Grand Teguise Playa

there are some real positives with this Hotel but unfortunately some negatives which i would not expect at this price range. The Hotel is perfectly located meters away from the water, with excellent views and ideal for all day sun. First impressions were very positive, the staff at reception are first rate as indeed were most of the staff throughout, one exception being a member of Bar staff who was quite curt in the way he reluctantly offered service unlike everyone else in the main bar who were friendly and courteous. We stayed in an El Club room on the first floor, pretty much what i expected for a top tier room, beautiful with two balconies one with sun beds and ideal for sunbathing, a reasonable mini bar excellent cleaning staff always efficient, ideal views, a bowl of fruit and a gift on arrival and the fruit was there throughout. Unfortunately that is where the value of El Club ends, The additional benefits are access to a roped off day bed area, first come first served however we never bothered, the location makes those using them somewhat of a display item right en-route for people leaving the rear of the Hotel to go for a swim nor were they particularly well laid out for the sun. The next Benefit if you could call it that was access to an “exclusive” area, reminiscent of a holding area located right out of the way of the main action within the extensive central area, surrounded by opaque glass which if meant to create both mystery and privacy merely serves to isolate those inside, you are told in the promotional material that in this exclusive area you have snacks and drinks a large part of the day. If this is someone’s idea of a joke then fair enough, we had days when either the spirits were not put out or the food which seemed to be the remnants of the cold meats and cheese from breakfast were all that was there all day, gradually fizzling down to one slice of ham and some very sad looking cheese sticks, very poor for how it is portrayed se photos, it gets worse after 6pm potato chips form the main offering however they are on a large platter with a set of serving tongues used for cold meats to help you put them into a bowl, save to say people resorted to using their fingers. For everyone who does not pay for exclusivity and of course for those who did you have a typical and decent offering of snacks by the pool at both the bar and near the restaurant, pool bar staff very nice people. Speaking of the main restaurant, apart from the staff, soup and breakfast what a disappointment. Never opened on time, items missing like the soup one night, on another occasion no labels telling you what things were and they were needed other times labels on wrong items, for some unknown reason the sweet selection diminished dramatically on the second week. I would say it is still worth a visit for the location, staff and weather this time of year but i would seriously look at your board basis, there are plenty of places close by to eat, we won’

My wife and I had an excellent 8 day January stay. The hotel is well-designed and immaculate, with all bedrooms having a sea view. The food is varied and of excellent quality. The receptionist was frosty, but otherwise the staff were very friendly. In both the restaurant and bar, there were staff who made a point of engaging and, despite the number of customers remembering drink preferences from previous days. One of the two swimming pools is heated and really comfortable to be in. Step across the promenade, and you can swim in the sea in a safe spot with lifeguards. We used the public bus to visit Teguise Market on the Sunday. It is cheap, but not for the faint hearted. Bus availability does not quite fit the timetable and with no clear starting point for queuing up at the bus stops, getting on a bus when it arrives can be exciting!

This is our 6th time at this hotel and I wouldn’t go anywhere else. We are sad to be going home tomorrow. Pros Food so much better. I can’t see how anyone can say they can’t find anything to eat. The choice is amazing and puddings to die for. Beds are so comfy and big. Staff are wonderful. Always cheerful. Always cleaning. Everywhere is kept spotless. Rooms are lovely and always cleaned daily. The hotel feels safe and always security around. Could always find a sunbed. Entertainment has improved a lot so much better than previous years. Cons We only had one problem whilst we’ve been here. 3 days before we are due to leave we we were told (not asked) that we had to move rooms as some work was being done. So we had to pack up all our suitcases etc and leave them on reception. We later received a call to tell us our new room was ready and to collect our cases. The new room was the same as before just further up. This in itself doesn’t seem much to some people. But I am disabled. And my husband is recovering from mouth cancer and we’ve had a really stressful 18 months. As “compensation” we received a plate of cheese and biscuits and 4 small cakes from the buffet that we could have got at teatime. I’m not happy with this at all. It just added to our stress levels and spoilt the last few days of our holiday. But overall it won’t stop us coming back. Hopefully next year. One more improvement. I am allergic to nuts and I didn’t see anywhere on the buffet that said if the food contains nuts. Especially the puddings. Maybe a red label around the item name would be helpful when we are choosing.

