Chongqing Tianlai Yunyun High-altitude River View Hotel (Jiefangbei Raffles City Branch) Reviews

Response from Property: 感謝您的 “夢中情房” 認證！🥳 雙床套房的 “所見即所得”、來福士對面的 “地標級視野”、投影儀 + 免費洗衣房的 “旅居黑科技”，還有前台的 “熱情永不打烊”—— 您精準戳中了我們的 “用心雷達”！✨聽説您迷上了夜景，下次直接給您留間高樓層套房 —— 推開窗就是洪崖洞的鎏金夜景與兩江遊船的光影軌跡，投影儀投上一部山城紀錄片，足不出户就能解鎖 “立體魔幻重慶”～🌉🎬 清潔阿姨的 “反光級打掃” 已加入循環模式，洗衣房的烘乾機也隨時待命（悄悄説：連洗衣液都是淡淡 ucalyptus 香～）～您的 “強烈推薦” 是我們的年度 KPI 高光！前台已備好 “解放碑小吃地圖”（巷子裏的冰粉涼蝦是本地人私藏！）和 “洪崖洞錯峯打卡攻略”，下次來直接報暗號 “還要住套房”，解鎖延遲退房 + 觀景台 VIP 視角～重慶的煙火氣與江風，永遠為您留一盞燈～🏨❤️ 等你們 “回家” 呀！

Response from Property: Dear guest, we are very sorry that the stay experience did not meet your expectations. In particular, the wallpaper in the room was moldy and the odor was caused by humidity. We feel guilty and remorseful. The spacious design of the room and the view overlooking Raffles City that you mentioned should have been a plus point for your stay, but the experience was greatly reduced due to maintenance omissions. This is a serious dereliction of duty on our part. We have immediately arranged for the engineering and housekeeping teams to conduct a comprehensive investigation and rectification to prevent similar situations from happening again. We fully understand your decision to cancel the second night's stay and express our sincerest apologies for the inconvenience caused to your trip. Your feedback is like a mirror, allowing us to clearly see the loopholes in our service. We will take this as an important warning and make thorough improvements from hardware maintenance to process optimization. We apologize to you again. If you are willing to give us another chance to make up for it, we will definitely welcome you with more rigorous services and complete facilities, and look forward to the opportunity to win your trust again.

Response from Property: 感謝您如此細緻的入住反饋呀～✨首先必須為您精準 “解鎖” 酒店亮點點贊！這棟建築裏藏着多家酒店卻能做到佈局井然，閣樓客房的寬敞空間 + 雙浴室設計，確實是我們想為客人打造的 “旅居彩蛋” 呢～但非常抱歉，關於窗户和設施清潔度的問題，我們已第一時間同步保潔團隊覆盤改進，定會用更細緻的標準守護您的入住體驗～健身房的 “包場級” 寬敞感和洗衣設施的實用度被您發現，簡直是 “懂行玩家” 呀！不過洗衣便利性的不足我們也記在小本本上啦，正計劃優化動線設計呢～最感動的是您對工作人員的包容，雖然英語溝通有小障礙，但他們總把 “用行動説歡迎” 刻在 DNA 裏，下次來説不定能收到他們偷偷準備的英語短句小抄哦～關於早餐的反饋我們特別重視！目前正和餐品團隊研發新菜單，爭取用更多元的口味和選擇讓您下次早餐吃得像 “開盲盒” 一樣驚喜～您願意花時間寫下這麼全面的評價，本身就是對我們最珍貴的 “改進指南” 呀～如果未來還有機會相遇，一定要提前告訴我們，讓我們用更整潔的設施、更貼心的細節，把這次的小遺憾都變成下次的 “哇塞時刻”～😉

Response from Property: Dear guest, thank you very much for sharing this warm family stay experience! We are very pleased to know that the spacious room and comfortable bed can meet the rest needs of the whole family, so that you and your children can sleep peacefully! The hotel is close to the subway, and the surrounding wholesale stores can also satisfy your shopping fun. It can add convenience and joy to your journey, and we are happy too! The concierge can answer your questions and provide help in time, which is what they have always pursued. Your affirmation will inspire them! It is also our honor to make the beautiful scenery outside the window a beautiful memory of your journey. We look forward to escorting you and your family's journey in the future, and welcome you again to feel the warmth of home!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and staying for 4 nights. Your long-term support and high evaluation are invaluable to us. We are very pleased to know that you had a great time in the hotel. The staff always maintains a friendly and helpful attitude and is committed to providing thoughtful service to every guest. Your recognition is the greatest encouragement to them. The spacious and clean room is our unremitting pursuit of quality, and we hope to create home-like comfort and warmth for you. Looking forward to your booking of our hotel again, we will bring you the same wonderful experience as always with better service. I wish you a happy life and all the best!

