I have stayed here several times. However, There was a long like at check-in and only ONE person working the desk. A large hotel on a Friday evening with ONE desk worker??? There were 12 cubicles for desk workers. all empty but one.
I have never ordered room service in previous stays here
But I did this time . A HUGE mistake. Call down, they said it would be up in 20 min. After an 90 min, I called down to cancel as it was getting late. They said they will take the charge off my card and cancel. They did not. As the charge was from one of the cafe's within the hotel, it was separate from the Hotel bill. I went to bed and over two hours after my original order, they came knocking at 1AM. It was like a 'takeout guy" and I tole him I cancelled it over an hour ago, he said there will be no charge. But there was. Horrible experience!!!
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