Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
We had no choice where to stay as we were part of a package from Great Railway Journeys. The hotel has obviously undergone some fantastic modernisation. We were delighted with our sea view room which had had a recent refit. A super large 'glass en suite' which was like something out of a fashion brochure. A lovely large sea view room. The bed was very comfortable and there was lots of hanging space. It was beautifully clean and well presented. Well done, Room Service! They'd thought of everything to ensure our comfortable stay, there was even a shoe horn! The restaurant was first class. Very competent smiling food service staff who demonstrated good customer care skills and excellent food service skills that I thought had been long gone. Well done, Rob and his team! Breakfast was always very good freshly cooked every morning. The dinner menu showed a creative culinary team in the kitchen. Tasty and delicious dishes well presented and always on hot plates. This hotel was a pure delight…..well exceeding my expectations. Thank you, Claremont!
Terjemahkan
Tanggapan dari Properti: Dear Gerald, Thank you for your review of the Claremont. We very much appreciate your kind words regarding the quality of the rooms, food, service and staff. I will pass on your thanks to the whole team and to Rob in particular who will be delighted to read your comments. Your feedback is much appreciated by us all and we hope to see you again very soon! Kind Regards, Claremont Hotel
Sheila C
Menginap di Sep 2024
Pasangan
5.0/5
Fantastis
Diposting pada 18 Sep 2024
This is a lovely hotel with really friendly and helpful staff. We were part of a group, but were treated as individuals throughout our stay. We had an issue with our room which was resolved by Michelle very efficiently. The food was excellent, with a choice for each course, and lovely waiting staff, especially Karen. Its situation is perfect for the town, the bus and the ferry, and a short walk to the electric railway or steam railway to Port Erin. If you can, get a front (sea) facing room, as there is no view in the back rooms.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest Thank you so much for your fabulous review! We work hard to ensure that what sets the Claremont apart from others is the level of customer service and attention to detail. As such, our entire team will be delighted to read your lovely comments. Many thanks once again and we do hope to see you upon your next visit to the Isle of Man!. Kind Regards, Claremont Hotel
Gavin W
Menginap di Sep 2024
Bisnis
4.0/5
Luar Biasa
Diposting pada 16 Sep 2024
Have stayed here a number of times over the years, most recently in August. (May24-Room #201 which an excellent sea facing) (Aug24-Room #206 which also great sea facing - though #201 is better) (Aug24-Room #105 small double facing inner atrium at back which has frosted window and no view). The hotel has a great location on the promenade in Douglas. There are no aircons so the rooms can get hot in summer. Hotel does provide a fan. The rooms are comfortable and the bathrooms clean, with toiletries provided. The breakfasts are included and the offering is great, with a selection of freshly cooked to order. Always get great attention from Michelle in the restaurant/lounge.
Terjemahkan
Tanggapan dari Properti: Dear Gavin, Thank you for your review. Your kind words will be shared with our staff, in particular those whom you mention by name and I know they will be delighted to receive such lovely praise and recognition. Many thanks again and we hope to see you at the Claremont upon your next visit!. Kind Regards
ljward222020
Menginap di Sep 2024
Pasangan
4.0/5
Luar Biasa
Diposting pada 9 Sep 2024
Excellent meals with good menu choice, ideal location and staff very helpful. Spotlessly clean and nice lounge. Rooms very comfortable but had to pay extra for front room with view. Well worth it. Apparently some rooms have no windows or blocked out.
