Ulasan Piazza Pitti Palace - Residenza d'Epoca

Had an enjoyable stay here! Nice located and easy to find. Really big bed with warm air conditions so had a sound sleep. The view in the room was brilliant and we took lots of photos. Breakfast was also substantial with tea and coffee, and lots of desserts which could be fully full.

A very bad experience .First of all the reception closed at 9pm and when we arrived in the evening we found out that it was not the room we had booked, we were told that we had been "upgraded", the so-called upgrade was just an extra bed, not even a table, what did we need so many beds for two people? We only wanted the room we had booked but the hotel gave it to another guest and cancelled the breakfast we had booked, the most annoying thing was that there was no communication with us throughout, I don't think the hotel respected us at all!

Отличный отель напротив дворец Медичи палаццо Питти- самый центр ,находиться в ztl зоне,но можно приехать на машине и они сами паркуют на паркинг за 30 евро в день ,старинное здание ,но есть лифт,взял двухкомнатный люкс с двумя туалетами,все реновированое в очень хорошем состоянии,потолки и стены расписаны фресками !

房間超級大，非常適合家庭出遊入住，地理環境優越，正對皮蒂宮，街邊飯店眾多，步行25分鐘內可以到達佛羅倫薩市內各個景點！

很漂亮 一眼驚艷 但是早餐必須提前訂 而且水壓很小 洗澡和泡澡都是 住一晚上打個卡就夠了 床很大 隔音不好 樓層太低路人的聲音聼得好清楚

千萬別定，6點之後酒店沒人服務，自己找地方check-in。然後酒店服務員歧視中國人，以為我們聽不懂意大利文一直在背後議論。

位置就在皮帝宮對面 離老橋 烏菲茲都很近 景點全靠步行 酒店設計很漂亮 設施也很有品質 此行意大利最喜歡的酒店之一

非常棒的酒店 非常好的體驗 該酒店地理位置也很好 設施全面 衞生間也很乾凈工作人員還會幫忙規劃所需要的交通路線以及幫忙叫taxi

超級值得體驗一次的房間！

非常好，就在碧迪宮對面。周圍步行距離就是很多餐廳和景點。房間乾淨程度和配置比肩5星。 但是還是建議安排1-2晚住在新城，全方位體驗佛羅倫薩的風情。

非常好的酒店

超級好～很漂亮很適合拍照

Unique and incredible place in the Florentine style with authentic decoration from the Pitti family. Stayed in Nikolaus room with my wife and 2 daughters. We saw other rooms which are great including the Royal suite with view in Pitti palace

The Piazza Pitti Palace is a truly special place, run by people passionate about Florence and giving guests a stay steeped in history. However, we had a series of unfortunate circumstances that lead us to have a negative experience with the Piazza Pitti Palace. We are a family of 5, on week 2 of a 3 week trip to 3 cities in Europe, so we had a fair amount of luggage. We arrived after the front desk had closed for the day. We were aware of this and had a positive experience communicating with the hotel staff before our arrival to ensure we would receive our keys. So far, so good. When we entered our room, we all noted a distinct smell. We figured it was due to the ancient nature of the entire building, and wrote it off as that. We continued to settle into the room we reserved, the Pittino Suite. We also discovered a fresh stain on one of the ottomans in the living room; we had arrived in the late evening so just avoided it and would let the staff know about it the next morning, during their business hours. We did so and the staff communicated that the ottoman was removed from the room while we were out and about touring Florence. After our 2nd night in the Pittino Suite, we woke up getting ready for our day. A considerable leak occured in the living area; we called one of the phone numbers we were provided and informed staff immediately. We had tour reservations we could not miss so we contained the leak with a trashcan, as well as use towels to absorb any water within range of the leak. Staff were on their way and we left for our tour. When we arrived back in the evening, we discussed options with the hotel staff. Since the leak occurred, we began to conclude that the initial smell we noted upon checking in was from water that eventually leaked. We learned that we would be offered two rooms for the remaining nights we had left in our stay at the Piazza Pitti Palace. In short, we would be moving twice. This was, of course, disappointing, but we decided to move forward with what we were being offered. It is here that translation became an issue, and I was unclear on what we were being offered our 2nd (last) night. We moved into our new room, a nice upgrade room with a view and enough beds for our family of 5. We slept, and woke up to pack up our things, and get ready for our day of tours in Florence. I went to the front desk to inform them we had packed all of our things, and it could be moved (by hotel staff) to our next room while we were out touring. I did this in good faith to be communicative and cooperate with the plan. I learned that our next room would have 3 beds (for 5 people): a king size bed, and two twins. Learning this, I expressed this would not be acceptable. It would require 3 people to sleep in a king size bed. I was informed that a refund for this last night would not be considered, because not only were they offering me a new room, but we also were given the option to remain in the Pittino Suite (our original room). Sta