Have wanted to go to Horseshoe for a very long time, so hubby booked for my birthday this year. I was really looking forward to it. Booking in was easy, we asked about secure cycle storage (as per their web site) no-one seemed to know anything about it so showed us cycle rack in car park!!! Bikes safer on back of car, which we reversed into hedges for security. Room lovely and clean, but no robes, again as per website! Asked for them at the bar, still waiting! Staff muttering about my request, saying "....not a 5* hotel" Felt a bit embarrassed, not really the feeling you want on a birthday weekend. On plus side I was surprised with a lovely complimentary dessert after my dinner, but sadly not the experience I had hoped for, wouldn't go back
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