The Social Hub Florence Belfiore

clean！good！

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.

nice stay, beautiful rooftop area

No guess assitance

Great Hotel!!!

4성급인 줄 모르고 급하게 예약했는데 나쁘지 않았지만 다시 숙박할 생각은 없다. 그렇지 않아도 로마는 도시세가 비싼데 4성급이라고 더 받네! 그렇다고 객실 청소를 깔끔하게 하는 것도 아니고, 체크인도 90%는 셀프. 4번의 청소 중 그나마 청소했다고 할 수 있는 건 두 번. 그것도 침구 정리 정도. 어떻게 4성급 인증을 받았는지 이해되지 않는다. 주변 분위기도 별로이고, 가는 길도 개떡 같고, 슈퍼마켓도 없다. 인근이라고 하기에는 좀 걸어가야 하지만 무인 세탁소는 좋았다.