Ulasan AC Hotel Vicenza

The property itself is fine overall with an OK location if you have wheels. Staff are excellent and sleep is good. The in-room coffee (Deluxe rooms only I believe) does great coffee but the machine is too large for the space and too high to see how to operate it without having to lift the whole thing out ... a very awkward system (Caffitaly) in spite of good coffee. The biggest issue was how their internet system was down for my 2 days which started 2 days earlier on a Friday. Apparently their head office in Spain gave up on Friday to fix this problem, leaving management and guests with a disaster with no internet access for the whole weekend plus the following Monday. How sad that AC Hotels has no regard for their guests to ensure that internet is working ... totally unacceptable approach to this significant problem which almost all guests rely on having as part of their stay ... to allow this to take some 4 days to fix is absurd and looks very bad on AC hotel chain ... tsk, tsk. Breakfast is pretty good but on the expensive side for what it is ... but reasonable with Marriott food credit for status customers. Parking lot and entrance is totally weird like a demolition lot ... needs to be fixed up.