445 Moo 4, T.Mae Hear Chiang Mai Northern, Mae Hia, Chiang Mai Province, 50100, ThailandLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.3/5
Luar Biasa
223 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.2
Fasilitas4.3
Layanan4.4
Kebersihan4.3
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TODD SPEAR
Deluxe Twin Room
Menginap di Sep 2024
Bepergian dengan teman
1 ulasan
4.5/5
Sangat Baik
Diposting pada 19 Okt 2024
The room was spacious , the beds were comfortable and the staff were helpful and accommodating. I had a little accident on the property and the staff showed so much care and generosity by providing dinner complete with wine. I would definitely stay again.
Terjemahkan
Tanggapan dari Properti: Thank you for your feedback and choosing to stay with us. We hope to take care of and serve you again next time.
CY Hoh
Suite Keluarga Deluxe
Menginap di Jul 2024
Keluarga
13 ulasan
4.0/5
Luar Biasa
Diposting pada 29 Agt 2024
Quiet & relaxing resort. But a bit far from the town centre. Overall stay is satisfactory.
Terjemahkan
Tanggapan dari Properti: We would like to thank you for your review. We will make an effort to improve and address the issues to enhance your comfort during your next stay. Tim, Front Office Manager.
Jessie.lyming
Deluxe King Room
Menginap di Okt 2023
Keluarga
9 ulasan
3.0/5
Diposting pada 28 Jan 2024
I was attracted by the swimming pool on the picture of the resort, however it was a little bit disappointing in fact🙈 And the location was a little bit hard to get in too, unless you liked quiet environment for stay🤔 I think the biggest advantage of this resort was the rooms were big enough as you can see😂 But there was ONE thing I was very concerned about: the lock of the door🚪 I forgot to take the picture of it but it was only a normal door lock, no other security lock on it😅 It made me feel unsecured even we lock the door🔐 To sum up, I think I won’t come back again although the breakfast was good🫣
Terjemahkan
6/20
Tanggapan dari Properti: Dear guest,Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and are glad to hear that you found our spacious rooms satisfactory, as well as enjoyed the breakfast during your stay.We understand your concerns about the location and the door lock. Our resort is conveniently located near the second ring of the city, ensuring easy access to both the airport and the ancient city, both within a 15-minute drive. As for the issue with the door lock, I'd like to assure you that we've chosen traditional locks to complement the Thai Lanna style of our resort. While they may differ from modern security locks, your safety and security remain our top priority. Our team is committed to ensuring a safe and comfortable experience for all our guests.We apologize for any inconvenience you experienced regarding the difficulty in accessing the resort. Chiang Mai's unique street and alleyway layout can indeed pose a challenge, but we are continuously working to improve wayfinding signage and provide detailed directions to ensure a smoother arrival experience for our guests.Your comfort, safety, and convenience are paramount to us, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,LiamVdara Market Manager
Macaulay yiu
Kamar Deluxe Family
Menginap di Okt 2023
Bepergian dengan teman
14 ulasan
3.7/5
Diposting pada 29 Nov 2023
Good price, quiet environment, hospitality to offer free ride to resident nearby while we could not find grab driver at holiday season. Will recommend friends to pick this hotel
Terjemahkan
Tanggapan dari Properti: Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at Vdara Resort in Chiang Mai. We appreciate your positive comments on our good pricing, tranquil environment, and the hospitality extended through our complimentary rides.We genuinely value your suggestion regarding the challenges in finding Grab drivers during peak holiday seasons. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we'll certainly consider ways to enhance transportation options during such high-demand periods.We're delighted to hear that you plan to recommend our hotel to friends. Your support means a lot to us. If there's anything specific you'd like us to improve or any additional insights you can provide, please feel free to share.We look forward to welcoming you and your friends back to Vdara Resort for another enjoyable stay.Best regards,[Liam]Marketing ManagerVdara Resort, Chiang Mai
Mansi G
Suite Keluarga Deluxe
Menginap di Nov 2023
Keluarga
6 ulasan
2.5/5
Diposting pada 28 Des 2023
Pros - i booked the biggest suite and it was nice n big. Welcome drink quite nice and refreshing even at late evening check in. The receptionist courteous and if you decide to stay here rented car is highly advised.
