Hampton Inn Gillette

Great hotel to stop for the night. Has all you’d expect from a Hampton Inn.

It was as expected

Amazing hotel! Friendly associates. Fresh cookies upon arrival. Large, clean, comfortable rooms! Very comfortable bed. Quiet and safe environment. Great pool and hot tub. Fantastic breakfast selections! Thanks for a wonderful stay!!

The manager was unsure if the room she was checking me into was clean or not. She gave me the key and told me to go check. I did. It was not clean. I asked her if she was switching us to a different room. She said no. She then sent me to find the cleaning lady. I found her on my floor. When I asked her to clean my room we discovered that we didn't speak the same language. I went back to the front desk. She told me she would try to get ahold of the cleaning lady but also didnt speak Spanish. I then typed a message out in google translate and went and showed the cleaning lady my translated message to ask her to clean our room. She did. It was overall a very weird experience.

Melissa at the desk helped to resolve an issue very professionally

Everything else was fine, but the carpet in my room was very dirty, maybe the dirtiest I have ever stayed in any hotel. Way too many stains.

Very clean and updated. Freshly baked cookies in the evening. Close to several fast food places - walking distance to Pizza Hut and Subway (same parking area) and a great Mexican Food Restaurant across the street. Super front desk service by Ariana at checkin. Highly recommend a stay.

I stayed and loved it but i was not welcomed well. the comfort of the hotel overall was awsome. Mahbe get welcomed better.

One reason our family chooses Hampton Inns when we travel is the fitness rooms which, while small, usually have the minimum of exercise bike / Peloton, treadmills, and medicine balls. Unfortunately this Hampton Inn had a number of issues with the fitness room, most notably that the heat was approx. 80 degrees. The night clerk tried her best to be helpful (I was appreciative of her help), but apparently the heat in the fitness room is set to the same as the adjacent pool. That makes it almost unusable for high-cardio activity like Peloton or treadmill. - Also there were no towels in the exercise room. - The wall clock was set to the wrong time. - And the 8lb medicine ball was broken. Overall it gave the impression of a neglected facility. Which is a disappointment when that's the reason you chose this chain vs. Marriott etc. And to top it off, Hilton doesn't make it feasible to contact them -- all the communication we get from them is from "noreply" email addresses. So aside from mentioning a couple of these things to the front desk clerk, I couldn't report them more fully.