Balmore Guest House

一般般，不熱情，服務很一般

Booked a double room. Paid for a double room in advance. On arrival they said there was no double room available. No repayment and no apology. Offering services and taking money knowing that you won't provide that service. If that's not fraud what is it?

Unscrupulous, lazy dirty service run by a bunch of losers. The room is small, the location is not very convenient and the donkeys serving the guests dodge room service by resetting the door sliders grom make my room to do not disturb. The useless staff do not provide replacement towels when guests contact them in person during their available hours. When feedback is provided they suggest that guests should book elsewhere. The city council should look qt how filthy the place is and consider and fine the owner and the derelict staff. Bunch of useless losers.

Firstly , we did not stay in this property . On arrival we were taken across the road to number 47 Gilmore Street ( Bowmore) . The room was in need of upgrading , the horrendous wallpaper had been damaged by the bed head . The same bed head was not far from becoming a safety hazard , as the joints were screwed together and looking to weaken further . The bathroom door ( inside ) and skirting’s had clearly not been cleaned for a long time . The double bed only had a mattress protector on , no sheet . The bath towels were too small , hardly enough to cover one’s embarrassment . Ironically the shower was the best feature . The staff appeared to be a mixture of foreign nationals . After night one , the room was not cleaned and the bed was left unmade . The requested sheet , clean towels and loo rolls were not done . The only redeeming feature was the fact that it is only 15-20 minute walk from Edinburgh Castle and there was a good variety of local eating places within a 10 minute walk range .

Walked in to my room solo no one else was there until at 12:34pm a man walked in saying it was his room he booted me out of the room and I still can’t get my stuff back to this day on and the service was extremely bad and over priced don’t go and risk it I got a very bad bum infection from sitting on the toilet

Stole our money. By mistake the system had booked 2 rooms, but the reception only showed us to the 1 room. When we confronted them about it, they simply said that they couldn't do anything about it. They purposly did not tell us that 2 rooms were booked under the same name, in hope we wouldn't notice. They also informed the booking site that we were "a no show" to our rooms and they never answered why when we asked, how it is possible to be no show, when we currently are staying in the hotel