Atour X Hotel Guangzhou Baiyun International Airport Renhe Metro Station

Terdapat ruang konferensi dan ruang pameran di lantai 5 dan 6. Tempat tersebut sering didirikan pada larut malam. Kamar-kamar di lantai bawah sangat bising: suara menyeret furnitur dan barang pameran ke lantai dan suara pemotongan kayu sangat mengganggu. pengalaman buruk; staf datang beberapa kali, saya hanya bisa minta maaf, kami pindah hotel keesokan paginya. Manajemen hotel Atour ini sangat buruk. Jika Anda rakus akan harga murah dan memesan karena transfer bandara gratis, bersiaplah untuk kecewa!

Pengalaman check-innya jelek banget, kebersihannya biasa-biasa saja, dan pelayanannya melebihi kata-kata. Saya menelepon meja depan untuk mengambil dua botol air, tetapi mereka tidak datang selama setengah jam. Saya menelepon untuk mengingatkan mereka, tetapi akan memakan waktu lebih dari sepuluh menit agar air diantar... Seperti ini pada malam hari dan seperti ini pada pagi hari. Saya telpon 40 menit yang lalu untuk minta air, tapi saya sudah keluar dan airnya belum juga diantar. Satu-satunya hal yang terasa lebih baik adalah bisa diantar ke bandara. Terakhir, saya harus mengatakan sesuatu secara sepintas: pelayanannya benar-benar perlu ditingkatkan! Pengalaman saya awalnya kurang bagus, saya tinggalkan chargernya dan tidak ada yang menghubungi saya. Belakangan saya mengetahui bahwa mereka telah mengambil inisiatif untuk menemukannya. Anda membantu saya membayar 20 yuan untuk mengirimkannya kembali. Saya sangat menghargainya. Bayar saat pengiriman itu normal, lagipula saya lupa, tapi setelah saya membayar uang setelah menerima pengiriman ekspres, layanan pelanggan mengatakan bahwa saya akan mendapat penggantian. Saya masih berpikir, kesadaran pelayanan ini lumayan, tapi pada akhirnya... tidak ada pergerakan. Saya pikir kamu akan membayarnya kembali. Teman baik, tidak ada gerakan sepanjang pagi...

The hotel room was exceptionally clean and cosy, providing a comfortable and pleasant stay. The front desk staff were remarkably friendly and helpful, offering excellent service throughout. I would not hesitate to book Atour again, especially for late-night arrivals or early departures near the airport—it’s a convenient and reliable choice.

This is my second time staying at an Atour hotel within a week — my first being Atour Hotel Shanghai just 6 days ago — and once again, I'm thoroughly impressed! Both properties are consistently outstanding: spacious, spotlessly clean, cozy, and incredibly convenient for travelers. Atour X Hotel Guangzhou takes it a step further by offering free hourly airport transfers, which made my trip even smoother. I would also like to give a special shout-out to the front desk staff, especially 焦玲, who checked me in. She was friendly, patient, and proactive in assisting with my airport transfer arrangements to ensure a hassle-free experience. She even kindly introduced me to the hotel's thoughtful offering of free night porridge — a warm and comforting touch that made me feel right at home. Highly recommended, and I will definitely choose Atour again for my future travels!

It's a long walk to the commercial area and there are not much restaurants and shop at the area. You really have to walk far... The free dinner is just some Congee snack... Nothing of interest. The breakfast was typical Chinese breakfast... The Dimsum was not good. Lots of vegetable dishes, egg counter. I would say below par. The rooms are very modern and spacious. Like their slippers. The front desk is most helpful. Thank you so much. The airport send off and pickup were greatly appreciated.

Very clean hotel. Air conditional system is working well in the humid and hot summer of Guangzhou. Hotel provided us with shuttle van service to the airport at 4 am in the morning, the shuttle van service was on time and the driver was courteous. Front desk providing bread as breakfast for my wife and myself on our way to the airport , definitely heart warming service. Will definitely use the hotel again if we want to stay close to the airport