Gran Melia Chengdu

Ulasan Gran Melia Chengdu

Gran Melia Chengdu

No.1555 Jincheng Avenue, Wuhou District, Chengdu, Sichuan, ChinaLihat Detail Hotel
Gran Melia Chengdu
Gran Melia ChengduGran Melia ChengduGran Melia Chengdu
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.8/5
Istimewa
1813 ulasan
Ulasan terverifikasi
Lokasi4.9
Fasilitas4.8
Layanan4.8
Kebersihan4.9
Filter berdasarkan:
Urutkan berdasarkan:
Semua ulasan(1813)
Ulasan positif(1793)
Ulasan dengan foto/video(468)
Sarapan lezat(166)
Cocok untuk anak(97)
Pemandangan taman(72)
Kolam renang sangat bagus(40)
Ada area bermain anak(37)
Teh sore luar biasa(21)
Tersedia aktivitas keluarga(9)
Buruk(20)
Lesley….
Suite RedLevel
Menginap di Jun 2024
Keluarga
13 ulasan
2.7/5
Diposting pada 19 Jul 2024
1. AC di dua suite yang kami pesan tidak berfungsi dengan baik, dan suhu kamar tidak turun sama sekali meskipun suhu kamar diatur minimal 16 derajat. 2. Saat selimut diangkat, seprai ditutupi dengan banyak bedak kecil. 3. Setelah sarapan pagi, naik lift lobi ke lantai tiga untuk restoran. Setelah makan malam, hanya dua lift yang rusak, jadi harus naik tangga ke lantai berikutnya. 4. Saat masuk kamar, bak mandi bocor dan rusak. Anda harus segera mencari seseorang untuk memperbaikinya. 5. Air di kamar mandi sangat kecil, dan butuh waktu lama untuk mencuci rambut tanpa mencucinya sampai bersih. 6. Semua kamar dilengkapi dengan soket dua lubang dan tiga lubang domestik. Jika colokannya berasal dari Hong Kong atau luar negeri, meja resepsionis akan menyediakan adaptor. Ringkasan: Perangkat keras adalah sebuah kekurangan, sikap pelayanan dapat tetapi tidak dapat menyelamatkan kekurangan tersebut.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat: Terima kasih telah memilih untuk menginap di Meliá Chengdu, sebuah hotel di bawah Spanish Meliá Group, dan telah meluangkan waktu untuk menyampaikan tanggapan Anda. Hotel kami terletak di Jincheng Avenue di Distrik Wuhou, dekat dengan Taman Danau Jincheng. Pada saat yang sama, kami sangat meminta maaf atas pengalaman tidak menyenangkan yang diberikan kepada Anda dalam hal kebersihan dan fasilitas! Hotel ini berkomitmen untuk menyediakan layanan Spanyol yang hangat dan penuh perhatian Menanggapi masalah di atas yang Anda sebutkan, kami segera memberikan umpan balik kepada departemen terkait, dan pimpinan hotel sangat mementingkan hal ini! Kedepannya, kami akan terus memperkuat pelatihan staf internal dan memeriksa permasalahan ruangan secara tepat waktu. Dukungan dan dorongan Anda adalah sumber kemajuan berkelanjutan kami, dan kami berharap dapat bertemu Anda lagi. Semoga tercapai segala yang terbaik untukmu!
Tamu
Classic Twin Room
Menginap di Nov 2024
Keluarga
2 ulasan
4.7/5
Menakjubkan
Diposting pada 4 Des 2024
Fantastic location with super friendly staffs.  Very very green and is just situated next to a very beautiful lake that you can walk around  Just be mindful if you are staying in Winter the room is very warm that you can’t adjust the temperature to lower 😞
Terjemahkan
Tanggapan dari Properti: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We are thrilled to hear that you enjoyed our fantastic location and the friendliness of our staff. It's great to know that you appreciated the lush greenery and the beautiful lake adjacent to our hotel, which offers a lovely walking experience.We understand from your comments that during your stay, you found the room temperature to be quite warm and not adjustable to a lower setting. We apologize for any discomfort this may have caused and appreciate your bringing this to our attention. We will certainly look into this matter and ensure that our heating system allows for a more comfortable temperature range for all our guests, especially during the colder months.We value your feedback and will take the necessary steps to improve the guest experience. We hope that despite the temperature issue, your overall stay was enjoyable and hope we can welcome you again during your next visit in Chengdu!Thank you once again for choosing our hotel and for sharing your valuable feedback with us. We look forward to welcoming you back in the future.