Response from Property: Dear guest,Thank you so much for your wonderful review! We're delighted to hear that you found our place nice to stay.Our hotel indeed attaches great importance to providing spacious and clean rooms for our guests. It's our pleasure that you were satisfied with the size and cleanliness of the room.The convenient location near the MRT station is one of our highlights as well. It allows our guests to travel around the city with ease, whether it's for sightseeing, shopping or business trips.We'll continue to maintain and improve our facilities and services to ensure that every guest has an equally pleasant stay. We look forward to welcoming you back again in the future.Once again, thank you for your kind words!

Response from Property: 尊敬的客人：您好！由衷地感謝您選擇我們酒店，並給予如此坦誠的反饋，您的意見對我們來説無比珍貴。看到服務人員為您升級房間，讓您的體驗有所改善，我們稍感欣慰，這也是我們一直努力踐行 “客户至上” 理念的體現，希望儘可能彌補給您帶來的不便。但與此同時，讀到您遭遇的熱水和排水問題，我們滿心自責與愧疚。對於水加熱慢且難調温的狀況，我們的工程團隊已經着手徹查熱水供應系統，全面檢修加熱設備、温控裝置，讓每位客人都能享受舒適的沐浴時光。浴室排水管堵塞一事，同樣引起了我們的高度重視，保潔與維修人員已通力協作，對排水管道進行深度清理與疏通，並建立定期檢查機制，保證類似問題不再發生。您提出的入住前應仔細檢查房間的建議一針見血，我們已經優化客房檢查流程，增加檢查項目與複查環節，確保每一間交付給客人的房間都完美無缺。再次感謝您的理解與支持，期待您再次入住，見證我們的改進成果，收穫一場順心滿意的住宿體驗。祝您旅途愉快，生活美滿！

Response from Property: 尊敬的客人：您好！衷心感謝您選擇入住我們酒店並給予如此真摯的推薦！得知您在重慶中心的旅居體驗十分愉快，我們倍感榮幸與欣喜。酒店地處重慶市中心，正是希望以得天獨厚的地理位置為您的旅程賦能 —— 無論是步行探索解放碑的繁華、洪崖洞的夜色，還是便捷搭乘軌道交通前往城市各大地標，這裏都能成為您高效出行的理想起點。我們深知，旅途中的便利與舒適同等重要，因此在細節上也始終追求極致：從精心設計的客房空間到貼心周到的服務，每一處都致力於為您打造賓至如歸的旅居體驗。您的推薦是對我們最大的認可，也是我們堅守品質的動力源泉。未來，我們將繼續以市中心的便捷為基石，以更優質的服務和更完善的設施迎接每一位客人，努力讓這裏成為更多人 “來了就不想走” 的温馨港灣。期待在不久的將來，能再次為您開啟一段美好的重慶之旅！祝您生活順遂，每一天都充滿陽光與歡笑！

Response from Property: 親愛的客人：您好！看到您留下這段滿是認可與滿意的評價，酒店全體員工都沉浸在巨大的喜悦之中，彷彿被春日暖陽照耀，暖徹心扉。衷心地感謝您與我們共度這精彩的 5 天，以及給予的全方位讚譽！酒店選址時，便精心考量，力求佔據這絕佳之地，如今能為您的出行、遊玩、購物等諸多活動提供極大便利，讓您輕鬆暢享城市魅力，我們深感欣慰。客房團隊每日如工匠般精心雕琢每一間房，從一塵不染的清潔標準，到舒適宜人的軟裝搭配，致力於打造乾淨舒適的居住空間，衹為讓您在疲憊旅途中尋得温馨港灣，安心休憩。而我們的員工，一直將專業與友善作為服務準則。無論您是諮詢旅遊攻略、提出個性化需求，還是遇到突發狀況，他們都會以專業素養迅速響應，用友善笑容給予關懷，讓您賓至如歸。您 “很享受” 的這份反饋，是對我們最大的褒獎，給予我們無盡的動力。我們定會倍加珍惜這份信任，持續提升服務品質，不斷優化各個細節，精心籌備更多驚喜。期待您再次光臨，續寫美好住宿篇章！願您生活常伴美好，志剛旅途盡是精彩！

