34MR+FV4 Barcelo Residences Tower - King Salman Bin Abdulaziz Al Saud St, Dubai, Emirate of Dubai, United Arab EmiratesLihat Detail Hotel
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Ulasan Tamu tentang Barceló Residences Dubai Marina
8.4/10
Very Good
93 ulasan
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Ulasan terverifikasi
Location8.5
Amenities8.4
Service8.4
Cleanliness8.4
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All reviews(93)
Positive reviews(24)
Reviews with photos/video(6)
Great location(7)
Negative reviews(1)
Anonymous User
Deluxe One-Bedroom Apartment
Check-in Des 2024
Family
3 ulasan
3.0/10
Diposting pada 17 Jan 2025
I had a very disappointing experience at Barcelo Residences Dubai Marina.
Reason 1: Misleading room description
I booked a deluxe one-bedroom apartment for 4 nights based on the promise of "luxurious environments with stunning views of the sea or Dubai Marina," as advertised. However, I was placed on the 3rd floor with no views whatsoever. I requested a change to a higher floor several times, even offering to pay extra, but my requests were completely disregarded by the staff.
Reason 2: Pest control during the stay
To make matters worse, the hotel initiated pest control treatment during my stay. While they informed me the day before, there was no prior notice about this plan at the time of booking. Had I known, I would have chosen another hotel, as I was traveling with a 3-year-old child and did not want to take unnecessary risks. Additionally, I encountered a cockroach in the room, which further aggravated the situation. Their assurance that my room would be excluded from treatment felt unconvincing, leaving me uncomfortable and concerned about my family’s safety.
Reason 3: Unreasonable handling of early departure
Given the circumstances, I decided to leave after 2 nights, but the hotel refused to refund me for the remaining nights, providing no valid justification for withholding my payment.
This stay failed to meet expectations in every way, and I cannot recommend this property.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear of the dissatisfaction you experienced during your stay at Barceló Residences Dubai Marina. Our aim is to provide our guests with memorable experiences and we apologize that we did not meet your expectations on this occasion.Although we make every effort to allocate rooms that meet our guests' expectations, we regret that the view from your deluxe one-bedroom apartment was not as anticipated. We understand how important a pleasant view can be, especially when staying in such a scenic location as Dubai Marina.Moreover, we apologize for any inconvenience caused by the pest control measures taken during your visit. The health and safety of our guests are of utmost importance to us, and we assure you that such actions are carefully considered with our guests' well-being in mind.On the matter of your early departure, we are sorry that the situation was not handled to your satisfaction. We value all guest feedback and will look into our policies to ensure that they are fair and transparent. We are sorry that the solutions provided during the stay were not satisfactory and will take your comments into consideration as we strive to improve our guest experience.We hope that you will return in the future for a more enjoyable stay. Best regards,Christopher NgugiGuest Relations.
Praveenkumard08
One-Bedroom Apartment
Check-in Nov 2024
Solo travelers
1 ulasan
6.0/10
Diposting pada 29 Des 2024
Bedroom and living room are good. Bathroom and kitchen is old, definitely need renovation. Place is in a good location but nothing is within a walking distance, I guess this is probably just Dubai but the public transport is a fair walk.
Overall I am happy with the stay
Tanggapan dari Properti: Dear Guest,Thank you for your review.We are sorry to hear that certain aspects of your apartment did not meet your expectations. Our residences are designed to provide a contemporary and comfortable experience, and we take your feedback seriously as we continuously strive to improve our guest accommodations.Moreover, while our location offers a unique vantage point to enjoy the charm of the Dubai Marina, we understand that accessibility to public transport is an important aspect of your stay, and we regret any inconvenience this may have caused you.We are pleased that you found the bedroom and living room to your liking, offering comfort and a sense of luxury that Barceló Residences Dubai Marina is known for. It is great that your overall experience was positive, and we are committed to ensuring that our guests enjoy their time with us to the fullest.We hope to welcome you again in the future. Best regards,Christopher NgugiGuest Relations.
Biggie001
One-Bedroom Apartment
Check-in Des 2023
Travel with friends
24 ulasan
10.0/10
Outstanding
Diposting pada 28 Jan 2024
The hotel is amazing.. stuff , room are clean , supermarkets comes fast , food , The gym and the Pool is good besides that the balcony is huge … from all the hotels I booked in UAE this is the best 🗣❤️
Tanggapan dari Properti: Dear Guest,Thank you for your positive feedback.We do our utmost to ensure that our guests have the best experience possible with us and it is a boost for our team to receive such a message of satisfaction from one of our recent guests.As we are located close to JBR and Marina Promenade, our guests can choose from over 200 restaurants to delight their taste buds.Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.Moreover ,we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We look forward to welcoming you back on a future occasion.Best wishes,Christopher NgugiGuest Relations.