Tamu
Classic Twin Room
Menginap di Nov 2024
Bisnis
9 ulasan
5.0/5
Fantastis
Diposting pada 4 Des 2024
wow. a retreat in the heart of the city and only 15 driving to Shuqngliu airport
Terjemahkan
Tanggapan dari Properti: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We feel enormously happy to read that you had a marvelous stay and fully enjoyed our hotel. Gran Meliá Chengdu is located on the shore of Jincheng Lake in the high-tech zone, the hinterland of Chengdu's economic engine, close to SKP, Global Center and Shuangliu Airport, making it very convenient for shopping and travel. Hope we can welcome you again during your next visit in Chengdu! Sincerely, Cosmos Wang Guest Experience Manager
elaine
Classic King Room
Menginap di Apr 2024
Pasangan
3 ulasan
5.0/5
Fantastis
Diposting pada 27 Mei 2024
Simply immaculate service, extremely spacious clean and well kept rooms. We stayed for a week and used the gym, swimming pool, breakfast and dinner at the restaurant, walked around the lake after dinner. Very pleased with our stay, will not hesitate to stay again.
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service, rooms and our facitilities. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager
Chong Keat
Classic King Room
Menginap di Apr 2024
Pasangan
2 ulasan
4.5/5
Sangat Baik
Diposting pada 19 Mei 2024
1. Service - was very good all round from housekeeping to F & B , concierge and front desk/ reception. 2.Facilities - the swimming pool and changing rooms were clean and well maintained. Did not use the steam and sauna rooms. 3. The food could have been more tasty and not hot or kept hot. The variety of food for the breakfast buffet was a good spread. The Chinese Restaurant was ok but lacked options for smaller parties/single diner. All day menu at the cafe did not have many dishes offered on the menu such as char koay teow, Thai food etc. 4. The whole hotel may appear to be spread out from the photos but as a resident, I happily found out that all the buildings were all seamlessly connected and within short walking distances from each other.. 5.I found the front office managers namely Nancy, Karry and Vivien to be excellent service providers who went out of their way to assist me in booking tickets, advising on attractions such as the Panda Research Center and booking taxis for me and my wife. They really made my stay in Chengdu very enjoyable!
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you enjoyed our hotel, especially our service from our colleagues Nancy, Vivien and Karry, as well as our facitilities. On the other hand we are sorry to hear that there were not many food options in the Chinese restaurant and the Vista Café All day dining restaurant, we will also pay great attention to your recommendation. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager
Samuel Ngie
Kamar RedLevel dengan Tempat Tidur King Size dan Teras
Menginap di Agt 2023
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 1 Okt 2023
Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. It is wonderful to hear that you found the hotel beautiful with a welcoming ambiance and a delightful scent, and the comfort of the room and the exceptionally comfortable bed left a lasting impression on you. We are delighted that you enjoyed our delicious food options, and it is also heartening to know that the service exceeded your expectations.It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager
Mötley NüFC
Premier Deluxe Room (Terrace)
Menginap di Jul 2023
Pasangan
9 ulasan
5.0/5
Fantastis
Diposting pada 16 Agt 2023
Absolutely stunning experience at Gran Melia Hotel in Chengdu! From the moment we arrived, the staff's warm welcome and impeccable service made us feel like royalty. The luxurious and well-appointed rooms provided a perfect blend of comfort and elegance. The hotel's facilities, including the spa and fitness center, were top-notch and added to our relaxation. Dining at their restaurants was a culinary delight, offering a variety of delectable dishes that catered to different palates. The central location of the hotel made it convenient for us to explore the city's attractions. Without a doubt, Gran Melia Hotel exceeded our expectations and made our stay in Chengdu truly unforgettable. We can't wait to return for another exceptional stay!
