Ulasan Best Western Sterling Hotel Suites

Very clean room New furniture Near to convinient shop Easy access to train

My Husband and I had a great stay. The beds are hard but comfortable for us. The room was very clean and the staff are very friendly. Nice place to stay. Thank you for a wonderful stay.

You get what you pay for it is not in the best area and they do not rent to local so if you are from Charlotte, you cannot stay here breakfasts decent better than a few places I’ve been around here

Its was a good place

Hotel is in a good location, not far by light rail to uptown. Call ahead of time for a shuttle. Rooms are okay, but spacious. Breakfast is decent, similar quality to slightly more expensive motels. Front desk is friendly and helpful. I highly recommend.

The staff was great, however I booked the room under confirmation they had shuttle service to and from airport. I called while waiting to take off at airport to arrange for shuttle only to be informed they no longer had this service. At the time of booking earlier in March they did. I had to Uber to hotel, sign on the counter effect 3/22/24 no more shuttle, this was the 26th. They had my ph# & email yet I was not notified. Two Uber trips I had to pay for when they’d confirmed they had shuttle service. Not happy.

It took me 4 different rooms to finally get in one with the horrible doors. The locks unlocked but the doors on the 2nd floor were horrible. The noise was really bad with the neighbors on the first floor when I finally got a door to open without having to pry it open. They are updating the 3rd floor but I was told I couldn't move to it. I will NEVER stay here again. I missed my appointment that I was supposed to meet some friends trying to even get in a room. Its old and dingy. I was very disappointed and aggravated.

This property bed was hard as wood. The hotel is undergoing renovation. This was not the best experience at a hotel!

I've never stayed at Best Western before, the staff was friendly and welcoming. I was travelling from the Tampa Bay Area. Special shout out to the Front Desk manager named Tami she went above and beyond for getting me checked in smoothly and found me a great room there.

The property is newly renovated. We were the first people to stay on the 3rd floor. The post construction crew did not do the best job cleaning the rooms but they are nice and comfortable. There is a lot of road noise at night but expected in the city. Staff was very friendly and the breakfast has good choices.

Construction going on in the hotel that I wasn’t told about until after I already had booked the room. Needed to work from my room, but unable to do so because of all the noise.

The staff was warm and welcoming during our stay. It was noisy at night making it hard to sleep. Beds and pillows were uncomfortable. I know they are doing much needed updates. While walking to dinner we saw a large group having an altercation.

First room had used soap left at sink. Garbage can in room had a takeout container left in it. Carpet had a big hole in it. Electrical outlet was hanging off wall. View out window was of a dumpster. Got moved to another room. Still had view of dumpster. Had a shower and 6-7” of water filled the tub while water was running. Hair coated the tub as it was slowly draining. Hair backed up from drain and coated the sides. There was a ring around the tub and it did not appear to have been cleaned prior to our use. At 9:30pm had customers trying to get into our room as they were given our room as well. Terrifying experience when awoken to hear someone trying to enter our room.

When I arrived, the water was out until 6pm because the boiler was being replaced. There was a bug in the bathroom, the TV was a little glitchy, and I could smell **** from the hallway in the AM without even opening my door. But, the bed was clean, I felt safe, and the staff were nice and friendly.