Terjemahkan
Tanggapan dari Properti: Dear valued guest, Thank you so much for your kind review, we are delighted to hear that you had such a great time at the Claremont. We do indeed have a variety of room types to suit personal requirements. All of our room types do have windows however, all have safety restrictors in place and those at the back of the hotel are with frosted glass. We hope to see you again very soon!. Kind regards
Feligus
Menginap di Sep 2024
Bisnis
4.0/5
Luar Biasa
Diposting pada 8 Sep 2024
The hotel feels slightly dated, but it has a great location on the Douglas promenade. My room was at the back of the hotel, there is no aircon so the room was warm, but a fan is provided. The room was comfortable and the bathroom was clean, with toiletries provided. The breakfast was great, freshly cooked to order. A special shout out to Matthew, one of the servers, who has a great sense of humour.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Many thanks for taking the time to leave your feedback. Your comments regarding the hotel being slightly dated have been noted and we can assure you that we are continuously working to retain our highest standard throughout the building. We are delighted to hear that you found your stay comfortable and enjoyed our breakfast, your kind words have been passed onto Matthew who is very grateful. We hope to see you again very soon! Kind regards,
Derrick L
Menginap di Agt 2024
Bisnis
4.0/5
Luar Biasa
Diposting pada 25 Agt 2024
I'd say overall a good hotel. Placed perfectly on the promenade for an early morning walk. Reception is clean and modern and the lounge area a great place to relax. The food, both Breakfast and evening meal were top class. Great, attentive service to boot. The room itself was decent. Two slightly negative observations. Throughout my 2 days there was a damp, musty smell emanating from the bathroom. Windows open during the day dealt with it. On the second day at 5.45 am there was an almighty bang and loud rattling banging which sounded like a boiler or pipes. I was at the back of the hotel which is also a little noisy. I will be back in September and will stay again however I will ask for a front facing room.
Terjemahkan
Tanggapan dari Properti: Dear valued guest. Thank you for taking the time to leave your review. I would firstly like to apologise for any unintentional noise disruption; we strive to ensure that every guest is as comfortable as possible by rectifying any such as they arise so thank you for making us aware. We are delighted to hear that you found our reception/lounge area clean, modern and relaxing, we have also passed on your kind comments regarding breakfast and the service in the restaurant to the team in Coast. We do indeed offer a variety of room types to suit personal preference, and our reception team are always happy to assist with the booking process. We hope you found your September stay more enjoyable and hope to welcome you back again soon! Kind Regards
Tamu
Menginap di Agt 2024
Lainnya
4.0/5
Luar Biasa
Diposting pada 15 Agt 2024
One night stay for business and we booked a "Business suite". It wasn't a suite - it was a room. There were two (pretty small) chairs and a desk. No lounging space. The shower room was immaculate but also pretty small - long and thin - but it did have a window. And the shower itself was good. The lit, magnifying mirror on the wall had hinges so loose that it would only point at the ceiling unless being held - so only one hand available for makeup - and it was mounted so high, and so far back that it was little use to me (at 5'7") but perfectly placed for my 6'4" husband! At the back of the building and all the windows were obscured glass so no view at all. The bed was a five foot double and very comfortable; we slept very well until just after 5am when there was a huge clattering in the alley outside. A good sized fan was thoughtfully positioned in front of one window, giving a nice, cool breeze across the bed on what was a hot, humid night. The bedside lights protrude from the wall right at pillow level and reaching the bedside table was a bit of a mission since they are dinnerplate sized and deep. But the bedside table had a very neat power supply arrangement with two 3-pin plugs and two USB points on the side, so plenty of charging capacity for tech. A hairdryer was provided but I couldn't find anywhere to sit and dry my hair with a mirror - iPad to the rescue; what did we do before Apple? There was a good full-length mirror inside one of the wardrobe doors, positioned so that you could stand far enough back to get a good viewing before setting forth. All-in-all it was good but not great. As everyone has said, the breakfast was very, very good.