Cons - Not much staff, No amenities, dint see any restaurant and spa is outdated with quite sorry service. Breakfast spread was quite poor and staff mostly is non english speaking.
Concern - I had a situation with spa. First day I used1.5 hours and while massage was OK the lady kept talking/laughing/joking making it hard to relax, she even make repeated comments "you sleep hahshahss, dont sleep ok !!"..
Since my knee was still hurting I booked next day slot however I waited 20 mins for her arrival. There was some confusion which they did not inform. Eventually she was rushy n panicky in service and hurt my knee.. upon which i just had to walk out midway, since she wasnt understanding my request to stop pressing on one point for 10 mins.
It is also important to highlight that the spa price for similar services in the city is 100 to 300 baht depending on location, and here was 1000 baht for 60 mins.
The spa owner came to apologise or check next day but again unable to understand English clearly.
Situation 2 - while we did the suite room, it smelled at a particular time, being close to sewer. No clear response was provided, we just had to deal with it.
Situation 3 - too many mosquitoes, and when complained given an insect killing racket for us to keep kiling them individually, then a simple spray.
Overall, I would not recommend this resort at all, as even the location is hidden among a place like village or countryside homes difficult to find.
Generally staff is kind but needs to have English speaking staff at spa etc
Terjemahkan
Tanggapan dari Properti: Dear guest, Thank you for taking the time to share your detailed feedback. We appreciate your positive comments about our spacious suite, welcome drink, and courteous receptionist. However, we sincerely apologize for the challenges you encountered during your stay.We regret any inconvenience caused by the limited amenities, outdated spa, and poor breakfast spread. Your concerns about the spa experience are taken seriously, and we apologize for the discomfort you experienced. We will address this with the spa team and ensure better communication in the future.Regarding the odor issue, we apologize for any discomfort and assure you that we are investigating the matter to prevent it from happening again. We also acknowledge the mosquito problem and will enhance our efforts to address this issue more effectively.Your valuable feedback helps us improve, and we apologize for any shortcomings. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Best regards,LIAM (Marketing Manager)
Tamu
Suite Keluarga Deluxe
Menginap di Nov 2023
Keluarga
3 ulasan
5.0/5
Fantastis
Diposting pada 15 Des 2023
We family stayed 3 days at Vdara Pool Resort Spa. My 8 years Son said to me” Baba if i recommend Vdara to someone about rating is 10/10.
Everything was fantabulous ( staff very friendly, helpful, cheerful & hygienic.
We will really miss Vdara..❤️❤️❤️
Terjemahkan
Tanggapan dari Properti: Thank you for the wonderful feedback! We are thrilled to hear that your family enjoyed a fantastic stay at Vdara Pool Resort Spa. It's heartwarming to know that your son gave it a rating of 10/10. We appreciate your kind words about our friendly, helpful, and cheerful staff. We will miss you too and look forward to welcoming you back in the future! LIAM (Marketing Manager)
Xiao.
Deluxe Twin Room
Menginap di Jun 2023
Keluarga
15 ulasan
5.0/5
Fantastis
Diposting pada 23 Jul 2023
The hotel is very chill and close to the airport, the pool is amazing 🤩
Terjemahkan
Tanggapan dari Properti: Thank you for staying at Vdara Resort. We look forward to your coming again. Best wishes!
Tamu
Deluxe King Room
Menginap di Mar 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 15 Apr 2024
Clean, big rooms, comfy beds. Very friendly staff.
Terjemahkan
Tanggapan dari Properti: Dear guest,Thank you so much for choosing Vdara Hotel in Chiang Mai and for taking the time to share your wonderful feedback with us! We're delighted to hear that you found our rooms clean, spacious, and our beds comfortable. It's also great to know that you appreciated the friendliness of our staff. Your satisfaction is our top priority, and we're committed to providing exceptional service and ensuring your stay with us is enjoyable and memorable. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,LiamVdara Hotel Marketing Manager
Tamu
Deluxe Twin Room
Menginap di Mei 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 28 Jun 2023
10/10 Good hotel in chiangmai, good surrounded.
