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Ulasan terverifikasi
Lokasi4.8
Fasilitas4.4
Layanan4.5
Kebersihan4.5
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Semua ulasan(86)
Ulasan positif(83)
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Mata air panas sangat bagus(25)
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Lingkungan mewah(17)
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Tamu
Menginap di Des 2023
Pasangan
2 ulasan
4.0/5
Luar Biasa
Diposting pada 7 Des 2023
Lingkungannya sangat Jepang dan elegan.
Tapi anehnya lebih dari separuh front desknya adalah orang India yang bisa berbahasa Inggris kari, apakah tidak mungkin merekrut pekerja rumah tangga? Hal ini membuat orang bertanya-tanya apakah ini hotel pemandian air panas ala Jepang, apalagi seorang India paruh baya bernama KC Remant. Saya diterima olehnya dua kali. Dia tidak pernah tersenyum selama seluruh proses, sikapnya sangat sombong, dan dia tidak tersenyum. tunggu sampai kamu menyelesaikan pertanyaanmu. Hanya menyela hal-hal lain, saya akan terkejut jika orang India bernama KC ini bukan pemilik hotel atau kerabat dekat. Kualitas layanan sangat kontras dengan layanan Jepang di hotel lain di Kyoto dan Osaka beberapa hari yang lalu Secara keseluruhan saya merasa tingkat pelayanan staf hotel ini tidak sesuai dengan fasilitas dan reputasinya.
Teks AsliTerjemahkan dengan Google
Tamu
Menginap di Okt 2023
Keluarga
16 ulasan
3.0/5
Diposting pada 3 Okt 2023
Ada orang Tionghoa di front desk hotel, dan bahasanya sangat nyaman. Ibu dan kakak di front desk juga sangat antusias. Saya menyukainya. Harganya 2650 tanpa sarapan dan makan malam. Saat check in, nyonya mengatakan bahwa ada sumber air panas dan dapat membantu Anda membuat reservasi. Saya pergi ke sana pada malam hari dan check out keesokan harinya dan diberitahu bahwa akan ada tambahan 2.200 yen. Saya bertanya dari mana asalnya dan diberitahu bahwa itu dari sumber air panas tadi malam. Nah, hotel sumber air panas tidak termasuk sumber air panas saat menginap di hotel. Kuncinya tidak disebutkan sebelumnya. Checkout saya disuruh bayar ekstra. Camilan selamat datangnya sangat buruk. Sampo , shower gel dan kondisioner yang digunakan di pemandian air panas sangat buruk, hotel sedang dalam renovasi dan sangat bising pada jam 9.
Teks AsliTerjemahkan dengan Google
6/7
Tamu
Kamar Sudut Bergaya Jepang di Sisi Taman Gedung Ikenotoh Aneks dengan Ruang Bergaya Barat 12 tatami
Menginap di Des 2022
Sendiri
6 ulasan
5.0/5
Fantastis
Diposting pada 4 Jan 2023
Itu sangat luas, tamannya sangat indah, dan onsennya luar biasa.
itu yang terbaik
Sangat menyenangkan berjalan-jalan mengenakan yukata.
Susu terbaik yang saya minum sambil menikmati sumber air panas
Teks AsliTerjemahkan dengan Google
Tamu
Annex Ikenotoh Building Mountain Side Japanese-style Room 10 tatami with Spacious Veranda
Menginap di Nov 2022
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 20 Nov 2022
Layanan dan pemandiannya luar biasa dengan sumber yang mengalir langsung dari sumbernya. Saya biasanya tinggal di sini ketika saya tinggal di Hakone.
Teks AsliTerjemahkan dengan Google
Tamu
Menginap di Mei 2024
Pasangan
3 ulasan
3.2/5
Diposting pada 13 Mei 2024
Hotel experience was mixed.
Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful
Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out.
The in room lighting was dim n equipment facility visibly outdated.
The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed.
We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.
Terjemahkan
JuliaF
Menginap di Jan 2024
Pasangan
23 ulasan
4.7/5
Menakjubkan
Diposting pada 2 Feb 2024
Nice stay . We booked traditional Japanese room, and slept on futon beds. Pillows were uncomfortable though . Our room fee included dinner and breakfast which was very nice. Dinner was tad too cold for our taste ( too many cold dishes) and breakfast was too “fishy”. Although all food was fresh and the service was impeccable. Hotel also has its own onsen , and pretty Japanese garden .
Terjemahkan
6/10
Hufait
Menginap di Apr 2024
Bisnis
106 ulasan
5.0/5
Fantastis
Diposting pada 15 Apr 2024
Excellent staying at this cool hotel with traditional Japanese tatami style
Will come again
Terjemahkan
Tamu
Menginap di Okt 2023
Keluarga
16 ulasan
4.2/5
Luar Biasa
Diposting pada 20 Nov 2023
We stayed in this Ryokan a few years ago and am looking forward to having a great time here again. We stayed for 2 nights and chose the half board package, which included breakfast and dinner. First of all, the location is excellent, very near to the station on foot. The Japanese garden is nice but the room now is a bit old and dusty.
For breakfast and dinner, the amount is good, but the quality of food is downgraded, comparing what we had before a few years ago. Probably it is because of the inflation???
Terjemahkan
Ha thi thuy
Menginap di Agt 2023
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 17 Agt 2023
The hot spring water is great with great view.
Best Japanese and historic garden and large i have been. Warmly service. Near bus and train station. Great location
Terjemahkan
Anthony
Menginap di Mei 2024
Pasangan
6 ulasan
5.0/5
Fantastis
Diposting pada 22 Jul 2024
One of the best Ryokan in Hakone!
Terjemahkan
Tamu
Menginap di Jun 2023
Keluarga
2 ulasan
4.0/5
Luar Biasa
Diposting pada 20 Jun 2023
Generally, the staff members are friendly. I appreciated the meals and waitresses. The room was nice and clean.
I don’t recommend to use the massage services and it seemed a scam. Body massage was quite not professional and disappointing. The lady seems doesn’t know what she was doing. We ordered one head and shoulder massage for 40 minutes but she never touched head and shoulders.
Another one is 60 minutes for whole body . The most of the time was doing the back and shoulder until I requested to massage my legs.
We gave the feedbacks to the front desk lady and the lady said it supposed a light massage.