Museum Apartments

Unfortunately during our stay, the hot water stopped working properly (having read previous reviews - we are not the only ones) and so my partner and I were unable to to take a hot shower as the water temp dropped to freezing after around 10 minutes. This meant having to wait hours (when we'd liked to have either left to start our day, or been in bed to sleep) for any hot water to come back, which when it did, ran again for no longer than 10 consecutive minutes. This is difficult for anyone to navigate, but my partner struggles greatly with a herniated disc and relies on being able to shower with hot water to ease the pain. That week I had also unfortunately pulled a muscle and was unable to find any relief with a hot shower during our stay. Whether or not we struggled with our personal health, being without hot water properly for 3 nights, and 4 days when you're paying nearly £500 is so upsetting. We encountered other issues during our stay, such as the in-unit washer/dryer damaging our white clothing, as well as incredibly ratty, and old pillows and duvet under the covers. Both of these issues I also brought to the company's attention but I did state my main concern was the lack of hot water, and tried to give them the benefit of the doubt for the other two issues. Unfortunately correspondence with the company has been few and far between; I first reached out during our stay and no maintenance was sent to inspect, just an instruction to press some buttons and hope it would resolve the issue. Following my initial complaint, I have been waiting over a month for compensation. Management have proved impossible to be able to contact and only pass on messages through their staff (who alternatively have really tried their best where they can and remained professional throughout). Their only offer of compensation was a 15% refund which they claimed they had actioned at the time, and I have still as of yet not received that. Given the lack of hot water in a supposedly modern, convenient apartment, old and unsanitary pillows and duvets I'd expect in a hostel not a 4* aparthotel, and a washing machine that damages clothing, I really do feel let down by a 15% refund and zero communication from management. It is such a shame because the apartment had the potential to be perfect, but unfortunately only added on to what was already a stressful admin trip. We were so excited to book again if management had been active in dealing with our complaints and reassuring us this wasn't the norm - unfortunately this was not the case.

This place is conveniently located in the Old Town. I like not having a key (security code). It is clean although simply furnished (everything already to be IKEA) However, it is so noisy most nights from the nightclub downstairs next door (Revolution) and noisy neighbours upstairs and just in the same corridor as you. Lots of slamming of doors. It is impossible to sleep. The windows are dressed by flimsy Venetian blinds that do not allow any sleep or sleep in especially when it doesn’t get dark until 10ish and gets light at 430am. The brackets are also coming away from the windows for some of these blinds. As I said, they are flimsy. The bedroom needs at the very least, block out blinds. I will never stay here again.

The apartment is supposed to have an Internet connection. We stayed for 7 nights. It was, at best, but mostly no Internet at all. We phoned on the first night. The response (by email) "it is not our responsibility". Who sends an email to someone complaining of not having Internet access. There were warm words - but no action. The second, and last, time we will stay there.