Response from Property: 親愛的客人：您好！得知您在我們酒店度過了一段愉快的時光，全體員工都沉浸在喜悦之中，滿心感激您給予的這份肯定。員工們始終秉持着熱情友好、禮貌待人的服務理念，將每一位客人的需求放在首位，能得到您 “有禮貌，樂於助人” 的稱讚，這是對他們辛勤付出的最好回報，也激勵着大家在今後的工作中繼續保持，為更多客人送去温暖與關懷。酒店得天獨厚的地理位置與精心設計的房間佈局，讓您透過窗户便能將最美的風景盡收眼底，無論是晨曦微露時的靜謐，還是華燈初上後的璀璨，都希望能為您的旅途增添一抹別樣的色彩，成為您記憶深處的美好畫面。您的滿意是我們不懈追求的目標，期待您再次光臨，我們定會以更加飽滿的熱情、更加優質的服務迎接您，願您往後的生活常伴美好，旅途盡是精彩！

Response from Property: Dear guest: I am very glad to learn from your message that X has left you such a good impression. I hope you can continue to pay attention to Teana Cloud High River View Hotel in the future, and tell us more about your feelings and experiences in the future. We sincerely look forward to your visit again!

Response from Property: 親愛的客人：您好！感謝您用簡潔的話語給予我們三重温暖的肯定 —— 景色、環境、位置，都是我們用心打磨的 “金招牌”！關於景色：推開窗即是江景畫卷，清晨看薄霧漫過江面，傍晚追落日熔金，夜晚賞萬家燈火璀璨，這份 “天然取景框” 的浪漫，很高興能成為您旅途中的心動時刻～關於環境：乾淨整潔是我們對客房的 “底線要求”，保潔團隊每日都會用 “放大鏡式” 打掃，從床品的熨燙到角落的消毒，衹為讓您赤腳踩在地板上都能感受到安心。偷偷説，我們連香薰都是精選的舒緩木質調，希望您一進門就卸下疲憊～關於位置：藏在城市心臟地帶，步行可達地鐵站、商圈、景點，真正實現 “樓下逛吃，樓上觀景” 的懶人旅行模式。無論是趕早班地鐵還是深夜覓食，這份便利都隨時在線～您的滿意是我們最簡單的快樂！下次來重慶，記得提前和我們説，為您預留視野最佳的房間，讓美景與舒適再次撞個滿懷～ 祝您生活處處有美相伴，常來常安！

Response from Property: Dear guest, hello! Thank you so much for choosing to stay at Teana Cloud River View Hotel! We are happy to bring you the most warm service. You give us the affirmation, we are deeply grateful, your recognition is our motivation and source of continuous progress. We are always committed to adding more comfort and comfort to every guest's journey, and in the future, we will continue to work hard to create even more extraordinary and memorable surprises for you. Thank you again for your choice and love, Teana cloud sincerely look forward to your visit again! As a highly popular high-altitude concept hotel in Chongqing, the hotel is located next to Chaotianmen Raffles Square, overlooking the Crystal corridor, and is within 10-20 minutes' walk from popular scenic spots such as Jiefang Monument and Hongya Cave. The rooms are equipped with a fully transparent landscape soup pool and a large screen projector to bring you a wonderful holiday.

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Tianlai Cloud High Sky River View Hotel! We are very happy to provide you with the warmest service. We are deeply grateful for your affirmation of us. Your recognition is the driving force and source of our continuous progress. We have been committed to adding more comfort and pleasure to every guest's journey. In the future, we will continue to work hard to create more extraordinary and unforgettable surprise experiences for you. Thank you again for your choice and love. Tianlai Cloud sincerely looks forward to your visit again! As a highly popular high-altitude concept hotel in Chongqing, the hotel is located next to Chaotianmen Raffles Square, overlooking the Crystal Corridor. It is within a 10-20 minute walk from popular attractions such as Jiefangbei and Hongyadong. The rooms are equipped with fully transparent landscape hot spring pools and large-screen projectors, looking forward to bringing you a wonderful holiday.