Owner reamed out a customer while I was waiting to check out, for cancelling his stay for the next night even though they offer a full refund on cancellations before 4pm, This was 6 am, long before 4pm where he would have plenty of time to re-rent the room. Plus every room in the city was booked full, so there was no worry about renting the room again. He lost two future customers that day.
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