Ulasan Hakone Gora Karaku

Staff are very attentive and warm. Complimentary lounge is wonderful. Room is spacious and practical. Enjoyed the hot spring facilities. Thank you for the memorable stay.

Hotel and service are very good.

Perfect vacation, thank you all staffs.

The hotel environment is comfortable, the service is good, the environment is elegant, comfortable and quiet, the food is beautifully presented, but the portion is a little small, the room is comfortable and quiet, a good place to rest on vacation°

The hotel is just around the corner from the mountain train station. The environment is very good and the facilities are complete. Toiletries and lotions are provided. You can check in directly with just a change of clothes. I left my luggage at the Tokyo Hotel. The Kaiseki dinner was of good quality. If you are not used to Kaiseki, you can get off at the previous stop, Mori no Bijutsu. There is Lawson opposite. Buy some snacks, instant noodles and cook in the microwave!

The worst luxury hotel in history! The overall service is very poor, they can't speak English, and they completely ignore the guests. My five-month-old son's face was all red and swollen because he slept on their bedding. He cried for several nights. My husband was also red and swollen. I went to the hotel front desk, but they refused to deal with it, refused to admit it, refused to change the bedding, and did not provide any medicine. A bunch of people were still giggling there. They treated a five-month-old baby like this. It can be said that they are inhumane! ! ! Until the end, their manager never came out. He had a cold face, shirked responsibility, and did not deal with it. This is the worst and most inhumane hotel we have felt in Japan after so many times! Besides, the food is basically not enough, and the price of extra food and drink is 4-5 times that of outside! If you go with children, it is strongly recommended to be cautious. It is a completely inhumane hotel without service! There is no child bed!

Not bad, great

This is the worst hotel I have ever stayed in. The service is very bad. They kept calling you in the morning to ask about breakfast. But when I checked in, they said that there was only a 7:30 slot left. So after I refused, they called me again at 8 and 9 the next day. I didn't get a good rest at all. The facilities of the hotel are totally out of line with the price. Check-in said that dinner can be refunded if not used, but when I checked out, they said that it was not refundable. This is a hotel with no credibility and poor management. The curtains leaked light and it was blinding in the morning.

The high-quality service and comfortable environment made us feel happy physically and mentally in the noisy city life. Thank you to the hotel's Japanese breakfast staff for carefully replacing the seafood that I couldn't eat due to illness. I will go to Jiajiu in Atami for a short stay at a suitable time.

[Dinner included]: Dinner is good, but the portion is not big Facilities: It has its own bath, which is pretty good

The best thing is the service! The decoration style is relatively modern, not very old-fashioned, you can communicate in English (many hotel communication is quite annoying), you can take the subway to Odawara Station, you will send an email before the trip, and the food is ordinary, not amazing.

I booked for others and they were very satisfied. They didn't report any problems. They were also very satisfied with the surrounding travel and tourism. I will still give priority to this hotel next time.

Very satisfied, good view, beautiful environment, can see the mountains and water of Hakone, super convenient transportation, beautiful scenic spots are just outside. Breakfast is good, dinner is also good, but the price is a bit expensive. Parking is good in the hotel.

A very new hotel with very good facilities and services. I checked in late so I didn’t know the location clearly. I saw some comments saying that dinner was not delicious, so I didn’t decide. I recommend walking to a nearby dumpling restaurant for dinner. It tastes very good. The public open-air hot spring is great, and the private hot spring in your room is also great, with great privacy. The only drawback was that the bed was too soft and I had lower back pain when I woke up the next day. Overall very good