Terjemahkan
Tanggapan dari Properti: Thank you for staying at Vdara Resort. We look forward to your coming again. Best wishes!
Tamu
Deluxe Twin Room
Menginap di Jul 2023
Keluarga
1 ulasan
3.5/5
Diposting pada 30 Agt 2023
I stay at room 108 Room facilities, pool are good, I got information while checked in at the lobby staffs told me that’s the breakfast will be serve to room service. And they asked us to pre-order but it turned up our breakfast is buffet and no one informed us. Staffs are not recognize us we stay for 5 days.
I booked for massage 3 hours the massage lady was very nice and professional but no one informed me for the price, after finished message I went to pay for deposits for an extra room that I booked for my friend just for 1 nice. Deposit was give 1000 baht and I wanna pay for 3 hours massages but the staff said no charge so I said I will pay later
So early in the morning I checked out and tried to settle everything and try to paid my message bill again the staff said no change. How can the hotel department d not have cash flow for staffs if guests need to change or staffs have any intention?
The female staff who is on duty while I’m check out the hotel also stand to block my parking way as she was Ob the phone I have to horn her and she slowly move
Sometime need to brief the staffs to be me more professional
Terjemahkan
Tanggapan dari Properti: 尊敬的客人:非常感謝您對酒店的誠懇點評,酒店管理層在收到回覆後十分重視,關於您反饋的情況,核實情況屬實,非常抱歉在您入住期間,酒店提供的服務給您帶來困擾,1、早餐訊息,當日因管理疏忽未及時通知您,目前酒店已立即改進早餐訊息公開展示方式;2、關於前台常備現金找零,因當日您在凌晨5點左右退房,原酒店前台現金管理制度,前台每日現金整理交班必須在上一工作日完成,故未能及時完成零錢兑換,目前酒店已做出相應調整;3、關於酒店內按摩等服務項目,在酒店SPA房前台上放置了服務收費菜單,酒店為了提高客人入住期間體驗服務的便捷性,故沒有要求您即時付款,而是掛房間賬單,同時沒有在體驗服務前主動告知您服務價格,未來酒店會加強員工培訓,必須做到做到詢問服務賬單是掛房間賬單或即時付款,同時必須主動告知服務價格;4、關於酒店員工停車問題,酒店已立即要求所有員工車輛移動到專用員工停車區,並已對相關員工做出相應溝通,在此再次向您致歉,希望您能諒解。在您入住期間,曾有幸與您有過一次愉快的交談,很遺憾酒店服務沒能做好,作為酒店管理者,深感自責,接下來的工作中,酒店會完善改進您反應的問題,爭取讓您滿意,期待您再次回到清邁,祝您生活工作愉快!
Leticia Nyamekye Nicole
Deluxe Twin Room
Menginap di Des 2022
Sendiri
4 ulasan
4.5/5
Sangat Baik
Diposting pada 6 Feb 2023
Location is a bit out of the way however very nice hotel. Staff were super helpful and food at the restaurant was delicious. Really enjoyed the pool. It was very quiet so I had the whole pool to myself.
Terjemahkan
Tanggapan dari Properti: 尊敬的顧客: 您好,感謝您對Vdara酒店的支持與認可,期待您再次入住Vdara!此致,願您生活工作愉快! 您有任何寶貴意見可聯繫客服VX:tong_lee1986;
Nang Htwe
Kamar Superior Twin
Menginap di Okt 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 27 Nov 2024
Nice place!
Terjemahkan
Tanggapan dari Properti: Thank you for your feedback and choosing to stay with us. We hope to take care of and serve you again next time.
Grace.1
Menginap di Okt 2022
Pasangan
9 ulasan
3.7/5
Diposting pada 19 Nov 2022
Location wise 25mins from night barrzar. Would recommend if you have a bike otherwise it will be hard to get around.
Terjemahkan
Tanggapan dari Properti: 尊敬的顧客: 您好,感謝您對Vdara酒店的支持與認可,期待您再次入住Vdara!此致,願您生活工作愉快! 您有任何寶貴意見可聯繫客服VX:tong_lee1986;
Tanggapan dari Properti: Thank you for your feedback and choosing to stay with us. We hope to take care of and serve you again next time. Tim Front Office Manager.