Hotel dekat Pettah, Colombo

The Western breakfast was great. I could eat it every day. The room was clean, but there was a problem with the door lock design. After entering the room, I had to use a mobile phone to light and light to lock the door! Very inconvenient! The room was very noisy on the street the first night, it was much better to change into it later!

Location was good, in the heart of the city. Rooms are average and hotel did not provide shower cap, soap and shampoo. Else everything was ok. Recommend only for short stay. The only thing i like about hotel was friendly staff and plenty of food restaurants nearby area. Else everything was average.

Hotel is in nice location, close to Pettah market and Fort Railway station. The room was large and everything was clean and tidy. As with all the places I've stayed in Sri Lanka, the place feels very tired, and in need of maintenance and renovation. Would recommend for a 1-2 nights stay for exploring the city.

Convenient location near Fort station and a few mins walk to a good selection of tourist restaurants, cafes and bars near the World Trade Centre. Probably one of the best locations in Colombo for tourists using the train. Clean and spacious room. Comfortable bed and good shower with hot water. My room also had decent air conditioning. Friendly, helpful staff. Easy check in. Good price. I will happily stay here again next time I am in Colombo.

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

This upper-end hostel provides a good environment to meet fellow travellers. The staff were very friendly and offered me baggage storage for a few days free of charge. The bedding and bathroom are clean, with free drinks provided at the lobby. The hostel is also centrally located in Fort, with souvenir shops and the Dutch Hospital being a stone's throw away. Airport pickup provided by the hostel is slightly pricey so I would recommend visitors to use Uber/Pickme instead.

Location of this hotel was excellent but unfortunately service lets it down. At the breakfast buffet the first day was excellent after that it was a steady decline. We had to ask for a cup of coffee numerous times from different waiters before getting one minus sugar, saucers & teaspoons. One morning one of the managers in yellow tie picked up our plates unfortunately I hadn’t finished & had to grab my good before the plate was taken. With room service one time we had no hand towels that was no big deal the next day they cleaned the room & left no towels they told us they would be back in 5 mins with towels one & a half hours later we had to ring reception to be told they would send someone up straight away, over 2 hours later we finally received our towels. In the cafe we sat at a table had to ask for menus waited over an hour & a half but no one took our order! Not to mention our room bell rang at 11:10pm & someone trying to open our door when we shouted out they said they were bringing us water!

This is the worst Shangri-La I have ever stayed in. The various room types are confusing. It is very unfriendly to guests who want to extend their stay. You cannot check in directly at the front desk. You must book online. Even if you book the same room type and price online, you will be forced to cancel and pay the cancellation fee before you can check in.

The room's condition did not meet the expected standards. The walls were in poor condition, and the shower door did not close properly, requiring me to hold it shut while showering. Additionally, the duvet cover was torn. As a five-star establishment, we anticipate a higher level of quality and were disappointed with the current state of the room.

Highly recommend staying at Granbell hotel. The hotel has good location, about 45 minutes from the airport. Beautiful view to the coastline. You can get coffee on the first floor while sitting on the terrace and watching sunset and train going along the seashore. All give you unique experience. You can find a lot of good options for breakfast. And staff can speak English. Especially thanks to Shamerra for his help and guidance.