Mercure Firenze Centro

Stayed at Mercure Firenze Centro for two weeks. Very friendly staff. The cleanliness is very good. Perfect location as it is located 5 minutes away from Santa Maria Novella Train Station. Closed to nearby attractions by walking distance. The room space might be a bit small, however i got a room with balcony at 6th floor. I enjoyed my stay here and not hesitate for a return in future.

Location is great, near train station, but everything else is not up to standard. Do not recommend this hotel at all. How is this a 4 star hotel? It should just be a 2 star or 3 star hotel. The rooms were run down, air conditioner not working, it was so warm at night! Complained to the staff but they insist that there is nothing wrong with their air-conditioner. We experienced blackout one of the night, and have to call the front desk for help. Took them more than 30 mins to resolve it and they still expect me to pay for the night stay. Toilet door cannot be closed properly, there is only 1 bottle of 2-in-1 shampoo and shower foam in the toilet. No hair conditioner, no toothbrush provided. The rack in the toilet was slanted down and I couldn't put my facial form on it as it kept dropping down because its slanting down. Housekeeping was horrible, they didn't even replace my paper cups meant for brushing teeth. Tissue papers were also not replenished. Bottled water provided in the room was not free and they didn't indicate nor inform beforehand. I was asked to pay additional 9 euros when I checked out of the hotel. Do not recommend this hotel. How is this even a 4 star hotel rated by others?! Ridiculous hotel and service.

The breakfast is quite small and it over capacity which make having breakfast unpleasant

Great place with great service, within 20 minutes walk you can achieve to most of ‘must go’ site seeing points. Highly recommend!!

This hotel has the best location with lots of delicious restaurants nearby ! It’s almost close to a number of attractions which made our trip more convenient. The staff is fluent in English and there’s an open area for guests to rest. Having a free water station and hot drinks machine are definitely a plus on top of the spacious room!

We loved how the staff are so nice and made our stay as smooth as possible. And that is near everything!:) do ask them about hop kn hop off tours as those were worth it!