MARTIN
12 September 2023
The hotel is located in a good area and not far away from the Houston Premium Outlets which was our primary reason for staying here. When we went to check in, we had to do so through a window as the reception area was under rennovation. It was around 104 degrees outside so this wasn't very pleasant and it seemed to take an age for our group to check in to our 3 rooms. We were already tired from our 5 hour drive from New Orleans so this was a little frustrating. Once in our rooms, we discovered a sticky substance on the bench (looked like a drink) and one of our other party had crumbs on their floor. Later that evening, when getting into bed we noted the bed sheets had stained blood on them. As it was 11.45pm at night we didn't call anyone at reception and slept on top of the bed. We mentioned this upon check-out the following morning and were told we should have called. In my opinion, the cleaner would have easily seen this when making the bed but has chosen not to do anything about it. The rooms are modern inside so this would be a great option if the cleaning is improved.
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