West Coast Seaside Getaway

What a terribly sad experience. We so much look forward to exploring the nature park, coastline, sunset... But was welcomed by a rather obnoxious and rude host "Robbie". At first we asked for the possibility of an earlier check-in, but was told ZAR100 per person per hour... Even to drop our luggage and explore the surroundings. We opted to do the security checks at noon at the gate, got our card and confirmed to come later after visiting Yzerfontein and having an early dinner. Upon arrival at the property the security storms in behind us going off that the owner is demanding "who are the guests and what is their booking". The more we explained to the assistant and security who we are and our booking via ***********, the more confusion erupts and the owner is rude on the telephone. To a point where the security lady says "this man is always so rude to people" and turns around and drives off - us all standing in the driveway in disbelief as to what just happened. Now the assistant phones the owner and keeps on asking "who are they?" and the more we explain and refer to the reservation and payment already taken, the more we stand in the (now heavy fog/ raining) weather... "a double and a studio room?" we say... The more the poor housekeeper man tries to figure out where we go... The more the situation between us as guests and the owner gentleman explodes. A lovely space, good interiors, needs outdoor attention. Wife tries to come up for her obnoxious and quite frankly narcissistic husband - and when I explained to her in German and English that "quite sadly we feel terribly unwelcome and uncomfortable with her husband being so combustible and hostile" the more she tries to justify his rude behaviour? There comes a time when hosting or hoteliering is not in one's energy any longer, and sadly, this gentleman is at that point. We cancelled the second evening purely because we don't feel comfortable. Explained to the wife thus and said "Respectfully we stay, go and cancel and that's it". Then Robbie smirks "I think thats the best idea!" In 22 years of being a hotelier myself, have I NEVER experienced something this horrible from guest hosts or hoteliers. Such a stunning location, but sadly a full miss this time around. Some guests get the wonderful welcome and others (like us and the two ladies in the apartment next door who just shook heads and confirmed the same hostile welcome) were unlucky