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. We're delighted you had an amazing time at our hotel and exceeded your expectations. All the team is deeply happy to know you have perceived these little things as our staff is dedicated to provide you a personalized experience. It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager
Stephen Roy Percy
Kamar Deluxe - Pemandangan Taman (Tempat Tidur Double) (Terrace)
Menginap di Sep 2023
Sendiri
5 ulasan
5.0/5
Fantastis
Diposting pada 4 Okt 2023
Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your feedback with us. It is wonderful to hear that you found the hotel lovely and the staff attentive. It would be wonderful to welcome you back soon for another exceptional experience! Warm regards, Diego Llorente Guest Experience Manager
TLi_____
Kamar RedLevel dengan Tempat Tidur King Size dan Teras
Menginap di Mei 2023
Sendiri
11 ulasan
4.5/5
Sangat Baik
Diposting pada 24 Jun 2023
Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.
Terjemahkan
Tanggapan dari Properti: Dear guest, Warmest greetings from Gran Melia Chengdu!Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service from our colleagues Clouds and Nancy. On the other hand we are sorry to hear that there was a leakage from the shower, we will increase the room inspections to avoid this problems occurring again in the future. We will also pay great attention to your recommendation about the bar area next to the garden. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely,Diego LlorenteGuest Experience Manager
Pengguna Anonim
Classic King Room
Menginap di Nov 2024
Bepergian dengan teman
9 ulasan
5.0/5
Fantastis
Diposting pada 5 Jan 2025
環境： 酒店整體服務不錯，是少見在城市繁華地帶公園園景酒店，樓層不高，看外觀非常像別墅🏡一樣，酒店性價比不錯，關鍵還可以帶毛孩子🐶🐱入住，非常友好，下次會帶毛孩子來入住。 服務：從大堂下車，酒店禮賓員親切向我歡迎，真的讓人第一映像非常棒，到達酒店前台辦理入住，中間枱子的美女帥哥非常熱情的向我打招呼，稱呼我，再次向我表達新年快樂，説真的，很貼心，真的很貼心，一家酒店服務從問候中就能感受得出來！我的入住是Ada妹妹給我辦理的，併為我安排了有陽台的樓上房間，下午在陽台上曬太陽，不擺了，Rookie小哥哥為我主動介紹酒店，隨然晚上只是去錦城湖溜達了一圈，環境相當哇塞🤩˶╹ꇴ╹˶✌︎ 🤩衹想表達貼心，非常貼心，冬日暖陽般服務！ 設施：酒店🏨設施，房間有陽台，軟件很奈斯，唯一美中不足就是房間不能投屏看電視，哈哈哈，自己比較喜歡在👀電視上看劇，`（*∩_∩*）′其實在手機上也可以看，網絡速度很快，羽絨備很暖和很厚，房間空調很足，很適合我這種偶爾懶惰的放鬆 ◔.̮◔✧！總結完畢，酒店很乾凈漂亮，服務態度棒棒棒ㄟ（≧◇≦）ㄏ！祝酒店生意興隆，保持一流服務，下次還會再來！
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店整體感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，建築風格以極簡主義為主，配有寬敞開闊的場地和精美雅緻的設施。我們採擷一片靜謐湖景、一抹蜀風漢韻、一縷西班牙奢華，鑄就一座歷史文化和現代典雅默契交融的園林式城市度假酒店。同時感謝您對前台同事Rookie和Ada的認可，我們會與他們及團隊所有成員分享您的肯定。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理
Pengyoushoujihaoshiwode
