H10 Costa Adeje Palace

Hotel looks fantastic from outside and would be really good except for a few things we experienced. Firstly the rooms look tired and outdated because they are. Photos attached prove that. Food is like warm and not very good at all. In fact really boring same every day. To show how bad food is check out the restaurant across the road. Each night it fills with residents of the hotel who realise how bad food is. Staff can be rude and lack language skills. Pool areas are nice and well kept clean as are main bars etc. Mini bar is never refilled and cleaners don’t change sheets just reuse them. In fact cleaners are getting away with ****** the quality of their work in room was very poor we were in room 311. Our view from room was an active building site so beware. Noise all day and staff got annoyed at us querying it. The question is do I recommend staying here? No there are better hotels in same area. Overall this hotel needs better managers to control some staff who are lazy and getting away with poor service. Now let’s move onto the free shuttle service. Please strap in the older grey beard driver was unsafe and should not be driving people, we were terrified. Please note they charge 3 euros per day for a safe which should be free and a deposit of 20 euros each for a towel that would cost less than 5 euros. My wife had a massage and was uncomfortable with the male person who was the only one Available for massage. She was meant to have a relaxing time when in reality she came out feeling uncomfortable. Finally myself and my wife were dizzy when we lay down which made me suspect maybe carbon monoxide leak?

Hotel is clean, room cleaning staff were excellent and checked-in/out was fast and efficient. We were bed and breakfast and tended to down for breakfast late to miss the hoards of people between 7-9am. One of the biggest disappointments were the hotel restaurants. The a’la’ carte restaurant was a big let down in terms of food quality. I had filet steak which was tougher than old boots! Chef apologized but still it was very poor. The teppenyaki restaurant was over priced for what you ate and entertainment value from the chef was nothing but poor. You are better off going across the road to the Ichiban which is a real Teppenyaki restaurant and 10x better wrt to the food and entertainment value. As many people have mentioned, you need to pay on-top for all incidentals such as a kettle for the room, a room safe, pool towels, pool tables, and ATM withdrawals. However, the cashless wrist band is very practical for paying at the bars and gaining room access. At the pool we still found many sunbeds with towels placed on them but no show from the individuals responsible. Very annoying to be honest. All pools were well maintained and clean. Outside the hotel and literally across the road you have the Jade Stone and Gengis Khan restaurants. Both are top class and good value for money. To summarize, the H10 is a good hotel for bed and breakfast. I would not pay more for full board nor the Privilege package.

Overall the hotel was very clean, with very helpful staff and some great entertainment. The reason my review is average is because it advertises 5 pools but it is actually 1 large one split in 2, a children’s one which was tiny and around 10cm deep so not good for children that want to play and swim, an adults one and the indoor one in the gym. I am 5’2 and could only touch the floor in the adult one, so it’s not great for families with young children. The all inclusive in the restaurant had different options everyday, but the pool snack bar was the best!!! But you don’t get told you can order from there throughout the day we found this out ourselves a few days in and we used this for lunch instead of the restaurant. The actual restaurant was limited for fussy eaters but very good if you like fish/seafood. Couldn’t complain about breakfast though there were plenty of options. You get to eat at one of the onsite restaurants, the teppanyaki style was no good to us as only fish/seafood options. We ate at the Mediterranean it was lovely, but there were some chef specials on the menu that you had to order 24hrs before which nobody informed us of that was a shame. The restaurant didn’t have its own toilets you were told to use the ones round the pool so it didn’t really feel like a special dining experience. The alcohol options on the all inclusive were very good to be honest, real Malibu was a bonus! But they will not make any cocktails that are not on the menu even if it includes the alcohol that is included on all inclusive. The location of the hotel isn’t great if you like to get out and walk, it is around 30/40minute walk from any bars/restaurants. The gym was standard, limited equipment but enough to make do with what is there. The indoor pool was a bonus on cloudy days. We booked all activities/excursions/golf on our own as through the hotel was more expensive. The evening entertainment was really good, we had some great nights in the hotel. Although it wasn’t advertised very well and the kids disco was at 8.30pm which is quite late… I would probably try another H10 hotel in the future if the location was convenient.