The hotel is beautiful. General areas could do with a little bit of extra care. The room cleanliness was intermittent, overall good. Reception service was exemplary. With the following issue, I am not blaming security as I believe they had a colossal problem on their hands. I fear that the hotel is going to suffer future reputable losses if it continues on the status quo of not having a measure in place to deal with delinquents. There was a group of people that came in quantum taxis that made noise the whole night. I was woken up at 12am to people outside my room, thereafter at 4am to a man talking loudly outside my room situated in a Ladies only section that didn’t have the keypad working. This drunk man came back at around 5:30am to continue his loud utterances outside my room. Even though I was fearing for my safety, I called security, and I opened the door, only after taking a video of him did his utterances stop, but he still continued to smoke outside my room. A few minutes later he left, and security came to check up on me. I appreciate that, but this is a breach of trust that such a beautiful establishment will keep me safe. This group was an ongoing problem the whole night, why wasn’t entry revoked from them, due to the public disturbance? There was littering of alcoholic beverages on the grass. Once again, Im shocked that the establishment does not have a policy in place to deal with this.
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