Classic King Room
Menginap di Nov 2024
Sendiri
37 ulasan
5.0/5
Fantastis
Diposting pada 10 Des 2024
隱藏在成都的超級寶藏城市度假酒店。獨一無二的位置，與絕美的錦城湖融為一體；低調奢華的設計風格；超級棒的房間；豐盛美味的早餐。住在這裏簡直就是人間仙境。特別感謝熱情的小唐和小樊，以後來成都的必選地點
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店的設計風格、早餐感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，建築風格以極簡主義為主，配有寬敞開闊的場地和精美雅緻的設施。我們採擷一片靜謐湖景、一抹蜀風漢韻、一縷西班牙奢華，鑄就一座歷史文化和現代典雅默契交融的園林式城市度假酒店。同時感謝您對同事小唐和小樊的肯定，我們會與他們及團隊所有成員分享您的肯定。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理
Chendabo
Classic King Room
Menginap di Okt 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 30 Nov 2024
酒店環境超級好在錦城湖邊，酒店員工服務特別周到熱情特別是York和Lyn，此次入住貴酒店，真的讓我體驗到了什麼叫做賓至如歸！從踏入酒店大堂的那一刻起，每一位工作人員都面帶微笑，熱情洋溢地為我們提供服務。無論是前台辦理入住手續時的高效與耐心，還是客房服務人員的細緻周到，亦或是餐廳服務員的貼心關懷，都讓人感受到了無微不至的照顧。你們酒店的員工素質之高、服務之好，實在是令人讚歎不已，下次出行，這裏絕對是我的首選之地！
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店的服務感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，建築風格以極簡主義為主，配有寬敞開闊的場地和精美雅緻的設施。我們採擷一片靜謐湖景、一抹蜀風漢韻、一縷西班牙奢華，鑄就一座歷史文化和現代典雅默契交融的園林式城市度假酒店。同時感謝您對同事York和Lyn的肯定，我們會與他們及團隊所有成員分享您的肯定。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理
Tamu
Kamar Classic King dengan Balkon
Menginap di Okt 2024
Pasangan
6 ulasan
5.0/5
Fantastis
Diposting pada 1 Des 2024
服務態度非常好，大晚上要個什麼東西工作人員都會第一時間送到房間，還有一個細節做的很好 不管你要什麼東西都是酒店袋子裝上拿到房間的看着就很好，還有禮賓很好 我們**買的酒禮賓很快就送到房間很貼心
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店房間、服務以及環境感到滿意。臨湖而居的盛美利亞酒店， 坐擁了錦城湖的C位景緻，錦城湖畔園林式的酒店氛圍。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理
Tamu
Kamar Tempat Tidur Ukuran King Premium dengan Taman
Menginap di Okt 2024
Keluarga
10 ulasan
5.0/5
Fantastis
Diposting pada 29 Nov 2024
特別好！！工作人員永遠都是熱情打招呼，我帶的狗狗體型有點大，但是沒有一個人表現出驚訝，都是滿臉笑意，非常感謝工作人員對我的小狗的喜愛，真的是給了我這個養寵人最大的暖意。也很感謝遇見的每一位客人也都很善意。成都果然是養寵人的天堂。房間環境也非常好，小院子很愜意，床品很舒服。我這次入住是從北京開到雲南，等回程的時候肯定還要選擇這裏。
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店的服務感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，建築風格以極簡主義為主，配有寬敞開闊的場地和精美雅緻的設施。我們採擷一片靜謐湖景、一抹蜀風漢韻、一縷西班牙奢華，鑄就一座歷史文化和現代典雅默契交融的園林式城市度假酒店。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理
Hongdou
Classic King Room
Menginap di Nov 2024
Pasangan
26 ulasan
5.0/5
Fantastis
Diposting pada 26 Des 2024
我是盛美利亞的忠實客户，在成都最喜歡的花園度假酒店，鬧中取靜，寬敞舒適，交通出入又很方便，而且早餐豐盛，可以吃到比較晚，適合愛睡懶覺的人。前台服務周到熱情！
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店的早餐以及服務感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，建築風格以極簡主義為主，配有寬敞開闊的場地和精美雅緻的設施。我們採擷一片靜謐湖景、一抹蜀風漢韻、一縷西班牙奢華，鑄就一座歷史文化和現代典雅默契交融的園林式城市度假酒店。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理