Residenza d'Epoca Palazzo Galletti

When we booked our trip, it was sold as a 4* hotel in Florence city centre.    Upon arrival to the hotel, we were greeted with an A4 piece of paper taped to the hotel door, with my name on it, explaining that we had been emailed a combination to access the hotel key lock box. The hotel was unstaffed. We had not received this email, which had reportedly been sent to *******, despite us not booking with them. I then called the emergency helpline for my booking company. The emergency helpline initially told me that they had received no email, and therefore couldn’t do anything to help. I was placed onto hold for an hour, after which time, they were able to provide a four digit code to enter the hotel.   After entering the hotel, it was clear that this had been missold. This was far from a four star hotel, it was more akin to a backpackers motel. The room was hot, with no cooling. There were mosquitoes everywhere, an uncomfortable bed, and worst of all- mould. The safe was non functional, so we carried our valuables around, as the hotel did not feel secure.    After two nights here, with hardly any sleep, we were keen to get to the airport and away from Florence. A real shame, as the city itself is beautiful.

Had a great time. The staff were so helpful and hotel location was excellent. We were able to walk to all the sites. Would highly recommend this hotel.

Hard to find. No one was at the desk when we arrived which was middle of afternoon. Breakfast was plain. Be sure to read description. It is not a hotel. There is no lift. Bately any amenities.

Having spent two nights in this place booked through friends we as a four will never be back room air on not working god knows how hot it was first night after speaking to the receptionist got a fan second night Three lights in our bathroom two not working, fridge with beer etc not working shampoo holder in shower nearly off the wall Breakfast was interesting cheapest breakfast ingredients imaginable with what was on offer workers in the kitchen which was more like going into a dungeon worked hard Speaking to the girls on reception they did what they could but we as a four got little response from management My thoughts on the management they don’t really care most traveler’s won’t come back to Florence they have the money BEWARE don’t give them any of yours

AVOID. No hot water (we were informed at check-in only) and no refunds offered. In the room… moldy bathroom, stains on bed. Left immediately. No refunds, no apologies. Save your vacation, avoid this.

Alexia in the front reception area was very nice and helpful . Delightful person 👍

Excellent customer service from reception. Patience, time and so helpful. Grazie mille! Only improvement I'd like is a more effective air con unit in the room

The receptionist is the best part of this stay. She’s very sweet, kind and helpful in the room is old even though they upgraded the bathroom in our room. The worst part was the sofa bed. It was so uncomfortable, very thin mattress over spring The other bed wasn’t comfortable neither. The building is pretty rundown and the furniture inside the room are old and have broken pieces. There is a bad smell in some areas of the building. Breakfast is OK.

The worst experience I have ever had!!! Absolutely a waste of money there!! No real air condition, just a thing that worked like air condition but it made too much noise we couldn't sleep, lots of bucks and mosquitoes, too old building and rooms. No elevator, we had to carry our bags from stairs. Worst breakfast ever, it didn't have something and it was in a space like cave and I felt too bad there so we didn't even try to eat there, we left and we were eating breakfast in cafes! Wouldn't recommend to anyone to visit this hotel, there are other hotel with great location don't even give it a chance. The worst part was that the maid cleaned my bedside table (as she was not allowed from the hotel to clean it) she throw away my medical - dental splint that was really important for me to wear it, that costed 700€ and went to see what happened and they just say they were sorry about it and it was their fault but they can't do something or refund me in any way for their mistake, I told them I wanted to talked with the manager there but the manager didn't even answer their phone calls and later the next day they told me that they can't do something and sorry!! That's a shame from them! That was their fault and they didn't even care! Don't even try to visit it it's an awful place!