Ulasan DoubleTree by Hilton Cheltenham-Cotswolds

Disappointing Room Size  The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement. Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking. After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations. This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.

An excellent stay as usual! Thank you. See you soon.

Great location and spa facilities

Strategic location, driving distances to major attractions near Cotsworth and Bath. We had good time here. Thank you for the memories

Gorgeous hotel, fab location. We had a little issue with midgies but that's not really the hotels fault. Bed was super comfy and shower was powerful and fab. Leisure complex was super clean, bit gutted that the Jacuzzi wasn't working but still enjoyed our time here for our 2nd Anniversary.

We have welcome fresh baked cookie given by the staff who did the check in for us. She is nice and friendly and provided us info for the hotel facilities. There is car charge for electric car. Although the cosy double room is bit small, it is value for money for our stay. The restaurant for breakfast, the view is beautiful especially with sunny weather!

The supplied soap of the hotel from the previous customer was left in the bathtub and the room seems like it WAS NOT CLEANED ! & the duvet have stain ! SO HORRIBLE !

Friendly service, plenty of free parking. Nice buffet breakfast. Spa and pool was clean and very relaxing.

The hotel is dated and the floorboards creak everywhere. Feels I bit like and old persons nursing home. But the staff were excellent, every single one of them. Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !! Anyway, we decided not to bother with breakfast but check out as well as check in was faultless. The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.

Lovely room, lovely staff and nice facilities. Tv in our room wasn’t great, volume kept cutting out intermittently but other than that no issues

10 mins drive from town centre to hotel . quite convenient if you have your own car . The place is decent and peaceful . Good to enjoy short break with silence environment and sincere staffs service

Lovely interior. Very homely. However access inside the building is limited as there are no lifts.

Couple stay for one night break. Used gym facilities and restaurant

Very good hotel location is amazing room size perfect reception man is very professional nice experience very good hotel ☺️