We stayed at this hotel in Florence and were incredibly disappointed. The only positive aspect was its location, but everything else was a letdown. The front office staff, especially the ladies at the desk, were beyond rude and unprofessional. Upon arrival, we weren’t even greeted properly, and when we asked a simple question about local attractions, they were dismissive and made us feel like we were a bother. There was no warmth or friendliness, just an uncomfortable sense of indifference. We had issues with our room during our stay, and when we went to the front desk to ask for assistance, the staff was short with us, acted annoyed, and completely ignored our concerns. It was appalling to be treated this way. We will never stay here again and strongly advise others to look for a hotel in Florence where the staff actually knows how to treat guests with respect and courtesy. There are plenty of other places to choose from—don’t make the mistake we did!
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