. The room is spacious and bright, and it is very comfortable to live in. It is also very convenient to travel. It is very close to Songcheng and West Lake, and you can walk there. The surrounding environment is very good. The service is also very good. I received a call from the hotel customer service when I got on the train. I was careless and left my mobile phone charger in the hotel. I was confirmed to send it home. Thank you very much, I must give a good review and strongly recommend it. Stay here when you come to Hangzhou!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Anonymous User
Queen Room E
Menginap di Mar 2025
Family
1 ulasan
8.0/10
Very Good
Diposting pada 21 Apr 2025
The hotel is magnificently decorated and looks very grand. The room is decorated in European style. The overall stay experience is good. It is close to Hangzhou Songcheng Scenic Area and can be reached on foot. It is very convenient
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
JunmabenchiF
Double Bed Room I
Menginap di Mar 2025
Business travelers
18 ulasan
10.0/10
Outstanding
Diposting pada 21 Apr 2025
Very good and upscale five-star hotel... I won't say much; whoever stays here knows; last time I stayed here, after the manager agreed to a late check-out after walking around the lobby, 15 yuan was still deducted from the deposit without explaining the reason! I feel it's inappropriate and hope the hotel will pay attention to it! Think about it and try to make everything better!
Facilities: 10
Hygiene: 10
Environment: 10
Service: 10
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Guest User
Budget Double Bed Room J
Menginap di Mar 2025
Business travelers
17 ulasan
10.0/10
Outstanding
Diposting pada 25 Apr 2025
The room is very beautiful, the hygiene is very good, it is convenient to travel and eat, I will choose this hotel next time I come to Hangzhou
Hygiene: Very good
Environment: High-end atmosphere and classy😎
Service: The waitresses in the restaurant are very enthusiastic
Facilities and equipment are relatively advanced
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Anonymous User
Leisure RoomG
Menginap di Mar 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 4 Apr 2025
The hotel is very close to Songcheng. The hotel environment is very luxurious. The room is very new, mainly in white and gold. There are many mirrors, which makes the room look bigger. The quilt should be silk and very comfortable.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.