Dorji
One-Bedroom Apartment
Check-in Sep 2023
Couples
36 ulasan
9.5/10
Amazing
Diposting pada 21 Okt 2023
The residential hotel was in a good location at marina bay. The staff was very kind and upgraded our room.
The room is spacious, bed was good. The only thing is that the room kinda smell bad when you first enter. Sofa was bit old.
Tanggapan dari Properti: Dear Guest,We appreciate that you took the time to share your experience with us.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.The comfort of our guests is very important to us and we have taken note of your concern which will be reviewed.Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. The property is a 10 minute walk from JBR The Beach, JBR the Walk and Marina Promenade. We hope to welcome you back. Best wishes,Christopher NgugiGuest Relations.
Guest User
One-Bedroom Apartment
Check-in Nov 2023
Family
68 ulasan
8.0/10
Very Good
Diposting pada 3 Jan 2024
Nice location. Few mins walk to the JBR.
It is good for family travel.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your stay.We want to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Residences was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. The property is a 10-minute walk from JBR The Beach, JBR the Walk, and Marina Promenade. We look forward to welcoming you back on a future occasion.Best wishes,Christopher NgugiGuest Relations.
Guest User
One-Bedroom Apartment
Check-in Jun 2024
Couples
7 ulasan
10.0/10
Outstanding
Diposting pada 24 Jul 2024
Good place, highly recommended
Tanggapan dari Properti: Dear Guest, Thank you very much for your kind feedback.We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Residences was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We look forward to welcoming you back for another memorable experience.Best wishes,Christopher NgugiGuest Relations.
Guest User
Superior One-Bedroom Apartment
Check-in Jan 2024
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 9 Mar 2024
Great location
Tanggapan dari Properti: Dear Guest, Thank you very much for your kind feedback.We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. The property is a 10 minute walk from JBR The Beach, JBR the Walk and Marina Promenade. We look forward to welcoming you back for another memorable experience.Best wishes,Christopher NgugiGuest Relations.
JUHYE
One-Bedroom Apartment
Check-in Mar 2025
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 23 Apr 2025
Close to downtown coffee shops and within walking distance to Dubai Beach Club
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay at Barcelo Residences Dubai Marina.Thank you for your positive review of our location, which is within walking distance of nearby coffee shops and Dubai Beach Clubs. Our hotel is in a great location, making it easy to explore the vibrant area of Dubai Marina. It is also close to JBR Beach, making it a great place to enjoy some beach time.Thank you for sharing your valuable feedback. We hope you had a pleasant and comfortable stay in Dubai.We look forward to welcoming you back on a future occasion.Best wishes,Christopher NgugiGuest Relations.
Михаил Бобров
Deluxe One-Bedroom Apartment
Check-in Okt 2024
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 14 Nov 2024
Excellent apartments! There was everything you need for a comfortable stay, there is a toaster, a coffee machine, capsules were brought every day, two bottles of drinking water, daily cleaning! The beach is a 10-minute walk away! Nearby is the embankment with a bunch of restaurants and cafes. Huge bed, we slept together with the child, there is a lot of space! There is a pool, but we never got to it, we were at the sea all the time)
Among the small minuses is the lack of slippers and for those flying from Russia, be sure to take adapters for the socket.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for your review.We are glad that overall your stay at Barceló Residences Dubai Marina left pleasant memories.However, we sincerely regret that the lack of slippers and the need to use socket adapters caused you any inconvenience. We always strive for the maximum convenience of our guests and will take into account your comments to improve our service.We are delighted that you appreciated the full equipment of the apartments and the daily replenishment of capsules for the coffee machine, as well as the provision of drinking water. Our team makes every effort to offer you comfort and amenities at a high level.Also, we are glad that you appreciated the proximity to the beach and promenade with many restaurants and cafes. The location of our complex is truly ideal for enjoying the seaside holidays and culinary diversity of Dubai. The large bed in the apartment, as you noticed, provides space and convenience for a family holiday.We hope to welcome you again in the future. Best regards,Christopher NgugiGuest Relations.
