Pinestone Resort & Conference Centre, Ascend Hotel Collection

When driving in, I thought it was going to be a great place to stay. However, our room was way at the back of the property in a building behind the golf course. There was a broken down truck there and it looked like it was a place where they just put all of their junk. The parking lot was dirt and had limited parking. Very old. Seriously needs an update and customer service.

Totally over priced. It’s very run down and dirty looking. I feel ripped off. The Y need to fix it up and at least put in new carpet. I will not go back

I expected a place which advertises as a resort to have everything conveniently available. In a location which was miles from any centre, there was no breakfast available. The dining such as it was was not particularly appealing. The hours were limited as were choices. The facilities were dated and the housekeeping was well below expectations based on the price charged.

So unfortunate! This place was probably lovely once upon a time and they are renovating some of the rooms but man, right now it is like something out of a 90s horror movie! Our room smelled like dead bodies and the carpet was, well, sticky. We asked to move and were told there weren't any rooms available. But, we only saw one other guest while we were there... They obviously make money off their golf course and event space. Our advice; Don't stay past sundown unless you know you're in a recently renovated room. And, whatever you do, don't go down to the basement alone!

It was close to where l needed to be. Very expensive for what l got. We had to go to the office to get towels and toilet paper. One day they did not have bath towels. Main floor patio door did not lock, wasn't fixed until next day. No hot water one day.

The staff was pleasant, helpful, polite, respectful. Need options for breakfast, fan in washroom, other activities and little updating on the decor.

The room was spacious, the bed comfortable, quiet and it had a frig. However the outdoor pool is empty and dirty, the deck is overgrown with weeds. The indoor pool looks inviting but is cold as ice. The fitness room is closed. Ice machine on our floor doesn't work. The decor is out of date. And they still have analog TVs. The owners appear to be running this place to the ground. This is just a motel not a resort. Overpriced. Would not go again.

The hotel was clean, but could use some updating. The service in the restaurant might be the worst I have ever had.

The resort was unable to provide me with my invoice of my stay. I need one for business expense. Can I obtain through *******? Also no breakfast was available on site.