After reading some mixed reviews I was skeptical and concerned about booking this property. However, once there I was very pleased I made this choice. I chose to go during the low season so that also affects my experience 12-18 May. Going during peak and school holidays I can imagine it would have been a different experience as it would be way too busy. 1. Check-in was very smooth and we were upgraded to a better room by Darikha. She was very friendly and spoke fluent English. 2. Guest Relations gives you a call next day to check how everything is going. I spoke with Yulia and Alexandria who gave some nice suggestions for shopping malls. 3. Mariam was our housekeeping lady and she was an absolute sweetheart. So friendly and helpful. She even got us babycot for our little one to play in. 4. Spa was a wonderful experience - not so busy in May and we were looked after by lovely Susanna - Kenyan lady who spoke English perfectly. Also Ahmed, Daria and Ali were helpful and kind. Eager to help and friendly service. 5. Jasur from the Vitamin Bar was my favorite. He was so polite and friendly. Freshly squeezed juice was the highlight of my stay. The Buffet was plentiful everyday. Food was amazing, Lots of choices for Drinks - both alcoholic and non alcoholic. Plenty of different restaurants to choose from if you don't want to go to the Buffet. Entertainment was awesome in the afternoon and music goes on until 11pm. After 11pm the place quietened down. Lots of day time activities to participate in both indoors and outdoors. Water Slide was only opened on certain times which was the only downside for me. It was open from 10am-12 and 2pm-4pm only. We found Shop keepers helpful and friendly except the rude lady in the home-ware shop selling beddings. She had no patience. Taxi was also arranged to airport for 50 euros and it went seamless. Yes, there's A LOT of Russian tourists but that didn't bother us. Lot of Staff speak Russian. English is mostly spoken by team leads, supervisors, or managers. Overall, our stay was so relaxing and we loved Juju Palace. Will definitely book again in future.
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