We visited over Christmas for 7 nights in a superior room on the 4th floor, excellent sea and pool views. Room was cleaned and towels changed every day apart from our penultimate day when it was forgotten by house keeping, we informed reception and they changed the towels. In my opinion opinion the food was very good but don’t expect solely British dishes, it’s international cuisine. Breakfast was good, plenty of choices and the omelettes are really nice. Lunch was nice, especially the kebabs outside. Dinner was hit and miss, some great food occasionally like the meatballs and the goulash soup but only saw them both once. Our best meal was the specialty restaurant which was gourmet cuisine and waiter served, Drinks are pretty average to be honest, I was bored with them after a week, beer is Amstel and I’m not a fan, white wine is just about drinkable and the cocktails are limited on the all inclusive. Don’t worry about sunbed wars we never experienced any of them, it was easy to find a couple at anytime. Although the beds near the pool bar do get reserved. Heated pool was a nice touch. We like playing ping pong and had the table to ourselves all holiday. We played the mini golf once and its ok for free. As many have said it’s the location and staff that make it, I will add the guests also played a big part, we met loads of friendly people who were definitely made Christmas Day a great day. To summarise I would highly recommend the hotel to mature couples and we would probably return but not on an all inclusive basis as there is so many good restaurants in Costa Teguise.

First Christmas holiday. Has the wow factor as walk in. Very relaxing atmosphere. Great location, really clean hotel. Great hardworking staff. Room fine great view, comfy bed, maid did great job. Booked superior room requested quiet area which it was. Had 2 wonderful meals in a la carte. Christmas eve buffet was lovely. On the whole food was good limited choices compared to some hotels but could always find something nice. Entertainment mostly good, main problem because of layout difficult to always see . Drinks fine. Downsides Cost of safe, usually free in 4 star Hot food in snack bar. After a day at main beach thought have a snack. Chef got out cheap frozen sausage and burgers and put on grill. I would never have these at home. He did not use a prong to test they were cooked, so didn't risk either, just had fries.. Sure these 2 things could be looked at to make an even more perfect holiday. Nothing to do with hotel but could management put pressure on council to do something about the toilets on the beach as the smell was awful as walked past, not pleasant if you needed to use.

We arrived for a 7 night break to celebrate New Year's Eve and our 19th wedding anniversary. On arrival, we checked in and was given information about room and meals/ facilities. We went to book our meal for the Gala night. The Gala Night included a set meal brought to your table. This consisted mainly of fish dishes. I don't like fish at all, so I was disappointed from the start as we stayed in hotels in the past with amazing buffets There were 2 time slots, 18.30 and 21.30 although given no option for 18.30 as all slots were taken At 21.50, we were still waiting to go into the restaurant with a massive queue of people getting frustrated. l asked the reception if I could speak to a manager and was informed that no one is available. I find this extremely poor service. The food was brought to the tables 1 plate after another. I asked our waiter, who was extremely good, if I could have some chips as all the food that came to the table I couldn't eat. Sam, the waiter did look after us with drinks and chips also, let me have 2 portions off the steak as I couldn't eat anything else except rolls and the vegetable soup. The food situation wasn't great for the rest of the week. On to the positives, the hotel is sitting right on the beach with a stunning view, and the room was clean as well as the bars and public seating areas. The bar seating was revolving around the bar, which was really good. The staff were friendly and the entertainment was also good the fireworks New Years Eve where great. I think the hotel is let down with the quality and variance of food available along with the temperature of the food. We wouldn't in a hurry as we have had better food in other hotel's this is a real shame tbh