NH Collection Porta Rossa

我們非常滿意這家酒店，位置極好，緊鄰舊宮、烏菲茲、領主廣場、老橋，逛累了中午回來休息一下再出發，相當愜意。離百花大教堂、學院美術館也很近，步行來回毫無難度。 酒店佈置富有藝術氣息，又不失實用性。我們訂的家庭房，比想象中寬敞得多，讓人感覺酒店房間的面積數報得過於實誠。淋浴設備和空間都超預期。房間打掃得異常整潔。早餐也很精緻且美味。可以説，這家酒店滿足了我們對於佛羅倫薩酒店的一切要求，無可挑剔且性價比很高，即使是向來懶得寫點評的我，也不禁要贊歎一番。

位置很好，步行就可到那幾個景點，廣場附近很多大牌的店，房間佈置也很nice，打破了我對非全球酒店的片面認識。可以推薦。

Bed Bugs Meet Apathy: This was my 2d stay at NH Porta Rosa Hotel (10 night). The room I was in was infested with Bed Bugs. The bugs were feasting on me for days, but I first dismissed the marks as mosquito bites. It was not until I was consistently bitten in new places, including my face, that I asked the Hotel to recommend a dermatologist. Upon seeing the bites, the doctor asked if I was staying in a hostel, and explained that these were bed bug bites originating from where I was sleeping. I informed the hotel staff of the doctor’s diagnosis and that the source was the hotel’s room. Only after considerable debating and a full day of dealing with the staff, because the Manager never had time to speak to me himself, did they change my room and not charge me for that night’s stay. It took even more time explaining the several days of discomfort and interference with my vacation plans, as well as additional costs in medical and laundry bills, that they discount one additional night’s stay. Unfortunately, the Hotel staff did not seem to understand the difference between cleaning the room and exterminating the bugs from the room. I do not believe, after having several conversations with the staff, that they will take the proper steps to avoid another hotel guest from undergoing the same fate. To further note, I have travelled to Italy my entire life and am a fluent Italian speaker, I have never experienced this level of indifference and apathy in addressing a serious concern.