Terjemahkan
Tamu
Menginap di Agt 2024
Lainnya
4.0/5
Luar Biasa
Diposting pada 12 Agt 2024
We stayed here for five nights with a Great Rail Journeys group trip to the Isle of Man. We upgraded to a Business Club Promenade room in our initial booking. Our room was spacious and the main room area was well laid out with a nice seating area in the bay window overlooking the promenade and sea. There was good storage plus a kettle, nespresso machine, fridge and a selection of hot drinks, still and sparkling water (in glass bottles) and biscuits, which were replenished daily. The fridge wasn’t working to start with but we reported it and it was sorted out. Dressing gowns and slippers were provided. There was a safe, iron and ironing board. The lighting was very good! The bed was ok once you got used to the thick memory foam only mattress and soft pillows - we found a spare pillow in the wardrobe which helped my husband. Being memory foam, the mattress was quite warm to sleep on. The bathroom was enormous with a separate bath, large walk-in shower (which was very good indeed) and twin sinks. It did look a bit tired, especially compared with the main part of the room. Two bathroom niggles : the single non-heated towel rail was too small for the towels so you had no choice but to put them over the bath to dry, which then meant they inevitably got changed - not good. Also the provided toiletries were in tiny single use plastic bottles which really isn’t acceptable now. Two room niggles: the room was very hot and stuffy most of the time we were there, so we had to have the windows open and fan on all night. The windows opened too little to have much cooling effect because the top parts didn’t open and the bottoms were of course on limiters. The windows being open meant that the room was very noisy, as the promenade road seems to be one of the main roads in Douglas. But even on the last night, with windows shut due to a storm, it turned out still to be noisy. Our holiday was half board so we ate breakfast and dinner at the hotel every day. Breakfasts were very good with a decent range of options, cold as a buffet and hot plus hot drinks as waited service. Apparently the scrambled eggs were not good at all, but the poached were nice and the smashed avocado on toast with egg was excellent! Dinners were good and well varied over our five day trip, but they weren’t exceptional. The hotel is only a very short walk from the sea terminal, bus station and main shopping street. There is a bus stop about a minute’s walk away which takes you to the Manx Electric Railway station in a few minutes; the steam railway station is about 10 minutes’ walk away. Would I stay here again? Yes, but I would ask for a room at the back!
Terjemahkan
Tamu
Menginap di Agt 2024
Bepergian dengan teman
5.0/5
Fantastis
Diposting pada 11 Agt 2024
Great location Excellent food and service John on reception was very welcoming and informative We had a business class room which was very comfortable, contemporary and gorgeous shower room. Cleaners very good too Will definately stay here again when we visit the island
Terjemahkan
Tamu
Menginap di Agt 2024
Lainnya
5.0/5
Fantastis
Diposting pada 7 Agt 2024
This hotel is 4 star and in on the sea within a few hundred yards of the ferry terminal. The property is all that one could want with plenty of sitting areas and a bar. The furnishing and equipment are superb as is the decoration. We went as part of an organised group and to that we are - in some ways - outside our control. The staff were - without exception - wonderful. Our room was a double but was a bit cramped. There were two chairs but one had to be precisely positioned so as to be able to get into the wardrobe! Coffee and tea provided with a kettle and topped up each day. It was hot weather and a fan was available; we slept under bath towels! Sleeping under duvet would have been impossible. The curtains did not really keep the light out; the seagulls like the area and call all night. Breakfast was fine with part buffet and freshly cooked to order and served by the staff. As said we were part of a group and the evening dining was from a limited menu. All the other members of the group thought the food - both variety and quality - was good. We are vegetarians and may be thought of as a nuisance to caterers. When the others had "thing and two vegetables" we were given a large bowl of pasta with sauce or risotto.
Terjemahkan
Tamu
Menginap di Jul 2024
Keluarga
4.0/5
Luar Biasa
Diposting pada 22 Jul 2024
The hotel is walking distance to the ferry. Classic double rooms are quite small, but nice (upgrade if you can), and they were really well cleaned every day. Staff were really friendly and very helpful (Michelle and Rob especially). Great choice for Breakfast generally. Cooked breakfast choice was really good too, but slow to arrive and bacon not crispy in the slightest! Meals in the evening were okay, great choice each evening but meat not good quality/well cooked. We had requested two rooms next to each other as I was travelling with elderly relative. We had to pay extra £460 for rooms (single supplement with Great Rail Journeys), but despite requesting this when we booked and emailing the hotel several times in advance, this request was ignored (rooms were on same corridor..). We were offered new rooms by the lifts the next day, but declined as who wants a room opposite/next to the lift. Overall hotel was lovely and recommended.