Guest User
Two-Bedroom Apartment
Check-in Mar 2025
Family
1 ulasan
9.0/10
Great
Diposting pada 3 Mei 2025
Nice, spacious facilities. Great location, we found it very convenient. Nice and helpful staff. Cons: 1. Smell of sewage from one of the toilets, had to keep it closed all the time. 2. Cleaning was in the morning the first few days, which was convenient when we were away, the last few days they came at 5-6 pm, when we were resting in the room. 3. Not very comfortable pillows.
Teks AsliTerjemahkan dengan Google
Igor
Deluxe One-Bedroom Apartment
Check-in Feb 2025
Business travelers
16 ulasan
6.0/10
Diposting pada 20 Mar 2025
The pool is small, the gym is small. There were no napkins in the gym. Toothbrush not always.
Teks AsliTerjemahkan dengan Google
Guest User
Deluxe One-Bedroom Apartment
Check-in Jun 2024
Family
13 ulasan
10.0/10
Outstanding
Diposting pada 4 Agt 2024
The room looks new, clean and quiet, and there is no hustle and bustle around. It is very humid and stuffy in summer.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, Thank you for choosing our hotel, it is a great honor to serve you!We are glad that you enjoyed your stay at Barceló Residences Dubai Marina. Although you mentioned the heat and humidity in the summer, we understand that this natural climate may affect the comfort of guests. In order to cope with the high temperature and humidity in Dubai, our apartments have been equipped with air conditioning systems to ensure that guests can enjoy a cool and dry environment indoors. We regret to note that your experience was not perfect this time, and we will continue to monitor and improve our facilities to ensure that guests have a pleasant stay in any season. We are very happy that you found the room condition new and clean, and the quiet environment to allow you to rest well. Each apartment at Barceló Residences Dubai Marina is indeed carefully designed and equipped with a full range of modern facilities to provide guests with an unparalleled accommodation experience. At the same time, our location also allows guests to easily access nearby beaches and Dubai's main attractions, and we hope you have the opportunity to explore these places.We will cherish your trust, continue to make progress and always be ready to bring you more perfect service, looking forward to your visit again!Best Regards,Perry QuiazonGuest Relations.
Andrew V.
Deluxe Two-Bedroom Apartment
Check-in Nov 2024
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 26 Des 2024
Excellent apartments in the prestigious area of Dubai Marina. At that time it was one of the cheapest accommodation options in the area, but I liked everything. The beach and metro are nearby. We will definitely come back here!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, Thank you very much for your kind feedback.We are glad that your stay with us left such a good impression.We are delighted that you appreciated our apartments, prestigious location in Dubai Marina, as well as affordable prices. We were glad to learn that the convenience of proximity to the beach and metro added comfort to your vacation. It's great to hear that you plan to visit us again and we look forward to welcoming you again.We look forward to welcoming you back for another memorable experience.Best wishes,Christopher NgugiGuest Relations.
Guest User
Deluxe Two-Bedroom Apartment
Check-in Okt 2024
Travel with friends
1 ulasan
9.5/10
Amazing
Diposting pada 16 Nov 2024
The apartment is excellent. 2 bedrooms, 3 bathrooms, a large living room and kitchen, 2 huge loggias. The equipment is all excellent and works perfectly. The staff is eager to help with all questions. The only downside is that there are a lot of construction sites around, but the double-glazed windows are excellent - we slept without problems.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,We appreciate that you took the time to share your experience with us.We are glad that your stay left so many positive impressions.You mentioned construction around our facility, and we understand that this may cause some inconvenience. We apologize for any inconvenience this may have caused during your visit. We are glad that the quality of our double-glazed windows provided you with a restful sleep.We are delighted that you appreciated the quality of the apartments, including the amenities and equipment, as well as the attention of our staff. Our spacious apartments with two bedrooms, three bathrooms and a full kitchen truly provide comfort and convenience for our guests, and we are glad that you were able to appreciate it.We are hoping to welcome you back in the future. Best wishes,Christopher NgugiGuest Relations.
jamc_2001
Studio
Check-in Jul 2024
Business travelers
81 ulasan
10.0/10
Outstanding
Diposting pada 12 Okt 2024
The room is quite big, and there is a small-tailed lamb hotpot barbecue nearby.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you were satisfied with the spacious rooms and convenient location of Barceló Residences Dubai Marina. Our apartments are just a few minutes' walk from the beautiful beaches, perfect for those looking to explore Dubai.We look forward to welcoming you back on a future occasion.Best wishes,Christopher NgugiGuest Relations.