Location is fine. Close by the casinos/Reno event conference, but no homeless. Check in staff was friendly. Room/bedding are consistent with my expectation on a Courtyard. I didn't use the swimming pool but noticed it is pretty small. Parking is $12 a day and in a structure across the street. Overall, it met my expectations and is good.
The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly.
I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm.
The third-floor room was spacious and well-appointed (plates, cups, silverware, etc.) on our first night, but the same style first-floor room on our second visit was meant for handicapped persons and did not include the same appointments. Both rooms were quiet. The breakfast was good, but the eggs were from powder.